Jennifer Hess
Jennifer Hess at Germain Honda of Dublin

Jennifer Hess | Page 4

Service Advisor

Germain Honda of Dublin

6715 Sawmill Rd
Dublin, OH 43017

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4.9
138 Reviews

My name is Jennifer Hess, I’m a Service Advisor here at Germain Honda of Dublin. I’m happy to have joined the Germain team in May of 2015. Prior to working in the automotive industry I supervised over dietary aides and dealt with family members directly. This helped me develop skills that I need to better assist our guest to help provide a quality experience. As long as our guest are happy, I’m happy. Born and raised in Columbus, OH I find that there are many things to do here and places to visit. We are lucky to have the Columbus Zoo not to mention several malls. After graduating from Westerville South HS I graduated from Fortis College. My two-year-old son is my world! My favorite thing is being a mommy! If I am not at work, I'm usually at the nearest park or ice cream spot with my son, Brennan. I love the ocean and warm weather. Making people happy is what I love to do! Putting my customer's needs first is a top priority to me. Come see me! I love meeting new people!

4.9

138 Reviews

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138 Reviews of Jennifer Hess

July 29, 2024

Dealership Rating
Employee Rating

They have always been helpful and responsive to my car service needs. I can always get my car serviced on short notice. I trust the work that is completed. Amy Pickens has taken care of me. More

by lynnmaria234
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Pickens

Jul 30, 2024

Germain Honda of Dublin responded

We're glad Amy and our service team have been proactive and responsive to your needs. Thanks so much for your positive feedback on this experience. We look forward to your next visit with us! Regards, Rich Newsome - General Manager

July 27, 2024

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Jenn Hess is very pleasant service reps. She is reliable person and very knowledgeable about automobile services. More

by HR-V Driver
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jul 30, 2024

Germain Honda of Dublin responded

Thank you for sharing positive feedback on Jenn! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's exactly what Jenn has provided for you. We look forward to your next visit! Regards, Rich Newsome - General Manager

April 08, 2024

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I have always had a good customer service at the Germain dealership of Dublin with Jenn Hess. She is very professional and always advises me of the needs of service for my car to keep my vehicle safe for dr More

by Sherry.Albery
Service Price Transparency
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Recommend Dealer
Yes
Apr 09, 2024

Germain Honda of Dublin responded

Sharon, thank you for recognizing Jenn's excellence by sharing your 5-star review! We're certain she'll be honored by your thoughtful words, and we hope you won't hesitate to call the next time she and the Germain Honda team may serve you. Regards, Rich Newsome - General Manager

March 24, 2024

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I've worked with Jenn Hess for several years visiting this location to have my car serviced and she has always shown great customer service and professionalism. I like the communication via text too to g More

by RosettaC
Service Time
Service Communication
Recommend Dealer
Yes
Mar 25, 2024

Germain Honda of Dublin responded

Thank you for your lovely feedback, Rosetta! We're pleased you continue to receive the best care and guidance from Jenn and our awesome service team. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure! Regards, Rich Newsome - General Manager

January 09, 2024

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I had a very pleasant experience. Jen Hess was great and service was done quicker than stated it would take. I would definitely recommend Jen and the service department to my friend More

by Ruth Limes
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jan 10, 2024

Germain Honda of Dublin responded

Ruth, thanks so much for your thoughtful feedback! Nothing means more to us than your complete satisfaction, so we're happy Jenn handled your visit with great care and communication. We hope to ensure the same circumstances at your next appointment. Regards, Rich Newsome - General Manager

January 09, 2024

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Jenn Hess has been such a big help every time I have needed anything done. We really appreciate her. More

by d77rito
Service Price Transparency
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Recommend Dealer
Yes
Jan 10, 2024

Germain Honda of Dublin responded

d77rito, thank you for recognizing Jenn's excellence by sharing your 5-star review! We're sure she'll be honored by your kind words, and we hope you won't hesitate to call the next time Jenn and the Germain Honda team may serve you. Regards, Rich Newsome - General Manager

December 26, 2023

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Communication was helpful and prompt when discussing my car for repairs. I got updates and time frames and they worked very hard to get my car to me as soon as possible. My car was handled with care and I More

by Molly.marr
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 27, 2023

Germain Honda of Dublin responded

Molly, thanks for stopping by to share your 5-star review! We're glad our service team addressed your vehicle's repair process with plenty of communication. Please don't hesitate to reach out when we can help you again. It's always our pleasure! Regards, Rich Newsome - General Manager

December 22, 2023

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The dealership is conveniently located for me. The wait room was great.service was quick. But mostly, I enjoyed interacting with Jenn Hess, my service consultant. More

by Athan
Service Price Transparency
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Recommend Dealer
Yes
Dec 22, 2023

Germain Honda of Dublin responded

Athan, Thank you for sharing your positive experience with us! Offering quality and efficient service is so important to us, and we are glad that Jenn provided you with nothing less. We hope to see you again the next time you are in need of automotive service! Regards, Rich Newsome - General Manager

December 07, 2023

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Jen and Diane and service department all are great at Germain, always courteous and helpful More

by Kv
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kirti Vansadia , Marcello Frustaci, Rich Newsome

Dec 07, 2023

Germain Honda of Dublin responded

Thank you for your 5-star rating! We are glad that Jenn, Diane, and the team are consistently kind and helpful throughout your visits. Our guests' satisfaction is our utmost priority. We hope that you continue to choose us for all of your future automotive needs! Regards, Rich Newsome – General Manager

December 01, 2023

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Employee Rating

Great service was in and out on time and lovely staff to work with. Process was made easy by Jenn Hess More

by John Kingston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Withers, Deborah Mayse, Ryan Kennedy , Ryley Enfinger, Melissa Lucas, Glen Storey

Dec 01, 2023

Germain Honda of Dublin responded

We are happy to hear that Jenn could provide you with a quick and efficient experience, John! It is our pleasure to serve you, and we hope that you continue to choose us for all of your future automotive needs. Thank you! Regards, Rich Newsome - General Manager

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