Amazing service, people are there to help with whatever
you need, car comes back looking better than it did going in. Love Mark Christopher.
you need, car comes back looking better than it did going in. Love Mark Christopher.
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by KELZBENZ
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Rigo
Very good and on time as expected.
Very pleased to bring our car here. Great customer service.
Very pleased to bring our car here. Great customer service.
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by JFISLAS
Verified Customer
Verified Customer
Service Price Transparency
My truck was in the service dept for 6 days.
No one called with updates. When I called for updates, it went to voicemail. I left messages to be called with updates, but no one ever called me bac
No one called with updates. When I called for updates, it went to voicemail. I left messages to be called with updates, but no one ever called me back.Terrible communication.
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by kirbysix
Verified Customer
Verified Customer
Service Price Transparency
Nov 21, 2024 -
Mark Christopher Auto Center responded
Thank you for sharing your experience with us. We understand how important communication is, especially when your truck is in service. Your feedback is valuable, and we appreciate you bringing this to our attention. I will work to address this internally so we may improve our service and provide a better experience going forward. Thank you again for your feedback.
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
Service department was great.
Jackie was very helpful always maintaining me well informed of my repairs and vehicle status.
Jackie was very helpful always maintaining me well informed of my repairs and vehicle status.
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by CAZADOR26
Verified Customer
Verified Customer
Service Price Transparency
Nov 21, 2024 -
Mark Christopher Auto Center responded
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our service department at Mark Christopher Auto Center. It's fantastic to know that Jackie kept you well-informed throughout your repairs. We appreciate your kind words and look forward to serving you again in the future!
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
Julie always takes good care of me and my vehicles when I
come in. This last visit was for an oil change and checking the transmission. The techs were very fast in diagnosing the vehicle and getting back to
come in. This last visit was for an oil change and checking the transmission. The techs were very fast in diagnosing the vehicle and getting back to me with the options that I needed for my car. I am pleased with the service and friendly manor in which I have been given this and previous visits to the dealership.
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by kkelly11
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Julie Escabar
Nov 21, 2024 -
Mark Christopher Auto Center responded
Thank you, Kelly, for your kind words and for trusting Mark Christopher Auto Center with your vehicle's care. We're thrilled to hear that our team provided you with fast and friendly service during your recent oil change and transmission check. Your satisfaction is our priority, and we look forward to seeing you again for your future automotive needs!
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
We have been struggling to get a specific product for our
vehicle, and it has now been over three months. Each time we follow up and escalate the situation, there has been no resolution. There has been no fo
vehicle, and it has now been over three months. Each time we follow up and escalate the situation, there has been no resolution. There has been no follow-up from service or management. Extremely disappointed in GM and this dealership altogether.
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by NotHappy10
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Julie lack of follow through and communication
Nov 20, 2024 -
Mark Christopher Auto Center responded
Thank you for sharing your experience with us. I understand the frustration of waiting for a specific product for your vehicle and not receiving the follow-up you expect. Your feedback is valuable, and I encourage you to contact me directly so I can assist you further. We will work to improve our communication and hope to be able to resolve this issue for you soon.
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
The service department worked their magic.
They took the car in and had it back to me the the next day. Jeff Rizzi and Chelsea Jose explained what needed to be done, let me know they would get
They took the car in and had it back to me the the next day. Jeff Rizzi and Chelsea Jose explained what needed to be done, let me know they would get back to me as soon as they found the problem, they called the next morning letting me know what the issue was and that the car was ready to be picked up.....Thank you!
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by JOE@SJDINC.COM
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Chelsea Jose
Nov 20, 2024 -
Mark Christopher Auto Center responded
Thank you for your kind words! I am thrilled to hear that our service team was able to quickly diagnose and resolve the issue with your vehicle. At Mark Christopher Auto Center, we strive to provide prompt and effective service. I appreciate your feedback and look forward to assisting you next time!
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
Not happy with professionalism just a fast minded place
to sell and move on. They say anything to please you to sign.
to sell and move on. They say anything to please you to sign.
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by R81DERS
Verified Customer
Verified Customer
Nov 19, 2024 -
Mark Christopher Auto Center responded
Thank you for sharing your experience with us. I understand your concerns about professionalism at Mark Christopher Auto Center. Your feedback is valuable, and I strive to improve our services continuously. If you would like to discuss your experience further, please feel free to reach out to me directly. I appreciate your input and hope to have the opportunity to assist you better in the future.
Lloyd Beardsley General Manager lbeardsley@markchristopher.com
Very satisfied very friendly and nice it took less time
to do evry thing they needed to do
to do evry thing they needed to do
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by ale.electric66
Verified Customer
Verified Customer
Service Price Transparency
Nov 19, 2024 -
Mark Christopher Auto Center responded
Thank you for your positive feedback! We at Mark Christopher Auto Center are thrilled to hear that you were very satisfied with our service and found our team friendly and efficient. We strive to provide the best experience possible for our customers. We look forward to seeing you again next time!
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
Great customer service in service.
Told med what needed to be done with my vehicle and had it done runs great.
Told med what needed to be done with my vehicle and had it done runs great.
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by YOLLY2010
Verified Customer
Verified Customer
Service Price Transparency
Nov 19, 2024 -
Mark Christopher Auto Center responded
Thank you for your wonderful review! We're thrilled to hear that you experienced great customer service at Mark Christopher Auto Center and that your vehicle is running great. We appreciate your feedback and look forward to assisting you again in the future!
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
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