Jennifer Brundage

Just outstanding service handling everything in the superior way Recommend to anybody keep up the good work hope to do business with You superior way Recommend to anybody keep up the good work hope to do business with You More

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Extremely shady deceitful practice! ! OMG do they deflect, tell stories, try to validate falsehoods. I did dd with info at hand and still got taken by this dealership. Vehicle looked bea ! OMG do they deflect, tell stories, try to validate falsehoods. I did dd with info at hand and still got taken by this dealership. Vehicle looked beautiful, however that's where it ends! I have never written a negative review in my life however this warrants one. Be extremely careful of purchasing used vehicles from them. I would have an inspection of an independent mechanic prior to purchase with this dealership. Bought a vehicle from them with defective tires, services not completed as advertised, information on service history withheld in order to close the sale prior to end of month. Water pooling inside the rear tire well, 5 documented AC/ Heat, electrical service issues upon digging into service records after the dealership guaranteeing me the car was clean and the dealers car he drove. Assured me that it was ok forge my wife's name on all paperwork for title P and S, etc rather then overnighting paperwork for her to sign. The list goes on and on! Todd is your typical sales guy glass half full wants to be your best friend personality. After signing, he asked if the finance guy was an xxx to me, which I responded and said, well, his personality definitely sucks! Another sales guy named Matt, who tried to justify defects with the vehicle stating oh yeah, my wife's car did the same thing as what's happening to your car so you can assume that the defect is perfectly ok! Jennifer whom she states is the GM of the facility spoke 95% of the time when hearing my concerns and asking for remediation; instead of listening, I had enough of her talking over me and trying to convince me that there was nothing she can do, Which is interesting considering Todd, my initial sales associate said that the dealership would pay for half the cost of the defective tires! Jennifer then advises me that "I'm stuck with the vehicle and best of luck! I notified the dealership less then 24 hours after purchase of issues with their vehicle they sold me and called daily until Jennifer decided to pick up the phone and speak to me which was 14 days after purchase. Imagine 14 days!! When asked why it took so long, you can imagine the excuses that came out of her mouth! She was defensive and belligerent! I don't know about you but I can't accept this type of behavior from a business whom treat the customers in this fashion with deceit in order to make a sale!! It's too bad that they wouldn't have listened and worked with me on this xxxx vehicle, now because of their inaction and deflection, it'll cost them a lot more time, effort and a lot more money and resources!! Delacy, after you read this review...how does Surety Bond claim sound for "undisclosed facts about the vehicle condition that has become evident after the purchase" If only you had listened to my issues Jennifer with this vehicle rather then running your mouth! Now you have caused your Owner of Delacy Ford a slew of problems as I am going after you. And by the way! Best of Luck! More

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Very please with experience, did not waste my time received everything I asked for and more staff very helpful found the exact truck I wanted received everything I asked for and more staff very helpful found the exact truck I wanted More

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DeLacy Ford is by far the best dealership I have ever dealt with in all my car buying experiences. My first contact was with Scott Dubinsky. He was extremely courteous and helpful. He kept me abreast of dealt with in all my car buying experiences. My first contact was with Scott Dubinsky. He was extremely courteous and helpful. He kept me abreast of all the information I needed since I was doing this deal from Orlando Florida. I was then put in touch with Jennifer Brundage. She went above and beyond helping my wife and I learning the "gadgets" of our vehicle. She is an extremely pleasant person to deal with. The amount I received for my trade in and the price I paid for my new vehicle was great! Although I live in Johnstown PA I will definitely recommend this dealership to all and I certainly will be back in the future. Thank you Jenn and Scott for everything. Stan and Kim Skowron More

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I couldn't ask for more with my experience at Delacy Ford. I first got a hold of Scott Dubinski who I immediately knew was the right guy to go to. I had been searching around many different places and Ford. I first got a hold of Scott Dubinski who I immediately knew was the right guy to go to. I had been searching around many different places and none matched the service I was given here. He made me feel as though I was the main priority at the dealership. Everyone else I dealt with including Jennifer Brundage and Bill Day were extremely helpful in getting me the car I wanted for the best price. I really did not expect for the process to be made so easy. If I am still in the area for when it comes time for a new vehicle, I know I will be returning to Delacy Ford. More

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Awesome people! From sales to service. I leave feeling like everyone must love their job. No pressure to buy and they can't accommodate you more after the sale. Crazy thing...but they remember my name... like everyone must love their job. No pressure to buy and they can't accommodate you more after the sale. Crazy thing...but they remember my name...and I don't think it was because I was a pain! Haha!! Highly recommended!!! More

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Both Jen and Burt were very helpful with the purchase of my Vehicle and worked promptly so that I could bring the new car home the very same day. Even though I live in Rochester, you can bet I'll be recomme my Vehicle and worked promptly so that I could bring the new car home the very same day. Even though I live in Rochester, you can bet I'll be recommending Delacy Ford to everyone I can! The Sales floor was very clean, drinks were offered and we were able to relax while we waited for information. Jen particularly was a pleasure to work with and very responsive, a definite asset to the Delacy organization. thank you so much!! More

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