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Jayson Mirabella

Overview Reviews (199) Inventory (446)

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Jayson Mirabella

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Jayson Mirabella

Assistant Service Manager

D'Arcy Hyundai

2000 Essington Rd
Joliet, IL 60435

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4.7

199 Reviews

Overview Reviews (199) Inventory (446)

Dealership Experience

12 yrs, 8 mos

Industry Experience

27 yrs, 11 mos

4.7

199 Reviews

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199 Reviews of Jayson Mirabella

July 15, 2023

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Employee Rating

Purchased a new Hyundai Santa Cruise First negative feedback- car came with free maintenance for the first 3 oil changes ~ called and requested an appointment “was told that I had to wait 3 months” S feedback- car came with free maintenance for the first 3 oil changes ~ called and requested an appointment “was told that I had to wait 3 months” So I had to take my car to a local shop where I only had to wait 1 day Second bad experience ~ the brakes for my new 2022 Santa Cruise started making loud noises and bad vibration when stopping. Car was only 6 month old. I called Darcy Hyundai in Joliet and requested an appointment to bring in for inspection because I was worried about not being to stop. Was informed that I had to wait 3 months to bring in for service. I then requested to speak to the service manager. He asked why did I want to speak to him? I told him the issue. His response was “what were you told” I said they want me to wait 3 months. He said “ you heard they, you have to wait” I said it’s a new vehicle! He said it didn’t matter. I said the vehicle wasn’t drivable, can I drop off and possibly get a loaner. He said “no loaners” So I had a new vehicle with a safety issue and Darcy wouldn’t help me! I took a loss by trading the car in with a different dealer I will never buy a vehicle again from Darcy Hyundai ~ the worst service I’ve ever had And rude treatment by management More

by Bryan

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Recommend Dealer

Other Employees Tagged: Mike Campobasso, John Wagner, John Mesich, Dominick Skirp , Service department manager and staff

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Jul 20, 2023 -

D'Arcy Hyundai responded

Bryan, we apologize for the inconvenience. We understand sometimes if a vehicle was sitting on the lot of a while, it can cause the breaks to make noise for lack movement. We try to do whatever possible to ensure we try to resolve the issue and apologize for the lack of availability in the appointments. We do advice if you have the time, to walk in specially when the issue is pressing to ensure someone can assist. Since the pandemic unfortunately we have not had the normal amount of service loaners available due to lack of inventory; we apologize for the inconvenience. If you were not treated with respect, we sincerely apologize as it is something we don't condone. We will look into the matter. Thank you for the feedback. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 409-4905

Jul 29, 2023 -

Bryan responded

Regrettably ~ the response that Darcy given is incorrect and dishonest I had about 5000 miles on my Hyundai Santa Cruze when My brakes started the vibration and loud noise. I told Darcy that my car was unsafe to drive that I had a bad brake problem with the possibility of broken/damaged parts and that I felt my car was unsafe to drive. That the car that came with a 100,0000 mile warranty and could they please check to make sure the car was safe to drive, which Hyundai Darcy refused to do! Darcy Hyundai failed me… Pandemic or not - I needed help! I was clear about the issue ~ Both the service manager and the store manager of Darcy Hyundai. stated “there’s nothing I can do” “no loaners, or time to check your vehicle. you have to wait” My fix was I took the Hyundai to a different trustworthy car dealer “Dralle Watseka” I traded the vehicle for a different vehicle, I will never purchase a vehicle from Darcy again! The Darcy experience was a great financial loss to me

July 02, 2023

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Everyone there is so friendly. I took my car in for an oil change and was in and out in a reasonable amount of time. The pop and chips was a nice added bonus while waiting for my c I took my car in for an oil change and was in and out in a reasonable amount of time. The pop and chips was a nice added bonus while waiting for my car to be done. Also happy that they washed my car too. Over the years I’ve bought two cars from Darcy and will continue to recommend them to family and friends. More

by meldee4

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jimmy Kociuba, John Wagner, John Mesich, Frank Guerra, Dominick Skirp , Austin

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Aug 03, 2023 -

D'Arcy Hyundai responded

We are glad that everything went as well as expected while giving us the opportunity of taking care of your vehicle needs. We appreciate your feedback. Thank you for using our service department, if you should need anything else; do not hesitate to let us know. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

