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Jerome Mosser
Jerome Mosser at Priority Honda Roanoke
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Jerome Mosser

Honda Certified Service Advisor

Priority Honda Roanoke

3311 Peters Creek Road
Roanoke, VA 24019

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4.7
81 Reviews
4.7

81 Reviews

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81 Reviews of Jerome Mosser

June 22, 2024

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Employee Rating

Priority roanoke is great at maintaining my car, customer service is top tier and I appreciate everyone working there! More

by cheen
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Recommend Dealer
Yes

Other Employees Tagged: Michael Rollins, Adam Garst, Taylor Stump, Jennifer Tucker

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June 22, 2024

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Staff is friendly and I enjoyed the new system that provides updates in real time. More

by NIVLOCEJ
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Recommend Dealer
Yes
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June 20, 2024

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Great service. Kept informed at every step. Adam is awesome. My Fit is running great! More

by FEREED2
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Recommend Dealer
Yes

Other Employees Tagged: Adam Garst

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Jun 22, 2024

Priority Honda Roanoke responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Priority Honda Roanoke. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Neal Young NealYoung@lithia.com

June 18, 2024

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Performed as expected, nice staff, liked the app that let you track status from your phone More

by NATASHARHEA
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Recommend Dealer
Yes

Other Employees Tagged: Adam Garst

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Jun 19, 2024

Priority Honda Roanoke responded

Natasha, Thanks for sharing about your experience with Priority Honda Roanoke. Adam, Jerome, and our team appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

June 18, 2024

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The technican that help me was very nice and polite Told me what they would do. Upon completion he called and told me my vehicle was ready. More

by ypcox
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Recommend Dealer
Yes
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Jun 19, 2024

Priority Honda Roanoke responded

It's great to hear that Jerome and our service team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Neal Young NealYoung@lithia.com

June 18, 2024

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Fast and efficient very friendly workers I always looks for to go by there very reliable clean environment More

by patriciaking300
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Michael Rollins, Adam Garst, Taylor Stump, Jennifer Tucker

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Jun 19, 2024

Priority Honda Roanoke responded

Patricia, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Neal Young NealYoung@lithia.com

June 18, 2024

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Quedé muy satisfecho por la amabilidad, y profesionalidad con que me trataron. Además siempre cumplieron con el horario estipulado. Gracias por tan buen servicio More

by DRamirez
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Tucker

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Jun 19, 2024

Priority Honda Roanoke responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

June 18, 2024

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Was very professional, I only waited 1 hour They took my car right in, didn't have to wait More

by MTRRY133
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Julie Felix, Jamal Robinson, Jeffrey Spencer, Kevin Mohr, Steve Waskey, Michael Rollins, Adam Garst, Taylor Stump, Jennifer Tucker

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Jun 19, 2024

Priority Honda Roanoke responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Neal Young NealYoung@lithia.com

June 18, 2024

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Incomplete diagnosis. Failure to listen. Stepped identification of all problems-after making the identified repair it did not work and they identified $1,160 more repairs More

by WBONDERMAN
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Rollins, Adam Garst

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Jun 20, 2024

Priority Honda Roanoke responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Neal Young NealYoung@lithia.com

June 16, 2024

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Always a great experience! Very friendly and knowledgeable! Very easy to understand and completely explains everything! More

by FALL4LORA
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Ross, Steve Baker, Jennifer Tucker

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Jun 17, 2024

Priority Honda Roanoke responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Neal Young NealYoung@lithia.com

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