Jay Cunnigham

Great deal. Nice salesman. Good manager. Got all the features I wanted in a 2025 Kia Seltos. Nice salesman. Good manager. Got all the features I wanted in a 2025 Kia Seltos. More

by DEBBIDIAMONDS Verified Customer Verified Customer

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Took two months to fix my car seat with no feed back and no ride, car looks like it was gone through and very dirty. Service very poor, wished I had nerve leased a vehicle here. I will be going to BBB! no ride, car looks like it was gone through and very dirty. Service very poor, wished I had nerve leased a vehicle here. I will be going to BBB! More

by sinbad456 Verified Customer Verified Customer

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Did a great job on my car. Thank you very much, will definitely return for my next services. Thank you very much, will definitely return for my next services. More

by cwonav Verified Customer Verified Customer

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Dekwan Millerat was very helpful and made sure I was able to get my car back by the time I needed. to get my car back by the time I needed. More

by CMHINZPETER Verified Customer Verified Customer

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Truck wasn't ready for test drive after a long drive and appointment was made days prior. Attempted to "walk" after test driving after noticing the chaos of the staff and concerns regarding the used truck. appointment was made days prior. Attempted to "walk" after test driving after noticing the chaos of the staff and concerns regarding the used truck. Head salesperson asked for a few minutes and talked me into the deal by offering a 2yr bumper to bumper warranty. The next week the transmission began giving issues, the warranty for the trans issue was denied stating it was a known issue. After almost 2 mos of fighting they finally fixed the transmission. Received the truck and noticed the transmission was leaking b/c the tech didn't replace the rear seal. After almost 3 weeks they stopped returning my calls. Worst dealership I've ever worked with and plan to contact the BBB. More

by beauworsham Verified Customer Verified Customer

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Easy to get an appointment, dropped it off and had a call back within a couple hours that it was ready for pickup. Can’t get any easier than that! back within a couple hours that it was ready for pickup. Can’t get any easier than that! More

by lburgess1278 Verified Customer Verified Customer

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This is where I purchased my car in Spring 2023. Every single time I have come in for service/routine maintenance there has been a problem. Can’t find my appointment that I have a confirmation for. Every single time I have come in for service/routine maintenance there has been a problem. Can’t find my appointment that I have a confirmation for. Can’t find the part they ordered for me. Only completed half of the requested services. Rude employees. It got so bad that the General Manager Jay Cunningham reached out to me personally to apologize and gave me his cell in case I needed anything in the future. This last appointment was no exception. I got an email that I was due for a big maintenance. When I called to set up an appointment I asked if I could do it as a walk in like my other scheduled maintenance. I was told no so I set an appointment but asked to speak with a service manager so I could figure out everything that was being done and how much time it would take so I could arrange transportation. The service manager was busy so I requested a call back. Never got one. I called a few days later, again the manager was busy and again I asked for a call back. Never got one. I texted the General Manager asking for the info and to let him know I hadn’t gotten a call back twice. He said he’d taken care of it. However, I still never got a call back. When I showed up for my appointment that I had taken the day off work for I was told I wasn’t technically due for an oil change just needed a tire rotation and filter change but they’d do the oil change anyway. I was upset because those are things that don’t take as long and I could have done it another time and not taken an entire day off work for. If I had gotten the call back as I requested 3 TIMES this could have been avoided. They had me done in less than an hour. Of course I had to remind them to take the oil change charge off my bill as I get those free (because I purchased my car there). I also questioned why they had listed needing my windshield wiper blades changed since I had actually changed them myself less than 2 weeks ago. I suppose it’s because they wanted to change me over $80 for it. Did the technician even actually look at them? The receptionist got pretty defensive of that. This was the last straw. I will never purchase another Kia and I will happily drive 45 min through the tunnel to another Kia dealership so I don’t have to return here or to the other location nearby as they are owned by the same company. I did some research and found that is a local, family-owned dealership that is part of the Southern Auto Group. I wonder if they know how mismanaged this location is. More

by JENNIFER.SUSANNE17 Verified Customer Verified Customer

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Worked with Robert and Jay From Kia and they were magnificent definitely on my referral list magnificent definitely on my referral list More

by LAKEISHA.DAWSEY Verified Customer Verified Customer

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Trey'von is great, he made sure I knew everything I needed to protect my car in the future! needed to protect my car in the future! More

by LSERBIN0407 Verified Customer Verified Customer

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My car has been at your shop waiting to here from Kia on how to fix. 30 days is to long. how to fix. 30 days is to long. More

by sinbad456 Verified Customer Verified Customer

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