May 28, 2023

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Employee Rating

Excellent service for years at this dealership. Purchase Sonata in 2010. Now purchased Tucson in 2022. I wouldn’t consider any other dealer for service. Purchase Sonata in 2010. Now purchased Tucson in 2022. I wouldn’t consider any other dealer for service. More

by betsyb1132

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Wagner, Dominick Skirp

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Jun 23, 2023 -

D'Arcy Hyundai responded

May 18, 2023

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Employee Rating

Always customer friendly service. They explain additional service suggestions and provide pricing. The work is done in a timely manner. Always provide coffee, drinks and snacks for They explain additional service suggestions and provide pricing. The work is done in a timely manner. Always provide coffee, drinks and snacks for customers convenience. More

by Ruthie66

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 23, 2023 -

D'Arcy Hyundai responded

April 02, 2023

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Employee Rating

Unfortunately we were not provided a loaner and it took quite awhile for a taillight change. quite awhile for a taillight change. More

by melou

Recommend Dealer

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Apr 03, 2023 -

D'Arcy Hyundai responded

Thank you for using our service department. We do apologize for the long wait you may have had experience while getting your vehicle serviced. We do strive to ensure your visit is a quick and efficient one however sometimes the wait can be a bit longer, depending on the day and staff, the mechanical issue at hand not just on your vehicle but on appointments that may have had been prior to your visit. Unfortunately, loaners tend to be maxed out with customers who are waiting on new engines. We apologize for not being able to accommodate your request. We thank you for your business and your feedback as we always strive to stay on our toes, we hope with our new location, we can have more of an "in/out" service visit. Thank you once again. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 409-4905

February 27, 2023

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The maintenance team at D'Arcy Hyundai is always fast, efficient, and take excellent care of my car!! efficient, and take excellent care of my car!! More

by pcubs51

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Justin Jeziorczak

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Mar 01, 2023 -

D'Arcy Hyundai responded

Thank you for taking the time to share your D'Arcy Hyundai experience with our online community. We are glad to hear you had a wonderful service visit while allowing us to work on your vehicle. If there is anything more that we can do for you, please let us know. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 725-5200

February 17, 2023

Dealership Rating

Employee Rating

With help from John Wagner, I was able to get my car in for a recall before the end of February. Jayson (service) was even able to move my appointment time up a few hours to accommodate a change in my sch for a recall before the end of February. Jayson (service) was even able to move my appointment time up a few hours to accommodate a change in my schedule. Service was done within the estimated time. Thanks guys! More

by roysterret0801

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Wagner

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Feb 27, 2023 -

D'Arcy Hyundai responded

Thank you for taking the time to share your D'Arcy difference with our online community. We are always happy to help and ensure that your visit is not only quick and efficient but also pleasant. We are happy to hear our team was able to accommodate you. If there is anything more that we can do to better assist you, please let us know. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 725-5200

February 12, 2023

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Employee Rating

Very courteous employees. They did a thorough job and explained everything.Did not have a long wait. They did a thorough job and explained everything.Did not have a long wait. More

by Cathyr

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dominick Skirp

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Feb 16, 2023 -

D'Arcy Hyundai responded

Thank you for taking the time to share your vehicle shopping experience with our online community. We appreciate you using our service department and allowing us the pleasure of helping you maintain your vehicle up to date. Thank you for your business. If there is anything more that we can do, please don't hesitate to inform us. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 725-5200

January 27, 2023

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Employee Rating

We were very satisfied. All the people we dealt with were friendly. The waiting room was comfortable and clean. All the people we dealt with were friendly. The waiting room was comfortable and clean. More

by bjchan53

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Mesich

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Jan 28, 2023 -

D'Arcy Hyundai responded

Thank you so much for taking the time to share your D'Arcy Hyundai experience. We can't thank you enough for your feedback and business. We are glad everything went as well as expected while you were here. Should you need anything else or have any questions, please don't hesitate to let us know. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 725-5200

January 25, 2023

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Employee Rating

just takes too long to schedule a service the work was fine the waiting room was clean. fine the waiting room was clean. More

by mech555

Service Price Transparency

Workmanship

Service Time

Recommend Dealer

Yes

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Jan 28, 2023 -

D'Arcy Hyundai responded

Thank you so much for taking the time to share your D'Arcy Hyundai experience. We can't thank you enough for your feedback and business. We do apologize for the wait as it can vary, depending on how busy it is; please note we do try to be as fast yet efficient as possible specially when it comes to dealing with vehicle parts/work. We thank you for allowing us to work on your vehicle needs. Should you need anything else or have any questions, please don't hesitate to let us know. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 725-5200

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