Jay Rim

Both Jay and Jeff were incredible help with my choice! I plan to stay with Toyota for a long time thanks to their help! I plan to stay with Toyota for a long time thanks to their help! More

by maurellano9 Verified Customer Verified Customer

Report | Print

I got wonderful car shopping memory with manager Jay Rim. Thank you all the time Thank you all the time More

by AUTOSHIM79 Verified Customer Verified Customer

Report | Print

Jay Rim Manager . He is one of the best manager. Wonderful car buying experience. Thank you He is one of the best manager. Wonderful car buying experience. Thank you More

by AUTOSHIM79 Verified Customer Verified Customer

Report | Print

Usually personal is very polite and professional. My husband took the car in and he felt the service personnel needs better interpersonal skills. The service staff gave him the incorrect receipt and My husband took the car in and he felt the service personnel needs better interpersonal skills. The service staff gave him the incorrect receipt and didn’t apologize. Maybe he was distracted. Overall your dealer ship has always been a great experience. Thank you’ More

by CALSTON813 Verified Customer Verified Customer

Report | Print

THE BEST! !! - Two decades as a brand loyal owner of strictly Hondas, it was time to make the transition over to the Toyota family for quality and reliability. !! - Two decades as a brand loyal owner of strictly Hondas, it was time to make the transition over to the Toyota family for quality and reliability. The dreaded car buying process can be daunting and frustrating, and after wasting my time with multiple (local dealerships), I finally struck gold and happened upon the absolute most customer-centric, dedicated, professional internet sales manager named Jay Rim at Toyota of Hackensack NJ. Jay built a solid trustworthy rapport with me by listening to my requirements, working to reach a mutually beneficial deal and simplifying the car buying process whilst eliminating the stress and anxiety that I was facing at every other dealership. Jay Rim worked tirelessly to ensure that I was a happy customer and as a result, he has earned my business and brand loyalty with Toyota. I HIGHLY RECOMMEND THIS DEALERSHIP and suggest that you request to work with Jay Rim, so much so that this was essentially an out of state transaction because I refused to spend my hard earned money with a lesser dealership nor desire to work with a salesperson that only cares about their end of the deal. Thank you Jay Rim and thank you Toyota of Hackensack!!! - Michael Feldman More

by totalnoobfishing Verified Customer Verified Customer

Report | Print

I purchased a "Certified Pre-Owned" 2023 Toyota 4Runner Sr5 from this location. When I purchased it, they never cleaned it from when they initially received it, forcing me to spend over an hour cleaning dr Sr5 from this location. When I purchased it, they never cleaned it from when they initially received it, forcing me to spend over an hour cleaning dried food and sand out of the inside of my brand new car. They also hammered me aggressively on my trade-in value only to turn around and sell it for a $7K profit the very next day. The icing on the cake is that 1 week after purchasing my car, I had to bring it into another dealership when I was out of town to find that the front tires were completely out of alignment. When I contacted Hackensack to ask them to cover the $300 in service charges, after dodging me for over a month, they finally refused to do so claiming that it wasn't covered by warranty and isn't their responsibility - "Certified Pre-Owned" must mean something different in Hackensack. Terrible customer service and questionable actions in general More

Report | Print

Consistent. Organized. Fort coming.The waiting area has the energy and respect that is unique. Organized. Fort coming.The waiting area has the energy and respect that is unique. More

by DONALD.NIMPHIUS Verified Customer Verified Customer

Report | Print

Salesman were friendly and helpful, I had some many questions and they answered them all. Good price on the RAV4, made this car purchase stress free. Thank you. questions and they answered them all. Good price on the RAV4, made this car purchase stress free. Thank you. More

by bear44cat Verified Customer Verified Customer

Report | Print

If you’re in the market for a new vehicle, I highly recommend Jeff and Abby at Toyota Hackensack. Their professionalism, attention to detail, and genuine care for customers set them apart. Thank you fo recommend Jeff and Abby at Toyota Hackensack. Their professionalism, attention to detail, and genuine care for customers set them apart. Thank you for making my car-buying experience memorable! More

by shrimpbuyer Verified Customer Verified Customer

Report | Print

Everyone was extremely helpful and personable. Jay handled all of my questions exceptionally well and always showed professionalism. I felt comfortable during the entire process, and I’m ecstatic Jay handled all of my questions exceptionally well and always showed professionalism. I felt comfortable during the entire process, and I’m ecstatic with the new car. More

Report | Print