Charged me for a diagnostic fee but never fixed my issue!
The Apple car play still doesn’t work it keeps shutting off.
The Apple car play still doesn’t work it keeps shutting off.
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by Andrewmailey
Verified Customer
Verified Customer
Service Price Transparency
Mar 08, 2025 -
City Limits Nissan responded
We are so sorry to hear that we fell short in meeting your expectations during your recent service visit, and appreciate you bringing this to our attention. We will reach out to you shortly to see if there is anything we can do to attempt to resolve this issue with you, and hopefully turn your experience around.
Thank you,
Jason Laguna
General Manager
Jay and Johnny from Service was awesome.
Worked with me on pricing. I'm a satisfied customer for life
Worked with me on pricing. I'm a satisfied customer for life
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by SATRICHARDS
Verified Customer
Verified Customer
Service Price Transparency
Feb 28, 2025 -
City Limits Nissan responded
We are so glad to hear that the Service team took great care of you, and appreciate that you took the time out of your day to tell us about it! If you need anything at all, please don't hesitate to contact us. Thanks again and have a great weekend!
Jason Laguna
General Manager
City Limits Nissan was not able to identify why my 2023
Frontier would lose it's charge and I would have to jump start it. This has been an ongoing issue since I bought the truck in 2023. The only way I ca
Frontier would lose it's charge and I would have to jump start it. This has been an ongoing issue since I bought the truck in 2023. The only way I can see to correct this issue, is to trade me another truck, of same or near same value, to resolve this issue.
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by rgperez55
Verified Customer
Verified Customer
Service Price Transparency
Feb 24, 2025 -
City Limits Nissan responded
I am sorry that we were unable to identify an issue with your vehicle, we ran every diagnostic available to ensure there were no malfunctions and to look for an underlying cause if there were. We pride ourselves on customer satisfaction and try to go above and beyond for our guests, so we regret that you did not have a good experience with us. If there is anything we can do for you in the future, please don't hesitate to reach out.
Thank you,
Jason Laguna
General Manager
Very proffessional and friendly likeable staff .
did a good job and cared about doing service excellent job
did a good job and cared about doing service excellent job
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by CADENAJUDY
Verified Customer
Verified Customer
Service Price Transparency
Feb 03, 2025 -
City Limits Nissan responded
Thank you so much for your feedback, we appreciate it and I'm glad to hear your visit with us was excellent! We hope to provide you with many more happy miles, thanks again and have a great day!
Jason Laguna
General Manager
Kendra, is a wonderful addition to Austin family!
She was very attentive to my needs. She is a genuine good hearted woman.
She was very attentive to my needs. She is a genuine good hearted woman.
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by WENDEL.BARNES
Verified Customer
Verified Customer
Service Price Transparency
Feb 01, 2025 -
City Limits Nissan responded
I am so glad to hear that you had a great visit with us, we appreciate your feedback and look forward to providing you with many more happy miles! Thanks again and have a great weekend!
Jason Laguna
General Manager
Very disappointing to have to take my truck back for the
same issue. My truck's issue is a failure to maintain a dependent charge. Was told by Chenin Buck, Owner Loyalty Mgr, that they would do a "deep dive
same issue. My truck's issue is a failure to maintain a dependent charge. Was told by Chenin Buck, Owner Loyalty Mgr, that they would do a "deep dive" to try to find the problem. "Deep dive" consisted to parking my truck & starting it up at random times. Needless to say, problem was not identified and I under constant dread as to whether or not my truck will start at any given time. Have to carry battery cables on a regular basis. Very disappointed.
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by rgperez55
Verified Customer
Verified Customer
Service Price Transparency
Feb 01, 2025 -
City Limits Nissan responded
I am sorry to hear that your visit with us was less than satisfactory. We will review your feedback and reach out to you to see what else we can do to resolve this issue. If you would like to provide any additional information, please contact us at 512-444-1400 at your convenience.
Thank you,
Jason Laguna
General Manager
Good, quick service.
Nice personnel; not sure if they checked the liquids; no water added.
Nice personnel; not sure if they checked the liquids; no water added.
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by olivera_omayra
Verified Customer
Verified Customer
Service Price Transparency
Jan 30, 2025 -
City Limits Nissan responded
Thank you for taking the time to provide us with this feedback, we will use your comments to refine our efforts for future visits and hope to see you again soon!
Thank you,
Jason Laguna
General Manager
I truly appreciate that I was not told I needed multiple
services on my vehicle. As a woman, I always feel I’m being taken advantage of because I know nothing about cars. I had requested tire rotation an
services on my vehicle. As a woman, I always feel I’m being taken advantage of because I know nothing about cars. I had requested tire rotation and was told I didn’t need it. That is exceptional service!! I won’t dread future visits to the dealer.
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by Sylvia.arzola
Verified Customer
Verified Customer
Service Price Transparency
Jan 25, 2025 -
City Limits Nissan responded
I am so glad to hear that the team took great care of you and appreciate you taking the time out of your day to tell us about it! We're always happy to help so please don't hesitate to reach out if you need anything. Thank you again for the opportunity to earn your business and have a great weekend!
Jason Laguna
General Manager
I have to come several times to get the issue resolved
with my driver seat caused inconvenience
with my driver seat caused inconvenience
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by alesiashipman
Verified Customer
Verified Customer
Service Price Transparency
Jan 22, 2025 -
City Limits Nissan responded
I am sorry to hear that you had a less than satisfactory visit with us, we will review this feedback and reach out to you directly ASAP! In the meantime, if you need anything at all please reach out to us at 512-444-1400 and we'd be more than happy to help.
Thank you,
Jason Laguna
General Manager
Jan 23, 2025 -
City Limits Nissan responded
Hi, thank you for taking the time to leave us your honest feedback. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (737) 701-5449 so we can work towards a resolution.
The service used to be very good, however, I paid a lot
of $ related to the suggestion maintenance, including the tire rotation, and the tires were not calibrabed as I was expecting. Unfortunately, no sutt
of $ related to the suggestion maintenance, including the tire rotation, and the tires were not calibrabed as I was expecting. Unfortunately, no suttle on the weekends anymore or car wash after service completed, which used to be a nice customer services.
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by RAQUEL.WIESEL
Verified Customer
Verified Customer
Service Price Transparency
Jan 20, 2025 -
City Limits Nissan responded
Thank you for taking the time to leave us your feedback, we appreciate you and will use your comments to refine our efforts in offering a top notch experience for our guests. We will review this information and reach out to you soon. In the meantime, if you'd like to provide any more feedback, please reach out to 512-444-1400 at your convenience.
Thank you,
Jason Laguna
General Manager