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Jennifer Medina
Jennifer Medina at Universal GENESIS

Jennifer Medina | Page 4

Service/Body Shop/Parts

Universal GENESIS

12801 S. Orange Blossom Trail
Orlando, FL 32837

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4.2
58 Reviews
4.2

58 Reviews

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58 Reviews of Jennifer Medina

February 16, 2026

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Employee Rating

Timely service, tru professionals. Always a pleasant experience. Love the water and cookies complements. Class a. 5 stars More

by ed_b23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gina Nava, Marikeyla Colon, Justin Salazar

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Feb 18, 2026

Universal GENESIS responded

Thank you! It’s great to hear you’ve enjoyed the refreshments and pleasant visits. We appreciate your five-star rating and look forward to welcoming you back. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

February 03, 2026

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Employee Rating

Worst service I’ve ever received at a dealership. Every. Single. Time. Once they sell you a car and make their sale they don’t care about you. Both Universal Nissan and Hyundai. More

by sewsankart22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Marikeyla Colon

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Feb 06, 2026

Universal GENESIS responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

February 02, 2026

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Employee Rating

Great customer service! Highly recommended going here to get your Genesis serviced. Thank you for the VIP treatment! More

by KAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marikeyla Colon

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Feb 02, 2026

Universal GENESIS responded

Thank you for recommending us for Hyundai Elantra service. We’re glad the VIP treatment stood out during your visit. We look forward to helping you again soon.

January 30, 2026

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Employee Rating

Mario is very good, always explains and have a good communication.. I will recommend him. More

by Mildra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marikeyla Colon

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Jan 30, 2026

Universal GENESIS responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

January 27, 2026

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Employee Rating

Very good service. The work was good and the personnel friendly. The wait time was also good. More

by luisferreira.contrator
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marikeyla Colon

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Jan 27, 2026

Universal GENESIS responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Universal GENESIS. We look forward to having you as one of our valued customers for many more years to come!

January 26, 2026

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6 guys standing around and yet no one came to our car. Car was serviced and no one told us it was finished. Waiting room is horrible. No sense of urgency whatsoever. We will never come back. More

by mggrammer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Marikeyla Colon

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Jan 29, 2026

Universal GENESIS responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue, or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to reach you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.

January 25, 2026

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Employee Rating

Went there for a simple alignment and they treated me like royalty! I appreciate the treatment from the manager, Alex Vasquez to the mechanic that gave me bumper-to-bumper diagnostic very happy thank you More

by Noemailpercust
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marikeyla Colon

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Jan 25, 2026

Universal GENESIS responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 18, 2026

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Employee Rating

The technician changed the oil and filter but did not inspect the car before releasing it. It leaked oil on my driveway and I had to return to the dealership to fix the leak.That was inconvenient. More

by glitten.nieves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marikeyla Colon

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Jan 19, 2026

Universal GENESIS responded

We're sorry to hear this; we apologize. Would it be possible for someone from our management team to reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time. Hopefully, we can get to the bottom of this.

January 15, 2026

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Employee Rating

Amazing profecionalism clean good vibes good technicians advisor place cars my N service nice people l More

by milanegonz1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos De Jesus

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Jan 15, 2026

Universal GENESIS responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 12, 2026

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Employee Rating

Every time I goto universal nissan to get an oil change on my car,the workers always treat me really nice.The workers go above and beyond for their customers. Thank you so much. More

by TAMMYSKREPP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marikeyla Colon

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Jan 13, 2026

Universal GENESIS responded

Thanks for sharing about your experience with Universal GENESIS. We appreciate your business and hope to see you again soon!

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