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Jeanine Malone
Jeanine Malone at Spitzer Acura

Jeanine Malone

Service Advisor

Spitzer Acura

3617 Washington Rd
McMurray, PA 15317

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4.3
27 Reviews
4.3

27 Reviews

Write a Review

27 Reviews of Jeanine Malone

March 02, 2026

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Employee Rating

Great service department and sales staff. Clean waiting area and restroom. Overall good experience thanks More

by ROBERTKURTH14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Layne Ciminel, Keith Knowlson, Albert Malone, Samantha Baker

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Mar 02, 2026

Spitzer Acura responded

We’re delighted our team provided great service and that you found the waiting area and restroom clean. Thank you for trusting us with your Acura MDX maintenance. We look forward to helping you again soon.

February 17, 2026

Dealership Rating
Employee Rating

Very good service They handled my service quickly and professionally. That is it for now. More

by Bpblues1
Recommend Dealer
Yes

Other Employees Tagged: Jeanine Malone

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Feb 17, 2026

Spitzer Acura responded

Thank you for sharing your positive remarks about the quick and professional service on your Acura TLX. Jeanine and our service team are pleased to hear everything went smoothly. Please let us know if we can assist you again in the future.

February 09, 2026

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Employee Rating

Arranging a time for service took a ridiculous amount of time. Dropping off my vehicle for service took infinitely longer than I ever would have expected. Pick up and actual service was good but, overall, v More

by michael.i.chamberlain
Recommend Dealer
No

Other Employees Tagged: Jeanine Malone

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Feb 09, 2026

Spitzer Acura responded

Michael, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

February 01, 2026

Dealership Rating
Employee Rating

Slow customer service. Terrible communication. Only the minimal amount of service is provided, with no attention to detail. Paperwork falsified to show Multi-point inspecti More

by Achab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 02, 2026

Spitzer Acura responded

Thank you for taking the time to write this review, we're sorry to hear about your experience. We strive to give everyone excellent customer service, and it looks like we didn't do that for you. We'd love to hear more so that we can address your concerns. Please call us and ask for the service manager, Albert, so that we can hear more about your experience.

January 31, 2026

Dealership Rating
Employee Rating

I have all my service done at Spitzer Acura because they do a great job and I trust them . More

by Tanya N
Recommend Dealer
Yes

Other Employees Tagged: Jeanine Malone

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Jan 31, 2026

Spitzer Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 31, 2026

Dealership Rating
Employee Rating

I have all my service done at Spitzer Acura because they do a great job and I trust them . More

by Tanya N
Recommend Dealer
Yes

Other Employees Tagged: Jeanine Malone

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Jan 31, 2026

Spitzer Acura responded

Thank you for choosing Spitzer Acura. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 16, 2026

Dealership Rating
Employee Rating

We were very satisfied with our transmission flush. We were there for three hours but they drove us to Bob Evan’s for breakfast so I wait seemed shorter. More

by MALINDA.KRCHNAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Layne Ciminel

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Jan 16, 2026

Spitzer Acura responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 14, 2026

Dealership Rating
Employee Rating

Like the pickup service and easy scheduling Personnel are good to work with Will use Spitzer services in the future More

by perch61
Recommend Dealer
Yes

Other Employees Tagged: Jeanine Malone

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Jan 14, 2026

Spitzer Acura responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Spitzer Acura, we look forward to having you as a valued customer for many years to come!

January 13, 2026

Dealership Rating
Employee Rating

Prompt and informative as to the work requested being done and anything that needed to be addressed More

by cwwetzel61
Recommend Dealer
Yes

Other Employees Tagged: Jeanine Malone

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Jan 13, 2026

Spitzer Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 07, 2026

Dealership Rating
Employee Rating

Jacob was excellent. Without Jacob's persistence, I would have bought the Lexus. He made this sale happen. Great job Jacob More

by JRM2128
Recommend Dealer
Yes

Other Employees Tagged: Jeanine Malone

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Jan 07, 2026

Spitzer Acura responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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