Jennifer Caldara | Page 2

Amazing customer service, top notch sales and management. Our first time buying from a Royal Dealership but won't be the last. We bought a used car that we love at a fair price. Unfortunately it had a mechan Our first time buying from a Royal Dealership but won't be the last. We bought a used car that we love at a fair price. Unfortunately it had a mechanical issue shortly after we purchased it. The managers put us in a loaner vehicle while the service center diagnosed and repaired the issue. No questions asked just took care of it and got us going again. Highly recommend this company if you are in need of a new or used vehicle. More

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Everyone from the driveway to my service consultant addressed me by name and was very patient and after I dropped off my car, I was called with status updates. Great experience! addressed me by name and was very patient and after I dropped off my car, I was called with status updates. Great experience! More

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I believe to have not had a worst service experiencie in many years. The car is under my sister´s name: CECILIA SANCHEZ. From the start I notified the service department and gave them my cel number. It took many years. The car is under my sister´s name: CECILIA SANCHEZ. From the start I notified the service department and gave them my cel number. It took 3 reservations, cancelations because of your mistakes, notices of missed apointments (there were none), 3 hour wait at the lounge not been notified the car was ready; double charge for the service; and everytime blaming me for your people mistakes. Am glad I do not own a KIA and most likely never will. Cordially, More

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I lost my warranty forever for missing a "millage gap" which I still don't understand how that happened. I had the service advisors to please explain how I lost my warranty forever and she just emailed me which I still don't understand how that happened. I had the service advisors to please explain how I lost my warranty forever and she just emailed me their number. I called the number and they explained but they also where very disappointed with the dealership and service department for not informing me on other ways you can lose warranty forever. So I learned about millage gap. It makes Royal kia so uncomfortable to be with. More

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My daughters 2018 Optima broke down in New Mexico while we were moving her back to Tucson from Tennessee. I contacted Jesus and he had us bring the car in. Although we didn’t buy the car from Royal they wo we were moving her back to Tucson from Tennessee. I contacted Jesus and he had us bring the car in. Although we didn’t buy the car from Royal they worked it in and found that it was an issue that was covered by a recent recall. I can’t tell you how awesome it was to here this news. Royal rocks and really makes you feel like family no matter what. Thank you Jesus and Jennifer. More

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I called Royals' service department to schedule an oil and filter change. I spoke with Jennifer Caldara. I arrived at the scheduled time, she got the car right in, told me how long it should take. The and filter change. I spoke with Jennifer Caldara. I arrived at the scheduled time, she got the car right in, told me how long it should take. The car was done sooner than she promised, and I also was given a free car wash. Price was exactly what I was quoted. Very nice customer service and what a nice clean facility. More

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Jesus and Beto made this best and smoothest purchase by far! 1000/10 recommend them! far! 1000/10 recommend them! More

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