Jeff Smith

I had purchased my Honda CR-V Hybrid from Suburban in Oct ‘23. I came back in Jan ‘24, & spoke with Svc mgr Jeff Smith, who was Extremely Helpful & Informative in answering a bundle of questions I had for h ‘23. I came back in Jan ‘24, & spoke with Svc mgr Jeff Smith, who was Extremely Helpful & Informative in answering a bundle of questions I had for him, & I drove away Completely Satisfied. So, on Wed 5/29/24, I drove in again, & asked for Jeff, so he could set up my 1st oil, filter & tire rotation (7,400mi). Jeff was off that day, but Brenden Miller was there, and checked to see the wait time for today. He returned & told me 1hr 10min, so I left my CR-V, and after 25min, Brenden announced that my car was ready! Brenden was the perfect “fill-in” for Jeff Smith, Both having excellent Customer Service Skills! My newest opinion of Suburban Honda is that “Every employee here should be teaching Customer Service Skills to Honda USA Corporate Staff! Suburban is the BEST!!…. More

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Coming here for 22 years and never disappointed. Amazing service and sales staff very friendly, helpful and knowledgeable Amazing service and sales staff very friendly, helpful and knowledgeable More

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Very considerate and attentive to explaining interested vehicles to you. Very thoughtful and thorough in the explanation of the process and very helpful along the way. vehicles to you. Very thoughtful and thorough in the explanation of the process and very helpful along the way. More

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First met Jeff when he supported Acura cars about 10 years ago. He transitioned over to Honda, so our interaction was limited until I purchased a Civic for my mom. Jeff has always reached out to me to a years ago. He transitioned over to Honda, so our interaction was limited until I purchased a Civic for my mom. Jeff has always reached out to me to advise of the service my mom's car needed so that i would be in the loop of what's going on. I am and always will be grateful for his thoroughness and consultative expertise. Great listener, even better explainer of situations as it pertains to repairs. I seek Jeff out when i have to return, and I'm always pleased when he is available. More

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The worst experience I have ever faced. I left my car for an oil change, and after 1 hour, Mr. Jeff Smith called me and told me that one of my tires had a nail and they wanted to change all I left my car for an oil change, and after 1 hour, Mr. Jeff Smith called me and told me that one of my tires had a nail and they wanted to change all four tires as they don’t have Michelin tires. I just replaced all my tires 6 months back.🤔 I have been using their services for the last 3 years, and I was a little skeptical about their charges, as they were charging a lot for the normal services. But I was blown away by their demands this time. The service advisor informed me that I have to change the transmission fluid, which will cost around $700–800, and that the spark valve adjustment will take another $300. I am not sure how he thought I would believe him. They are robbing us, and I am not going to go to them now and will tell my friends to avoid them too. Earlier, I used to pay the bill in the cashier's office, but these advisors are now charging the money in their cubicles. Is it a new policy or something? I am skeptical about it. Sorry, I don’t want to give it a single star either. More

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I have given honda for check engine light problem. Service rep told me that replacing fuel injector will fix the issue and part is back ordered. Really appreciate the manager calling back, to check o Service rep told me that replacing fuel injector will fix the issue and part is back ordered. Really appreciate the manager calling back, to check on the back order part ( fuel injector ) and making calls different part centers to get the part as quickly as possible. More

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I had to take my Honda CRV in for Recall work. I explained I only had one car and had to wait for the man to see what was needed. I was out and fixed in less than two hours. Great Service and they I explained I only had one car and had to wait for the man to see what was needed. I was out and fixed in less than two hours. Great Service and they cared what I had going on. More

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We had the privilege of meeting Sam Z when we came to Suburban looking for our new car. We'd been a Honda family since '93 but had checked out 5 other dealerships/makes before heading to Suburban, just t Suburban looking for our new car. We'd been a Honda family since '93 but had checked out 5 other dealerships/makes before heading to Suburban, just to be sure the CRV was what we wanted. Having gone from the 2 of us in a Civic to a family of 6 in an Odyssey and then a Pilot, we were looking for something smaller to fit in our new home's garage, but big enough cargo space to fit a few massage tables for classes I teach. Sam was attentive without being pushy, making it clear that our satisfaction with what we were buying was his biggest priority. He was super patient with all of our questions. I am not a fan of car buying - never have been, but Sam's welcome, respectful demeanor, along with a ready smile and a great, easy laugh, made the process, well, dare I say fun? He assured us that our relationship with him did not end at the sale; he encouraged us to get in touch with him with any questions we had, which was very reassuring. We had the opportunity to meet Sales Mgr. Carl and Jeff Smith in service - both great guys. More

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Great service from everyone. They were very informative, knowledgeable, and friendly. I would recommend them to anyone. They were very informative, knowledgeable, and friendly. I would recommend them to anyone. More

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John Butler will treat you like a family member. Really easy to talk to. Best Sales man I have ever encountered. Thank you John for always taking care of my family!!! easy to talk to. Best Sales man I have ever encountered. Thank you John for always taking care of my family!!! More

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