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Jermaine Heard
Jermaine Heard at Russ Darrow Metro Chrysler Dodge Jeep RAM
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Jermaine Heard

Service Advisor

Russ Darrow Metro Chrysler Dodge Jeep RAM

10901 W Metro Auto Mall
Milwaukee, WI 53224

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4.4
7 Reviews

Dealership Experience

9 yrs, 11 mos

4.4

7 Reviews

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7 Reviews of Jermaine Heard

February 11, 2025

Dealership Rating
Employee Rating

Good at what he knows best for you by listening very knowledgeable of the products you sell More

by CARNETTPOWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Vansickle, Megan Villmow, Kristian Heinrich, Adrian Flores, Michael Reichert

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Feb 11, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Tyler Headdy tyler.headdy@russdarrow.com

February 11, 2025

Dealership Rating
Employee Rating

Staff was friendly they handle my needs with care I was in and out appreciate the wonderful services you guys provide More

by BEEFAIR2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Vansickle, Megan Villmow, Kristian Heinrich, Adrian Flores, Michael Reichert

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Feb 11, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM, we look forward to having you as a valued customer for many years to come! Tyler Headdy tyler.headdy@russdarrow.com

January 31, 2025

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Employee Rating

I would never recommend anyone to go there the service is trash and all the want is money More

by EDDIEJACKSON353
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Megan Villmow, Kristian Heinrich, Adrian Flores, Michael Reichert, Zivorad Filipovic

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Feb 04, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Tyler Headdy tyler.headdy@russdarrow.com

January 30, 2025

Dealership Rating
Employee Rating

I didn't have any problems everything went well. We enjoy working with Russ Darrow and look forward to the next time. More

by TWKERNAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Vansickle, Megan Villmow, Kristian Heinrich, Adrian Flores, Michael Reichert

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Feb 01, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM, we look forward to having you as a valued customer for many years to come! Tyler Headdy tyler.headdy@russdarrow.com

January 21, 2025

Dealership Rating
Employee Rating

Megan, took care of a problem I had with my doors on my Jeep Sahara. I let it drag on for a few months. she was always courteous and said bring it in anytime. She never made me feel. It was a problem that More

by ROBOJOE1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Megan Villmow

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Jan 22, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Megan delivered such a great experience! Tyler Headdy tyler.headdy@russdarrow.com

January 20, 2025

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Employee Rating

This fearless hip is fabulous every time I have went they seem to always get me in and out with great customer service. More

by LANETTECZYSZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Vansickle, Clayton Duckworth, Codey Lambert, Megan Villmow, Kristian Heinrich, Adrian Flores, Michael Reichert, Zivorad Filipovic, Sumya Stoflet

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Jan 20, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you, Lanette, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Tyler Headdy tyler.headdy@russdarrow.com

January 19, 2025

Dealership Rating
Employee Rating

Thanks so muck for nice jobs I’m really appreciate your job I hope to back anytime if I need any maintenance for my car More

by adamyagoub006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristian Heinrich, Adrian Flores , Adam abaker

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Jan 20, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you, Adam, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Tyler Headdy tyler.headdy@russdarrow.com

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