Jean Pierre "JP" El Hachem | Page 5

We came in on a Sunday and Ellie greeted us outside and introduced himself. We told him I’m Interested in one of the last 2023 Outback Onyx that they had in the lot. We sat down with him and did some negot introduced himself. We told him I’m Interested in one of the last 2023 Outback Onyx that they had in the lot. We sat down with him and did some negotiating and couldn’t come to an agreed price and trade. We were ready to head out and he asked us to hold for a few minutes more. He came back with a offer we couldn’t say no to. Ellie and the sales manager Sophie really came through for us on our trade and the new car. I just want to say thank you to you both and will recommend people come to see you. Throughout the entire process they were kind and professional and made me a client, not just a customer. Thank you, Ellie and Thank you, Sophia. Our finance manager was great as well, he was kind, professional, and gave me my options and did not pressure me, thank you as well. More

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Overall great experience. Charlie Lambropoulos was great to work with as our sales consultant. We were extremely satisfied with our purchase. Charlie Lambropoulos was great to work with as our sales consultant. We were extremely satisfied with our purchase. More

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Rich from the sales team was patient, answered all of our questions, and did not perform any high leverage sales tactics so common at dealerships nowadays. He made the otherwise very stressful experience of questions, and did not perform any high leverage sales tactics so common at dealerships nowadays. He made the otherwise very stressful experience of buying a car actually enjoyable. More

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Ira Subaru staff were wonderful! I was treated with the utmost respect and courtesy, and everyone that I worked with was very clear in explaining to me, all the details of my transac I was treated with the utmost respect and courtesy, and everyone that I worked with was very clear in explaining to me, all the details of my transaction. I would highly recommend this dealership to anyone who’s in the market for a new or preowned car. I’d also like to send special recognition to the detailing team, who did a fantastic job of preparing my car for pick up! More

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If I could give zero star, I would. My husband purchased two used vehicles in September 2021. We worked with the Sales rep Leo. Everything went well with the sale. However, less than a My husband purchased two used vehicles in September 2021. We worked with the Sales rep Leo. Everything went well with the sale. However, less than a month after, there was a problem with the 2016 Honda Civic brakes. Both my husband and I called the Servicing Department. We were told by two separate employees to take the vehicle to a Honda Dealership as Ira Subaru was not equipped to take care of the Honda Civic brakes. Since my husband was moving out of state the next day, he wanted to ensure the vehicle was in proper working condition for our daugher who remained behind for college. He spent $647.41 to repair the brakes at the Honda Dealership in Lynn, MA. When we later spoke with the Sales Rep and Servicing Dept. at Ira Subaru, Danvers, MA nothing was done to reimburse us the out-of-pocket expenditure for the Honda Civic brakes repair. I emailed Rafael Ortiz who said in and email response October 13, 2021 that he would pass the information on to the General Manager. To date, we have had no email or phone response. Since this is a matter of integrity on Ira Subaru's part, we would like to be reimbursed the full amount spent to repair the Honda Civic brakes about two weeks after purchasing this vehicle. My email address and phone number remains the same. Would someone contact me regarding this matter. I wouid be happy to forward a copy of the receipt. I updated my rating from one star to three star because Jeff Lubas followed through on reimbursing the funds for the out-of-pocket expenditure. The refund check was received towards the end of October 2022. Jeff, thank you for your due diligence. More

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