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Jeremy Sanford
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Jeremy Sanford
Service Manager
Jones Chevrolet Humboldt
5390 US Highway 45 Bypass
Humboldt, TN 38343
57 Reviews
57 Reviews
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57 Reviews of Jeremy Sanford
April 13, 2025
I have never had a problem in your service department at any time i need service. Ms. Crystal is always very helpful. any time i need service. Ms. Crystal is always very helpful. More
by terry416
Verified CustomerOther Employees Tagged: Crystal Garcia, Janya Roberson
April 11, 2025
Where do I begin? We bought a 2020 Chevrolet Suburban in February. Within a few days, it began to flash a suspension warning. We took a picture of the warning and imme We bought a 2020 Chevrolet Suburban in February. Within a few days, it began to flash a suspension warning. We took a picture of the warning and immediately contacted the dealership. They said the earliest they could get us in was April 4th. We brought it on the scheduled date and they said they couldn't determine the problem and asked us to bring it back in Wednesday, April 9th and said we could pick it up on April 11th. We asked for a loaner vehicle for the vehicle was in their shop, as we live an hour away, and my husband needed our other vehicle for work. A vehicle we had purchased from them as well. They refused to give us another vehicle. Thursday, April 10th, my husband called me to let me know he was broke down on the side of the road. The 1st vehicle we purchased from them and still has under 100k miles, has failed and left him stranded. We called the dealership and explained everything to the Sales Manager, Jimmy Clay, to which they responded "that's what happens when you buy a used a car. It's the risk you take". They also stated our Suburban needs 2 new shocks on the front, and an engine mount. Also stated that it would cost us $3400 to fix that. On a vehicle we LITERALLY just purchased! We called back and asked to speak to Andrew Pate, the General Manager, who was coincidentally unavailable and has not returned our call. This is crazy. We thought we were buying from a reputable dealership and could trust that our hard earned money was being used for a safe, reliable, vehicle for our family of 5. Turns out we were scammed and conned. Stay away! More
by Ashley R.
Other Employees Tagged: Nino Ianni, Ski Taylor , Jimmy Clay, Andrew Pate
March 23, 2025
Our first experience here was one of the worst, if not the worst, car buying experience we've ever had. That was a couple years ago, though. We gave them another shot and they really came through. My wife the worst, car buying experience we've ever had. That was a couple years ago, though. We gave them another shot and they really came through. My wife and I both bought something and they were willing to go above and beyond to meet our needs. Micheal and Ethan made it happen. More
by WdWindom
Other Employees Tagged: Jessie Castleman, Ashley Bennett, Michael Armour , Ethan Meyers
January 22, 2025
Fast, friendly and pay attention to any abnormalities… I love this place.. highly recommend… will return again love this place.. highly recommend… will return again More
by MOSLEYMARSHAUNDA
Other Employees Tagged: Crystal Garcia , Tessa Buckingham
January 10, 2025
Jones is very appreciated in Sales, Finance, and Service Departments. The GM is AWSOME making sure you're taken care of👍🏾 Departments. The GM is AWSOME making sure you're taken care of👍🏾 More
by ljohnson9468
Other Employees Tagged: Cliff Nathaniel, Megan Pettit, Jessie Castleman, Crystal Garcia, Hannah Frazier , Tessa Buckingham
December 21, 2024
Great service and communication about appointments and any warranty issues are great. Past experience with warranty work was top notch. any warranty issues are great. Past experience with warranty work was top notch. More
by WF
Other Employees Tagged: Crystal Garcia , Tessa Buckingham, Jania
December 19, 2024
The task was completed in a fair time. My wait time was minimal so I could move on. My wait time was minimal so I could move on. More
by Jrfren
Other Employees Tagged: Crystal Garcia , Tessa Buckingham
December 17, 2024
Wait time for oil change is always at least an hour , with an appointment! Not acceptable with an appointment! Not acceptable More
by bturnbow1
Other Employees Tagged: Crystal Garcia , Tessa Buckingham
December 12, 2024
Friendly service department; very punctual Nice waiting room,gave me my first oil change free room,gave me my first oil change free More
by pearlbs
Other Employees Tagged: Crystal Garcia , Tessa Buckingham
November 22, 2024
Service department needs help. We are waiting on reply on warranty to get car fixed. Sent msg and of course no reply. We are waiting on reply on warranty to get car fixed. Sent msg and of course no reply. More
by wrcamp
Other Employees Tagged: Crystal Garcia , Tessa Buckingham
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