Jerry Adams | Page 12

Great service writer was very helpful. Mr Adam answer all questions and return calls as requested. Mr Adam answer all questions and return calls as requested. More

by RFELICIANO Verified Customer Verified Customer

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I always get great service ! I will continue to buy cars as well as get them serviced at Shottenkirk ford . I will continue to buy cars as well as get them serviced at Shottenkirk ford . More

by MEGAR1969 Verified Customer Verified Customer

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Great customer service . Work is done quickly and correctly. No complaints from me . Great dealership and people. Work is done quickly and correctly. No complaints from me . Great dealership and people. More

by HEISERJOAN187 Verified Customer Verified Customer

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Jerry worked with third party warranty company and got the transmission repairs covered by them. Yea! Truck runs great now. the transmission repairs covered by them. Yea! Truck runs great now. More

by TMIKEANDERSON Verified Customer Verified Customer

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I chose the dealership based on location and made an appointment online for 0800. I got there a little early and they took the truck in right away. To my surprise, they were done in under an hour for my appointment online for 0800. I got there a little early and they took the truck in right away. To my surprise, they were done in under an hour for my oil change. it's refreshing to be able to bring it in and get it back in a short period of time. I'll be using them for all my service. More

by kgettens Verified Customer Verified Customer

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Everyone at Shottenkirk Ford is forthcoming, friendly and professional. That is why I keep going back for my car’s service needs for several years now. Special thanks, yet again, to Jerry Adams for having my professional. That is why I keep going back for my car’s service needs for several years now. Special thanks, yet again, to Jerry Adams for having my car serviced as promised and in a timely manner! Jana Mitchell More

by YANAMITCHELL7 Verified Customer Verified Customer

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Jerry Adams has helped me on, I think, three occasions now and every one has been positive. His approach is kind, courteous, respectful and informative. He gave me options and helped me to plan future s now and every one has been positive. His approach is kind, courteous, respectful and informative. He gave me options and helped me to plan future service. Great guy and great dealership. More

by Larry Brown Verified Customer Verified Customer

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Great service everytime! Jerry is tha man, he definitely needs raise! Everytime we call he makes sure to take care of Helicopter Express! The whole department is great! Th Jerry is tha man, he definitely needs raise! Everytime we call he makes sure to take care of Helicopter Express! The whole department is great! Thank you Mr. Jerry Adams More

by m.bennett Verified Customer Verified Customer

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Always kind and listens to my issue with my truck. Gets it resolve in a speedy manner. Gets it resolve in a speedy manner. More

by DWRAHC Verified Customer Verified Customer

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The Service Dept. deserves the commission for sales to my husband and I because they are the only reason I purchased another car from Shottenkirk. My garage fire de deserves the commission for sales to my husband and I because they are the only reason I purchased another car from Shottenkirk. My garage fire destroyed the new Escape 2020 I had bought from Shottenkirk so I went up there because the same year and model, Hybrid was available. I wanted the car and was in bit of an imposition but I argued the car needed new tires - this was in February - Mr. Effron told me the tires had 20,000 miles left on them. Now it is July and 5,000 miles later they had to be replaced - upon the advice of Shottenkirk when I came in for my free oil change. I was not told the spare key was not available until I was getting in my car. Then was told I would be sold the spare key for a discount. I paid $400.00 - no discount. I've emailed the General Mgr and 2 Sales Managers - nothing. I've purchased new and used from Shottenkirk over the years - but now I'm debating on switching. The only thing that makes me pause is I love the service department. The whole experience caused us to purchase our truck from another dealer and I am going to advise my friend who is in the market for a brand new diesel double tandem truck that she may want to rethink it. More

by KDRANNEY Verified Customer Verified Customer

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