Jeff Williams

I am sharing this review to warn others about my experience with Nissan of Clearwater, which was the worst vehicle purchase I’ve ever made. I purchased a 2019 BMW X6 after choosing Nissan of Clea experience with Nissan of Clearwater, which was the worst vehicle purchase I’ve ever made. I purchased a 2019 BMW X6 after choosing Nissan of Clearwater specifically because of their advertised reputation, safety inspections, and customer service awards. I believed I was dealing with a transparent and reputable dealership. That belief was completely misplaced. Before the sale was finalized, a malfunctioning rear liftgate was identified and I was assured it would be repaired. It was not. Ten days after purchase, the vehicle completely shut down in the middle of a busy intersection during rush hour with my children inside. The vehicle could not be shifted into neutral, traffic had to be blocked, and emergency assistance was required. The warranty had not yet activated, and Nissan of Clearwater accepted the vehicle back. While in their possession, BMW (Under Morgan Auto Group) identified multiple safety issues, including four bald tires and rusted, flaking rotors, conditions that were present before the sale and should never have passed inspection and made available for sale. Communication throughout this process was abysmal. I made numerous calls, sent an email to the general manager (which was never answered), and made multiple long trips to get updates. I was repeatedly given conflicting or inaccurate information about parts availability and repair status. After more than two months, the vehicle was returned with assurances that all issues had been resolved. They were not. The liftgate was still broken, and the vehicle later broke down again due to the same issue that Nissan claimed had been repaired. BMW ultimately confirmed that Nissan’s repairs were done incorrectly and had to be redone, despite Nissan of Clearwater making a claim against my service contract, which was authorized so they would be able to complete the repairs. Additionally, although a loaner vehicle was provided, it was not comparable, and I incurred out-of-pocket costs for issues that should have been addressed before the original sale. No meaningful attempt was ever made by management to resolve the situation or follow up, even after negative survey feedback was submitted to Nissan of Clearwater. Miguel Toledo did a solid job servicing the loan. Jeff Williams, although not directly involved in the sales process, was always helpful and went out of his way to help me whenever he was present. I am a 20-year Navy veteran and have purchased many vehicles over my lifetime. This was, without question, the most unsafe, poorly managed, and frustrating dealership experience I have ever had. Nissan of Clearwater does not stand by its word, avoids accountability, and provides unacceptable post-sale service. I strongly advise others to look elsewhere. More

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Was extremely easy and helpful through the whole process! Jess was very understanding and helpful! Jess was very understanding and helpful! More

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Jeff Williams and Rob Gannon were easy to work with. Although we had a bit of back and forth, they didn’t haggle me and worked with me on what I needed. I’ll be back for my daughter’s car. Although we had a bit of back and forth, they didn’t haggle me and worked with me on what I needed. I’ll be back for my daughter’s car. More

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Very helpful, respectful and knew exactly what I was looking for. There was no pressure at all and I took my time thinking about it. looking for. There was no pressure at all and I took my time thinking about it. More

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They were great and worked with us to get us the price we needed to buy the car needed to buy the car More

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Disorganized. All over the map with setting up appointment times and having disconnect between the financing team and the sales team. All over the map with setting up appointment times and having disconnect between the financing team and the sales team. More

by jordan_v91 Verified Customer Verified Customer

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Jeff was great to work with. We are happy with our purchase. Everyone took great care of us and made the process smooth. We are happy with our purchase. Everyone took great care of us and made the process smooth. More

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G.R. made this experience very enjoyable would recommend him to a all my friends.got the car I wanted and needed him to a all my friends.got the car I wanted and needed More

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Very nice. No rush very helpful & caring service Jeff Williams was very professional & very patient. No rush very helpful & caring service Jeff Williams was very professional & very patient. More

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Nice, clean, modern office. Very professional friendly staff. The salesman, Jeff Williams, went above and beyond our expectations. Definitely will come back and recommend to al Very professional friendly staff. The salesman, Jeff Williams, went above and beyond our expectations. Definitely will come back and recommend to all your friends. Nissan of Clearwater rocks More

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