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Jeff Rizzi
Jeff Rizzi
Service Director
Mark Christopher Auto Center
2131 E Convention Center Way
Ontario, CA 91764
2,007 Reviews
2,007 Reviews
Write a Review2007 Reviews of Jeff Rizzi
November 20, 2024
My truck was in the service dept for 6 days. No one called with updates. When I called for updates, it went to voicemail. I left messages to be called with updates, but no one ever called me bac No one called with updates. When I called for updates, it went to voicemail. I left messages to be called with updates, but no one ever called me back.Terrible communication. More
by kirbysix
Verified Customer
November 20, 2024
Julie always takes good care of me and my vehicles when I come in. This last visit was for an oil change and checking the transmission. The techs were very fast in diagnosing the vehicle and getting back to come in. This last visit was for an oil change and checking the transmission. The techs were very fast in diagnosing the vehicle and getting back to me with the options that I needed for my car. I am pleased with the service and friendly manor in which I have been given this and previous visits to the dealership. More
by kkelly11
Other Employees Tagged: Julie Escabar
November 19, 2024
We have been struggling to get a specific product for our vehicle, and it has now been over three months. Each time we follow up and escalate the situation, there has been no resolution. There has been no fo vehicle, and it has now been over three months. Each time we follow up and escalate the situation, there has been no resolution. There has been no follow-up from service or management. Extremely disappointed in GM and this dealership altogether. More
by NotHappy10
Other Employees Tagged: Julie lack of follow through and communication
November 18, 2024
The service department worked their magic. They took the car in and had it back to me the the next day. Jeff Rizzi and Chelsea Jose explained what needed to be done, let me know they would get They took the car in and had it back to me the the next day. Jeff Rizzi and Chelsea Jose explained what needed to be done, let me know they would get back to me as soon as they found the problem, they called the next morning letting me know what the issue was and that the car was ready to be picked up.....Thank you! More
by JOE@SJDINC.COM
Other Employees Tagged: Chelsea Jose
November 17, 2024
Not happy with professionalism just a fast minded place to sell and move on. They say anything to please you to sign. to sell and move on. They say anything to please you to sign. More
by R81DERS
Other Employees Tagged: Greg Hess, Sam Fakhouri
November 16, 2024
Javier Juarez was the service advisor. Very professional and attentive. I waited for the vehicle and even added on a service item after the fact. The wait time was pretty quick and shorter Very professional and attentive. I waited for the vehicle and even added on a service item after the fact. The wait time was pretty quick and shorter than what I had expected. I just wish they had offered a complimentary car wash. More
by keengs33
Other Employees Tagged: Javier Juarez
November 15, 2024
I spent well over $100K on a vehicle. It has just over 2500 miles. It has been to the shop twice. I asked for a loaner both times and did not receive it. I was not notified in advance tha It has just over 2500 miles. It has been to the shop twice. I asked for a loaner both times and did not receive it. I was not notified in advance that a loaner would not be provided. Will Mark Christopher reimburse me for the Uber costs I will incur? More
by btrev
Other Employees Tagged: Greg Hess, Sam Fakhouri, Jerry Pena
