Jeff Brewer

Rojo was extremely helpful and knowledgeable about my new Sorento. We worked out all of the details before I ever drove to St Augustine. Sorento. We worked out all of the details before I ever drove to St Augustine. More

by KARENBPVB Verified Customer Verified Customer

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We enjoyed working with Jeff and Stephanie to get our new Telluride. They made the process easy and convenient! Telluride. They made the process easy and convenient! More

by danielanthony1 Verified Customer Verified Customer

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Service is good but prices are crazy high. Can't maintain a care that way. I have had to do it myself Can't maintain a care that way. I have had to do it myself More

by DAVIDKAUSCH Verified Customer Verified Customer

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I was ripped off by this dealership. I was overcharged fees and a warranty that didn't cover anything. I left the dealership on Sunday with the car, and Tuesday night, the car wouldn't s I was overcharged fees and a warranty that didn't cover anything. I left the dealership on Sunday with the car, and Tuesday night, the car wouldn't start. I just purchased on 2/21 and have already spent additional 2,000 to get the car up and running. The car was sold as is, but when I reached out for help to see if I could bring it back to the dealership service department to look at the car, they didn't offer me any help at all. Basically, you bought the car as is, and we aren't doing anything to help you. So sorry for your luck! I believe I was taken advantage of because I was a single female and they got me for anything and everything they could and basically completely screwed me. Do not buy from this dealership. I would rate 0 stars! Horrible experience ever! More

by shawnastewart911 Verified Customer Verified Customer

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Richard Brannan in sales restored my faith in car salesmen. He was the absolute Best!! salesmen. He was the absolute Best!! More

by ANN M Verified Customer Verified Customer

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My third Kia car. Love the service. All questions answered. Hassle free. Thank you everyone Love the service. All questions answered. Hassle free. Thank you everyone More

by REDBELLES3 Verified Customer Verified Customer

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Loved working with family kia. Our salesman was Steve, not Jeff Brewer. Steve was very easy to work with. Our salesman was Steve, not Jeff Brewer. Steve was very easy to work with. More

by nstan0317 Verified Customer Verified Customer

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i recently purchased a vehicle from this dealership, but unfortunately my experience with the salesperson, Tony, was extremely disappointing. From the beginning, Tony seemed visibly annoyed that I was aski unfortunately my experience with the salesperson, Tony, was extremely disappointing. From the beginning, Tony seemed visibly annoyed that I was asking questions about the vehicle. As a customer making a major financial decision, asking questions should be expected -- but instead of being helpful, he came across as impatient and uninterested in assisting me. I requested copies of the safety inspection, multi-point inspection, and service intake inspection multiple times. No one in the department provided them. Instead, Tony told her to "just look at the Carfax" and handed me a piece of paper showing only that an oil change had been done, which did not address my concerns. As of now, we are still requesting copies of these inspection reports and have yet to receive them. The sales department itself was cramped inside a small portable office with several people present. When Tony asked for my Social Security number, I said she was uncomfortable saying it out loud in front of everyone and politely asked if I could type it in instead. He responded by slamming the keyboard down in front of me as if my request was an inconvenience. That behavior was completely unprofessional. i continued asking reasonable questions about the vehicle, but Tony still seemed unfriendly and disengaged, almost as if he didn't want to sell the car to me. At one point, he presented a document titled "We Owe / You Owe" that was blank and asked me to sign it. I understandably said I would prefer to wait until it was filled out before signing. No one should ever be expected to sign a blank document. Despite my hesitation, I felt pressured to sign it, and Tony made faces toward another salesperson while doing so. The entire situation felt uncomfortable and unprofessional. Although I ultimately purchased the vehicle, the experience left a bad impression. I want to clarify that this issue is not about "feeling unhappy" after the purchase -- it is about the way the transaction was handled and the lack of professionalism shown during the process. At no point were we provided copies of the safety inspection, multi-point inspection, or service intake inspection reports, despite requesting them multiple times. Being told to "just look at the Carfax" and being handed a document showing only an oil change does not substitute for the actual inspection documentation we requested. We are still waiting to receive those records. Additionally, the concern was never about repairs being completed. It was about transparency and professionalism. Slamming a keyboard when a customer asks to protect her Social Security number, presenting a blank "We Owe / You Owe" form for signature, and making visible gestures to other staff during the process are not behaviors that reflect a customer-focused environment. Saying "you should not have purchased the vehicle" overlooks the pressure and discomfort created during the transaction. Customers should not have to choose between walking away from a vehicle they want and tolerating unprofessional treatment. We are simply asking for accountability and the inspection documentation that was requested. We hope management will take this feedback seriously so that future customers do not have a similar experience. This is all they had to provide us & with getting frustrated. mind you 5 years ago they would provide the documentation of the inspection no problem, no they REFUSE. Sound shady. Family Kia of St. Augustine (Owner) 4 hours ago I am sorry you feel this way about your experience here; and we certainly do not want our customers to feel this way. However, we did provide all the repairs on the vehicle as you requested. If you were not happy with what we provided, you should not have purchased the vehicle. Again, we apologize that you were not happy with your experience. More

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It was a great experience and I would definitely recommend it to all my friends. recommend it to all my friends. More

by billyharrell81 Verified Customer Verified Customer

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Mike was great to work with, really cool guy. Highly recommend him. The Dealer even delivered my new SUV to my house. Highly recommend him. The Dealer even delivered my new SUV to my house. More

by joshrandolph15 Verified Customer Verified Customer

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