Jerrod Rush | Page 4

a crappy place to buy and have a new car serviced Got the run a round on my free oil change called ahead was told to come on down got there and was told to wait 4hours or go to quickie oil change up t Got the run a round on my free oil change called ahead was told to come on down got there and was told to wait 4hours or go to quickie oil change up the street tried to get my new car salesman to intervene and he threw his hands up and walked away from me.this is a very bad place to do bns with More

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Service department is not very efficient and slow. Vehicle was in for a simple keypad replacement and it was going to be 2-3 hour job, turned out to be a 2 day job. is not very efficient and slow. Vehicle was in for a simple keypad replacement and it was going to be 2-3 hour job, turned out to be a 2 day job. This issue was resolved very quickly by Travis Martin. What a great guy to work with as well as my great salesman Geno Boles. They have restored my faith in Kings Ford and look forward to continuing my service with Kings Ford. More

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Always treated right at Kings Ford! Bought my last two Ford Explorers at Kings Ford. Everything from sales to service handled professionaly and efficiently, as well as friendly! Very hap Bought my last two Ford Explorers at Kings Ford. Everything from sales to service handled professionaly and efficiently, as well as friendly! Very happy with my Kings Ford experience over the last 3 years. More

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Poor Service Really not happy with my service here. Dropped my Ford Escape off (made an appointment) at 730am with a horrible squeaking noise while steering. I h Really not happy with my service here. Dropped my Ford Escape off (made an appointment) at 730am with a horrible squeaking noise while steering. I had to call them several times for an update, even though I made an appointment they didn't look at my car until late afternoon. First off, they wasted what little time they spent on the car doing recall work that I did not authorize, presumably so they could get paid, and then horribly misdiagnosed my problem as being bad strut bearings. After giving me a quote for $700, only $30 of which was in parts, I decided to get a second opinion from another garage. Turns out I had a bad control arm and ball joint. Even though Kings Ford told me it was not a safety issue, it definitely was. I had the second garage do the repair. In my opinion, Kings Ford does not put your safety or best interest first, they only care about getting paid. I can't imagine how upset I'd be if I paid them $700 and it didn't fix my problem. Please consider a different garage when looking for car repair professionals. More

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No help I called because my car was having transmission issues. I told the man over the phone and told me with my car model "that just happens". I am aware of I called because my car was having transmission issues. I told the man over the phone and told me with my car model "that just happens". I am aware of the transmission issues for the Focus 12 but it is under warranty and I wanted to get it fixed before it died on me. He tried to talk me out of bringing it in saying that they couldn't get it in until 2 weeks and that they probably couldn't do anything. I try to drive my car an hour later and the transmission over heats and I can't get it to go up the hill...... I call Kerry Ford and they get me in same day. I will never purchase a vehicle at Kings Ford ever again. More

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Excellent experience The team at King's Ford is great to work with and truly understands the customer experience. I love my new Ford Edge. Thanks guys! The team at King's Ford is great to work with and truly understands the customer experience. I love my new Ford Edge. Thanks guys! More

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