Jeff Huvaere

I've used this dealer in the past for company/personal auto service and when looking for cars in the past and has always been great. Al and Nick were absolutely great right off the rip. My son and I came auto service and when looking for cars in the past and has always been great. Al and Nick were absolutely great right off the rip. My son and I came in on a Thursday evening and looked at an Explorer that was exactly what we had been looking for. Al showed us what we had seen online and luckily was still available. Little bummed that the gas tank was barely filled and only had 5 miles left to the tank, so the test drive was short, but I drive a 14 Explorer, and we have test driven a few others already and the ride was exactly what we expected it to feel like. Told Al about a nightmare we had at another dealership the week prior, and he was stunned they did what they did to us. Al was super chill, straight forward and above all was patient as we had already been working with Genisys directly for financing. He said he'd have the vehicle ready in a few days since it had to be inspected still, and some recalls to be repaired while we wrap up things up at our local branch. Saturday came and everything was secured and in place. Al was a little busy with another customer when we arrived but no big deal, we are patient folks and the man is great. Nick jumped right in and began going over all the paperwork with us, helping transfer a plate and all that jazz. Super friendly guy had a few laughs, small talk and pleasant to work with. Smooth, quick and painless besides all that money spent lol. Vehicle was clean and I was also glad to see that the vehicle was at least filled up to half a tank as well and not leave us in the dust so that was a plus and put our transfer plate on instead of us doing like other places have in the past. Thanks Al and Nick! Appreciate you guys both. My only actual complaint is more towards inspection/ service of vehicle and that would be is that we are now 3 days into our purchase and the engine light started flashing, not long enough to read a code. Engine shutters when accelerating around 40ish mph, from my son's description sounds like a misfire/need plugs and packs. My son called Al and he was kind enough to confirm what maintenance was done, fluids, oil etc. prior to us leaving with the vehicle but confirmed plugs and packs were not done. Al unfortunately couldn't help which I understand used cars are never 100% perfect and they are sold As Is but this is high mileage vehicle with a Carfax/ record that does not show that it has ever been completed so I was kind of surprised by that. I understand too that not all maintenance is visible to the dealership or Carfax. but I question if it has it ever been completed by the factory Maintenace schedule? Maybe it was overlooked by accident? or maybe it's not part of routine certain mileage maintenance? I'm not sure but I just spent about 10k and now have to spend more to possibly replace those, if and I say if because no code has been thrown yet, that that is the actual problem and not something more significant. Little frustrating and except for that 1 thing the overall experience with the dealership and with Al and Nick was great and I'm certain I'll still use this place. Dealership service should possibly re-evaluate inspections and service of a car for sale, especially with what could actually be shown and seen as possible an incomplete or never done service/maintenance record between 105k miles and the current 144k miles. Overall we still love our purchase but now we are chasing a problem that we are unsure of what it may be. More

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Not willing to help with a simple issue that was found with the vehicle just days after purchased. Then proceeded to stop responding to emails and messages. with the vehicle just days after purchased. Then proceeded to stop responding to emails and messages. More

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Dishonest, unprofessional, unethical salesman. I would not recommend buying from this dealership. They sell vehicles with issues and do not respond to messages. They have also attached a service c I would not recommend buying from this dealership. They sell vehicles with issues and do not respond to messages. They have also attached a service contract that was not explained to me nor told the amount of the service contract. More

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Sold me a car that overheated at some point before I drove. Blew a head gasket less than year having it and let me take it home with a bad wheel barring that was messed up before they sold the car to me drove. Blew a head gasket less than year having it and let me take it home with a bad wheel barring that was messed up before they sold the car to me. I would not recommend this dealership to anyone. Sold me a car that has nothing but issues and don't seem to car to take care of the customer or help out even though they sold a car to me with multiple problems. I wish I would of never went to the dealership not a very good place to purchase a vehicle More

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Jeff was the only one who called me back with answers and I got no printouts on the work that was done I got no printouts on the work that was done More

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I purchased a used vehicle from this dealership on August 12th 2023. I also purchased an extended warranty with the vehicle. after some consideration, I opted to cancel the extended warranty. I initiated and 12th 2023. I also purchased an extended warranty with the vehicle. after some consideration, I opted to cancel the extended warranty. I initiated and completed the cancellation via the dealership on August 24th 2023. I was told it would take 6 to 8 weeks to process the refund for the warranty. It is now November 14th 2023 and the refund still has not shown up in my account. I have been in contact with the Finance Manager I worked with for the sale since the original 8 week deadline was up. I have been assured they are doing all they can to make it right but that does not change the fact that I have not received my refund after nearly 3 months has gone by since asking for it. If you are buying a vehicle from these people, I would highly recommend that you DO NOT finance through them. I will not go as far as saying they are "crooks" but separating you from your money is definitely their top priority. More

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Buyer beware: Vehicles have a mandatory $1000 upcharge for perma-plate, that was never mentioned or explained. for perma-plate, that was never mentioned or explained. More

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Steve and Jeff were great to work with. Quick and easy closing, both cars were immaculate and ready for us. Quick and easy closing, both cars were immaculate and ready for us. More

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I recently bought a 2016 F150 from Suburban Ford of Waterford. I love the truck. I am not so happy with the sales staff. I worked with Pam to negotiate a price of $14,800 + fees. I then was working wit Waterford. I love the truck. I am not so happy with the sales staff. I worked with Pam to negotiate a price of $14,800 + fees. I then was working with Ryan on the purchase. I contaccted Ryan and he said everything is set up and ready, just come pick up the truck. I drove 4 hours to purchase the truck. When I signed the paperwork (through the tablet) Michael the finance guy went through the paperwork so fast, I barely had time to look at it. Although he did have time to show me all of the extended warrenty oprions. As it turns out, there must be a method to that type of sales because when i got home, my sales price on a $14,800 +fees was over $18,000. I did contact Ryan and he forwarded me to Michael who did not return my contact, so I contacted Zach the sales manager and again no contact. So my advice is to make sure you read all of the fiqures and get the deal you were promised. I realize I should have paid more attention but i thought they were trustworthy, again, I do love the truck but I will not be visiting Suburban Ford of Waterford again. I have talked with the general manager and he is looking into my situation. More

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To Whom it may concern: I wanted to mention to your staff at Suburban Ford that they went above and beyond their normal routine, and to Let them get some recognition for what they did to a very unu staff at Suburban Ford that they went above and beyond their normal routine, and to Let them get some recognition for what they did to a very unusual event that happened yesterday. Let me tell you in a short story. I was driving my youngest to summer school in the AM, and we felt that we hit a bird in the road, as we saw feathers flying. After a half day of school, I went to pick up my youngest, and in the parking lot, a few people noticed something still in the grill of the Ford Explorer. We looked, and noticed a baby Morning Dove still alive and was trying to get out but to no avail. I thought of just trying to see if Suburban can do anything to help. After driving in the service area, the employees (Pictured attached) came to see and couldn't believe their eyes. They asked a few people and we had about a dozen people looking at the situation. One of the mechanics named Ron, came over and tried for about 5 minutes, and was able to free the dove from the lower grill, and it took off flying despite it being hurt, and my family was so relieved. I know this had a moment in there busy day, and Iam so glad it broke up their routine of servicing the cars and trucks. If you can just acknowledge to them the wonderful staff you have, especially Ron for going above and beyond his job. Respect with Gratitude Michael Nolan, Michaeln22000@yahoo.com 248-830-1450 Preview Ford service dept. .jpg 12.9kB More

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