Tony Lopez
Tony Lopez at Mark Christopher Auto Center

Tony Lopez

Service Advisor

Mark Christopher Auto Center

2131 E Convention Center Way
Ontario, CA 91764

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4.5
50 Reviews
4.5

50 Reviews

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50 Reviews of Tony Lopez

May 23, 2026

Dealership Rating
Employee Rating

Walked in. Was not greeted. Waiting for the service advisor I was told I had an appointment with. He decided to call someone about their extended warranty rathe More

by M.SAAV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 24, 2026

Mark Christopher Auto Center responded

Thank you for sharing your experience. I understand your concerns regarding the check-in process, the communication during your service visit, and the review of your vehicle inspection at Mark Christopher Auto Center. I also appreciate your positive comments regarding the porter who assisted you during pickup. Our goal is to provide attentive service, clear communication, and a welcoming experience from arrival through vehicle pickup. Please reach out to me directly so I can review your visit and better understand the details. We are committed to improving communication, attentiveness, and service follow-through throughout the customer experience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 20, 2026

Dealership Rating
Employee Rating

Great customer service at Mark Christopher. Juan was very helpful and answered all my questions and concerns. More

by citadel13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Rizzi, Juan Fletes

May 20, 2026

Mark Christopher Auto Center responded

Thank you for your wonderful review! I’m thrilled to hear that you received great customer service at Mark Christopher Auto Center and that Juan was able to assist you with your questions and concerns. I appreciate your feedback, and we look forward to seeing you again for any future needs! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

May 17, 2026

Dealership Rating
Employee Rating

Very disappointed in the service I received. My truck stayed at the dealer for a week and I did not receive a resolution. It’s been a month now and have not heard back. It’s disappointing that I More

by BBBNUNEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 18, 2026

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. I understand your disappointment regarding the service related to your truck, and I appreciate your feedback. At Mark Christopher Auto Center, we strive to provide consistent customer care, and your concerns are important to me. I encourage you to reach out to me directly so we can discuss your situation further. Thank you again for your input, and we hope to improve your experience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 14, 2026

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Employee Rating

As mentioned, I have previously gone to the Riverside dealership and absolutely do not recommend that dealership to anyone. Your dealership has never let me down. More

by FRANMORAN9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 14, 2026

Mark Christopher Auto Center responded

Thank you for your kind words, Fran! I truly appreciate your loyalty to Mark Christopher Auto Center and am thrilled to hear that we have consistently met your expectations. If you ever need assistance or have any questions, please don't hesitate to reach out. Our team looks forward to seeing you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 08, 2026

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Employee Rating

Mark Christopher is the best dealer they always are friendly and communicative thank you for the help. More

by EDDIEBRADY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2026

Mark Christopher Auto Center responded

Thank you for the fantastic review, Eddie! I'm thrilled to hear that you had a great experience at Mark Christopher Auto Center. Our team prides itself on being friendly and communicative, and I truly appreciate your kind words. We look forward to assisting you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 26, 2026

Dealership Rating
Employee Rating

the Best! Super kind and attention to detail and overall pleasant experience for having to take car in for service. More

by SHEILA30
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Heath , Danielle in rentals

Apr 26, 2026

Mark Christopher Auto Center responded

Thank you so much for your wonderful review, Sheila! I’m thrilled to hear that you had a pleasant experience at Mark Christopher Auto Center. We take pride in providing kind service and paying attention to detail. I appreciate your feedback, and we hope to see you again for your next service! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

April 18, 2026

Dealership Rating
Employee Rating

Excellent customer service I was amazed with the quality service we received from the sales agent Alex Sarabia More

by lrp0072000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Sarabia, Luis Morales

Apr 18, 2026

Mark Christopher Auto Center responded

Thank you for your kind words! I’m happy to hear that you had an excellent experience at Mark Christopher Auto Center, especially with Alex. We take pride in providing quality service and appreciate your feedback. We look forward to serving you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

April 03, 2026

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Employee Rating

They been fairly ok the 1st time they didn't check my brakes for squealing no because they didn't say they checked maybe I ask again when they repair my on star system next visit More

by Dwight Edwards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 04, 2026

Mark Christopher Auto Center responded

Thank you for your feedback, Dwight. I appreciate you sharing your experience with us. It’s important to us that all services are communicated clearly, and I understand your concerns regarding the brake check. I encourage you to reach out to us during your next visit for any questions or requests, including the OnStar system repair. We look forward to serving you again at Mark Christopher Auto Center! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 21, 2026

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Employee Rating

Issue hasn’t been resolve and I was told that my phone is the issue, so not sure what are they talking about. More

by nadales2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 22, 2026

Mark Christopher Auto Center responded

Thank you for your feedback. I understand your concerns regarding the unresolved issue and the explanation provided about your phone. I encourage you to reach out to me directly at Mark Christopher Auto Center so I can better assist you. Your satisfaction is important to me, and I appreciate your input. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 05, 2026

Dealership Rating
Employee Rating

Service department was great got me in and out real quick. they had all the parts in stock so the job was completed real quick More

by RLOPEZ24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2026

Mark Christopher Auto Center responded

Thank you for your positive feedback! I'm thrilled to hear that our service department at Mark Christopher Auto Center was able to get you in and out quickly, and that we had all the parts you needed in stock. I appreciate your support, and we look forward to assisting you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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