Jerrod Rush

BEWARE OF DOOR DINGS! - Recall completed quickly but.... This is my 2nd vehicle that got its first DOOR DING while in the Service Department at Kings Ford located in Kings - Recall completed quickly but.... This is my 2nd vehicle that got its first DOOR DING while in the Service Department at Kings Ford located in Kings Auto Mall. Both vehicles were brought in for a Ford recall. Very disappointing, to say the least. The first time ( 6 Month old 2021 F150)Kings said they did not think it happened at the Dealership( I insisted it did) They called me back after reviewing the video surveillance "It happened here we apologize and will get it repaired. They said it has to go one place for the dent/ding wizard and another for paint. I'm not a fan of painting the body panel on a new car. Not to mention, it would end up back and forth on the Kings Ford lot again packed in like a sardine. I told them to just get me a bottle of touch up paint. They called and informed me it was in at the Dealership, I asked them to mail it to me. They said “No can’t do that” it is hazardous material and I will have to come in to get it. Don’t understand why they did not even offer run it to my house 10min. away. Today I picked up my other car (2021 Ford Explorer ST) after having a safety recall and it now has its first door ding. Very disappointing, I'm waiting for Kings to call me. It did not break the paint film this time and they have a dint wizard on ground at the Auto Mall. I’m still not a fan I had this done on a new car once and the widow had visible scratches from the dent wizard's tools. Waiting for a call from Kings about my options. More

Report | Print

Kings Ford replaced a brake booster on my 2018 Explorer. There was nothing wrong with the booster. The original issue was what I perceived as a loose break pedal. The pedal was the same after the $1,500. There was nothing wrong with the booster. The original issue was what I perceived as a loose break pedal. The pedal was the same after the $1,500.00 booster. Have attempted to contact the service Manager. Matt Huber but to no avail. I have tried in person and over the phone. Have left voice messages. He won't return my calls and is always out of the office, gone for the day, or on a call. Here's the real kicker! I went to check my brake fluid and the booster is loose. Yes, loose. It flops around. I called to have them fix what they screwed up and said they could get me in a week from now. I said this is a potential safety issue. They don't care. I guess they have enough business to not care about cars they screw up or misdiagnose. More

Report | Print

Do not honor warranty that you pay for they lie to get your money poor service. your money poor service. More

Report | Print

I took my truck in after an oil change, due to a service light being on. They took me right away, and said it was a calibration issue. Two days later, I am traveling to West Virginia in the mountains and t light being on. They took me right away, and said it was a calibration issue. Two days later, I am traveling to West Virginia in the mountains and the same light came on plus the service exhaust filter is full. I had to schedule an appointment to Ford in Beckley and they said there was three issues found with the same calibration light. I fixed my truck there and paid them an additional amount to check the same light finding the issues Kings Ford didn't find? So I had two service check fees vs., one. I'll find a different Ford location forward. More

Report | Print

Anthony Alexander was very helpful in helping me find the right vehicle in a timely fashion. Kings Ford has always been the best! right vehicle in a timely fashion. Kings Ford has always been the best! More

Report | Print

About as easy a car purchase as I’ve ever had. Salesman, finance and service all friendly and professional. finance and service all friendly and professional. More

Report | Print

Took my 2019 escape in with 16thousand miles they could not fix it .kept it 3 days not fix it .kept it 3 days More

Report | Print

Ryan our salesperson did a great job helping us find the right car and deal, all in just at 2 hours in the door, found the car, trade, paperwork, delivery and out the door! right car and deal, all in just at 2 hours in the door, found the car, trade, paperwork, delivery and out the door! More

Report | Print

The sales department was awesome to work with. The service department is absolutely amazing. I would recommend them to anybody. Overall a great experience. Thank you kings Ford. service department is absolutely amazing. I would recommend them to anybody. Overall a great experience. Thank you kings Ford. More

Report | Print

wrecked my truck I loved. Sold me one to make a profit on me. I will never use get my truck worked on at Kings Ford. me. I will never use get my truck worked on at Kings Ford. More

Report | Print