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Jermaine Heard
Jermaine Heard at Russ Darrow Metro Chrysler Dodge Jeep RAM

Jermaine Heard

Service Advisor

Russ Darrow Metro Chrysler Dodge Jeep RAM

10901 W Metro Auto Mall
Milwaukee, WI 53224

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4.6
39 Reviews

Dealership Experience

10 yrs, 8 mos

4.6

39 Reviews

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39 Reviews of Jermaine Heard

October 26, 2025

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Employee Rating

As a repeat customer, I’m so pleased with this purchase because from the beginning, AJ developed a connection that helped him find my vehicle, price and trust. Then with Clayton’s support they closed the More

by adamzfish3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Julian Barnes, Clayton Duckworth, Adrian Ellis, Kristian Heinrich

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Oct 26, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thanks for your feedback on your recent visit to Russ Darrow Metro Chrysler Dodge Jeep RAM. It's great to hear that we were able to assist you and that you had such a positive experience. Justin Hanna justin.hanna@russdarrow.com

October 24, 2025

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Employee Rating

Always great I have always had a good experience working with Russ Darrow and Jason Suhm More

by rjgarrison77
Recommend Dealer
Yes

Other Employees Tagged: Jermaine Heard

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Oct 24, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Justin Hanna justin.hanna@russdarrow.com

October 24, 2025

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Employee Rating

They work very well with their costumes and fine ways to make everything go smoothly and good More

by Ronsomreginald65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shannon Pankratz , Jonas

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Oct 24, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Chrysler Dodge Jeep RAM. We appreciate your business and hope to see you again soon! Justin Hanna justin.hanna@russdarrow.com

October 08, 2025

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Employee Rating

Russ Darrow Automotive Group Russ Darrow Chrysler Dodge Jeep Ram of Milwaukee Metro Auto Mall More

by jed10947-other
Recommend Dealer
Yes
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Oct 08, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Justin Hanna justin.hanna@russdarrow.com

October 01, 2025

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Employee Rating

Jermaine is a great help and the the of the service team works well together More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristian Heinrich , Megan Villmow

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Oct 01, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. We look forward to having you as one of our valued customers for many more years to come! Justin Hanna justin.hanna@russdarrow.com

August 30, 2025

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Employee Rating

He’s outstanding at his job. He cares about the customers. He’s the reason why I keep coming back. More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 30, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. Justin Hanna justin.hanna@russdarrow.com

August 16, 2025

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Employee Rating

Jermaine gave me great service. I would definitely recommend some one else to your dealership More

by Lmjiles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 16, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Chrysler Dodge Jeep RAM. We appreciate your business and hope to see you again soon! Justin Hanna justin.hanna@russdarrow.com

August 16, 2025

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Employee Rating

I enjoy the service, I have such a busy schedule but Jermaine finds a time to fit my vehicle in. More

by marciaford703
Recommend Dealer
Yes

Other Employees Tagged: Jermaine Heard

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Aug 17, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM, we look forward to having you as a valued customer for many years to come! Justin Hanna justin.hanna@russdarrow.com

August 08, 2025

Dealership Rating
Employee Rating

Overall, the service was great. I got more than I was expecting to get just from an admission test. More

by aliciaporter71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristian Heinrich, Michael Reichert , Megan Villmow

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Aug 08, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Justin Hanna justin.hanna@russdarrow.com

August 08, 2025

Dealership Rating
Employee Rating

Jermaine was excellent! I came in for oil change. My foot was in a boot and he took care of me so that I didn't have to do a lot of walking and assisted with making sure I h More

by NTW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Aug 10, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thanks for sharing about your experience with Jermaine here at Russ Darrow Metro Chrysler Dodge Jeep RAM. We appreciate your business and hope to see you again soon! Justin Hanna justin.hanna@russdarrow.com

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