Thomas Puerta Marin

I had an absolutely outstanding experience working with Thomas Puerta. From the moment I arrived, he was professional, welcoming, and incredibly attentive to every detail throughout the entire process. He Thomas Puerta. From the moment I arrived, he was professional, welcoming, and incredibly attentive to every detail throughout the entire process. He took the time to answer all of my questions thoroughly, made sure I understood everything, and never once made me feel rushed or pressured. His knowledge, patience, and genuine commitment to providing excellent customer service made the experience smooth, enjoyable, and stress-free. What really stood out to me was how much he cared about making sure I was completely satisfied. Thomas went above and beyond to ensure everything was handled properly and kept me informed every step of the way. His positive attitude, friendly personality, and willingness to help made a lasting impression and turned what could have been a complicated process into an enjoyable one. It is rare to come across someone who combines professionalism with such a personable approach, and Thomas truly exceeded my expectations in every way. Because of the exceptional experience he provided, I would highly recommend Thomas Puerta to anyone looking for someone they can trust to deliver outstanding service. I will gladly recommend him to family, friends, and anyone else I know, and I look forward to working with him again in the future. He is an incredible asset, and anyone who has the opportunity to work with him will be in great hands I was very grateful to shake his hands! PS THANKS AUSTIN AND ROB More

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Excellent professional service… excellent customer service… good knowledge of the product..lots of. Alternatives….made. You feel. Well taken care of…. service… good knowledge of the product..lots of. Alternatives….made. You feel. Well taken care of…. More

by Cibaoraf Verified Customer Verified Customer

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Thomas was an excellent sales person to work with during my purchase. His knowledge and honesty is what sold the car my purchase. His knowledge and honesty is what sold the car More

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My car wasn't ready after spending at least 45 min in finance. I got sick of waiting and started to do the plate transfer myself until the sales rep finally showed up to finish it. My vehicle still neede finance. I got sick of waiting and started to do the plate transfer myself until the sales rep finally showed up to finish it. My vehicle still needed to be gassed up also. I never got my paperwork the day of the sale, so I emailed Nelson Reyes , he told me to check my spam folder, which also showed nothing. He never followed up. I had to go to the chat page and ask someone to help me. The dealership needs my title. I did my part by taking a picture of it and sending it to Nelson Reyes. I also put in that email to send me the correct address and or department to send it. Its been at least 4 days and I still havent heard from him. NO ! I would never buy a vehicle from this dealership again. More

by rolland1942 Verified Customer Verified Customer

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I was well cared for by Thomas and recommend this dealership and they have great inventory dealership and they have great inventory More

by martymoons Verified Customer Verified Customer

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Thomas went above and beyond to work with my credit. He didn't stop. Thanks He didn't stop. Thanks More

by tanikadampier Verified Customer Verified Customer

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Had a great experience with my recent purchase! Thomas Marin was very knowledgeable and easy to work with. He was quick to respond and even personally delivered my Pathfinder to my home, same day. Thomas Marin was very knowledgeable and easy to work with. He was quick to respond and even personally delivered my Pathfinder to my home, same day. Very easy to work with. Highly recommend. More

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Very easy to purchase our new vehicle, and Thomas was very patient with us during the entire process. very patient with us during the entire process. More

by APuerta Verified Customer Verified Customer

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The staff at Nissan of Clearwater are friendly and respectful. This is my Nissan dealership of choice for purchase and service. Thomas and Jose were a pleasure to work with. They made my latest purcha respectful. This is my Nissan dealership of choice for purchase and service. Thomas and Jose were a pleasure to work with. They made my latest purchase a breeze, no pressure. Thank you, Nissan of Clearwater. More

by bearnole Verified Customer Verified Customer

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I am sharing this review to warn others about my experience with Nissan of Clearwater, which was the worst vehicle purchase I’ve ever made. I purchased a 2019 BMW X6 after choosing Nissan of Clea experience with Nissan of Clearwater, which was the worst vehicle purchase I’ve ever made. I purchased a 2019 BMW X6 after choosing Nissan of Clearwater specifically because of their advertised reputation, safety inspections, and customer service awards. I believed I was dealing with a transparent and reputable dealership. That belief was completely misplaced. Before the sale was finalized, a malfunctioning rear liftgate was identified and I was assured it would be repaired. It was not. Ten days after purchase, the vehicle completely shut down in the middle of a busy intersection during rush hour with my children inside. The vehicle could not be shifted into neutral, traffic had to be blocked, and emergency assistance was required. The warranty had not yet activated, and Nissan of Clearwater accepted the vehicle back. While in their possession, BMW (Under Morgan Auto Group) identified multiple safety issues, including four bald tires and rusted, flaking rotors, conditions that were present before the sale and should never have passed inspection and made available for sale. Communication throughout this process was abysmal. I made numerous calls, sent an email to the general manager (which was never answered), and made multiple long trips to get updates. I was repeatedly given conflicting or inaccurate information about parts availability and repair status. After more than two months, the vehicle was returned with assurances that all issues had been resolved. They were not. The liftgate was still broken, and the vehicle later broke down again due to the same issue that Nissan claimed had been repaired. BMW ultimately confirmed that Nissan’s repairs were done incorrectly and had to be redone, despite Nissan of Clearwater making a claim against my service contract, which was authorized so they would be able to complete the repairs. Additionally, although a loaner vehicle was provided, it was not comparable, and I incurred out-of-pocket costs for issues that should have been addressed before the original sale. No meaningful attempt was ever made by management to resolve the situation or follow up, even after negative survey feedback was submitted to Nissan of Clearwater. Miguel Toledo did a solid job servicing the loan. Jeff Williams, although not directly involved in the sales process, was always helpful and went out of his way to help me whenever he was present. I am a 20-year Navy veteran and have purchased many vehicles over my lifetime. This was, without question, the most unsafe, poorly managed, and frustrating dealership experience I have ever had. Nissan of Clearwater does not stand by its word, avoids accountability, and provides unacceptable post-sale service. I strongly advise others to look elsewhere. More

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