Jerrod Rush | Page 3

My experience was very pleasant all around would recommend Kong’s Ford to others to buy there vehicles there. The people there were very professionally recommend Kong’s Ford to others to buy there vehicles there. The people there were very professionally More

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Friendly. Helpful. Fair pricing. Great customer service. Overall amazing experience. From top to bottom they did a great job. I will be back!! I will recommend them to others. Overall amazing experience. From top to bottom they did a great job. I will be back!! I will recommend them to others. More

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I have been a loyal customer of the Kings Ford service department for about 10 years- I’ve had many ups and downs during this time period. There have been years where I have hated every second of my exper department for about 10 years- I’ve had many ups and downs during this time period. There have been years where I have hated every second of my experience with them but I continued to use them due to laziness and I guess convenience. I’ve bought two cars from Kings ford (I always used Randy in the sales department he’s awesome!) But I have to say, the SERVICE DEPARTMENT has really stepped up their game over the last 6-12 months. Jarrod has been great with both my car and my husbands. The rest of the staff have been courteous and I feel as though my car has been serviced or fixed in a timely manner (within reason). My only complaint is the call center they use for rerouting service calls both of the people I have spoke to have been dumber than a box of rocks. Anyways, all in all- good job improving! it’s about time More

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Fun and painless Customer service is excellent. Greeted by everyone and our first salesman , now in finance, remembered us and our experience purchasing our first Esc Customer service is excellent. Greeted by everyone and our first salesman , now in finance, remembered us and our experience purchasing our first Escape. We're now on our third Escape from Kings and love the car and enjoy the dealership. The only improvement area would be in having a list of cars ready to see and review when we come in -especially since we set our criteria and appointment time in advance. The salesman was very knowledgable of the features of the new 2020 and demonstrated them on our test drive. More

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Very expedient and exceptional customer service all around Gino was attentive, informative, and professional. We were short on time and he expedited the process to meet our needs without cutting corners. It Gino was attentive, informative, and professional. We were short on time and he expedited the process to meet our needs without cutting corners. It was a refreshing experience compared to what I have experienced with previous car purchases. More

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Overall a good samaritan He is knowledgeable, trustworthy, negotiable, honorable, true to his words, and so much more positive things I could list. He is the salesman to go to He is knowledgeable, trustworthy, negotiable, honorable, true to his words, and so much more positive things I could list. He is the salesman to go to! If you want a fair honest deal, and a good reliable car to go with that, go to him! More

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Great knowledge, and sales etiquette. Came across King’s Ford where I was approached by a nice man with knowledge on each vehicle to boot. I googled simply to double check the stats he s Came across King’s Ford where I was approached by a nice man with knowledge on each vehicle to boot. I googled simply to double check the stats he said, and he was right on the money. Honesty is something I look for when dealing with any business. Best of all he wasn’t pushy. I highly recommend! More

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Brand new trans leaking. 45 days+$700 rental=Still Leaking Car was in the shop for 45days for a transmission leak.. all under warranty (brand new trans) Ford failed to solve the issue but charged me $700 in re Car was in the shop for 45days for a transmission leak.. all under warranty (brand new trans) Ford failed to solve the issue but charged me $700 in rentals for work that should have been completed in 48 hours. More

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Poor customer service This was my first purchase from Kings Ford (2016 F150 Platinum) and I thought the buying process was extremely quick and painless. My problems with t This was my first purchase from Kings Ford (2016 F150 Platinum) and I thought the buying process was extremely quick and painless. My problems with the dealer started with the delivery of my $60,000+ truck and the lack of concern shown by the dealer when it came to ensuring the truck was 100% ready to go. I understand that it was late on a Monday night when I finally took delivery so when I drove home without the door lock code (missing from the paperwork), a partially prepped vehicle (stickers, tags,and plastic wrap not removed), and tires that weren't properly inflated I already knew I would be returning to the dealership the following weekend. A call to my salesman during the week led to a "we owe" being generated so I could pull into service and get things remedied. Sadly, the service tech didn't seem to care about the "we owe" or our initial discussion when I arrived because after getting the door lock code, they handed me my keys without even attempting to take care of the other issues. Speaking with a manager led to a bit more work being done but not to the level it should have been. I did get a free car wash coupon though... and I got to run through an automatic car wash as compensation for my two-hour round trip. That $14 coupon and the soap residue stains from the car wash really made up for everything... or not. I guess I should be happy though, all I have to do is make another long trip to the dealer for them to detail my truck (like it should have been on the first night). The free tank of gas also being offered will mean I'm up roughly $9 dollars overall. Unless you count the 10 hours of my life that have been wasted trying to get a car dealership to do properly do one of their core functions. This is not how you earn repeat business or good word of mouth advertising. More

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Kings Ford Rocks Kings Ford has always exceeded my expectation in every category. From the sales department to the service they are always on point. They go above and Kings Ford has always exceeded my expectation in every category. From the sales department to the service they are always on point. They go above and beyond to make sure everything is right the first time. I won't go anywhere else to purchase or service my Ford's!. More

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