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Jay Carlos
Jay Carlos at City Limits Nissan

Jay Carlos | Page 12

Service Manager

City Limits Nissan

4914 S I-35 Frontage Rd
Austin, TX 78745

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4.8
128 Reviews
4.8

128 Reviews

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128 Reviews of Jay Carlos

November 08, 2024

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Employee Rating

I had a great experience at Nissan! The team made me feel right at home—everyone knew me by name and always took the time to check in and make sure I was comfortable. Saul was such a gr More

by edenlea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez , Andrew "Buzz" Buzzerd, Jayden Scott, Saul Vela

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November 06, 2024

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Joseph is an excellent service representative! He walked me through every aspect of the process. More

by BILLIE_LACY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 07, 2024

City Limits Nissan responded

I appreciate your feedback, and am glad to hear the Service team took such good care of you. We look forward to seeing you again soon, and hope you have a great day! Thank you, Jason Laguna General Manager

November 05, 2024

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Employee Rating

They were very friendly, and it was a clean atmosphere. It was a smooth transaction. More

by lisasprocessing
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Stevorn Richards , Jason Laguna, Severo Perez

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Nov 07, 2024

City Limits Nissan responded

Thank you for taking the time to let us know about your recent visit with us! We appreciate your time, and are excited to welcome you to the City Limits Nissan family! Thank you, Jason Laguna General Manager

November 05, 2024

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Employee Rating

The are respectful. They are quick to help out on the customers. Their response time is incredibly fast! More

by Isaiah D Mendoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Severo Perez, Jayden Scott, Kemy , Ezekiel

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Nov 07, 2024

City Limits Nissan responded

Thank you for providing us with your feedback, we greatly appreciate it and look forward to seeing you again soon! Please don't hesitate to reach out if there's anything additional we can do for you. Thank you, Jason Laguna General Manager

November 02, 2024

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Employee Rating

Service advisor was friendly and kept us informed throughout the wait. Little to no pressure to upsell. Very comfortable waiting area. More

by dan_quinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 02, 2024

City Limits Nissan responded

Thank you so much for taking the time to leave us a review, we appreciate you and look forward to your next visit with us! Have a great weekend! Thank you, Jason Laguna General Manager

October 31, 2024

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Employee Rating

I received excellent service with my car maintenance, as well as coffee, water, and a waiting area; the employees were amazing. More

by NAWAPOUDEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez , Andrew "Buzz" Buzzerd, Diamond Carson, Jayden Scott, Saul Vela

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Nov 01, 2024

City Limits Nissan responded

I am so glad to hear that you had a great experience with us, we appreciate you and hope to provide you with many more years of excellent service! Thank you, Jason Laguna General Manager

October 31, 2024

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Employee Rating

Service was great and we were in and out in no time at all.. Thank you. More

by pardomiranda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez , Andrew "Buzz" Buzzerd, Diamond Carson, Jayden Scott, Saul Vela

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Nov 01, 2024

City Limits Nissan responded

I am glad to hear the Service team took great care of you, if you need anything at all please don't hesitate to reach out! Thank you, Jason Laguna General Manager

October 30, 2024

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Employee Rating

The service was good, but it was a long wait time for a tire replacement. More

by JACKIE62591
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 31, 2024

City Limits Nissan responded

Thank you for providing this feedback, we appreciate your input and will do our best to refine our efforts to ensure a shorter wait time in the future. Thank you again and have a happy Halloween! Thank you, Jason Laguna General Manager

October 28, 2024

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Employee Rating

Great service when we got the part after two tries. The repair recall system caused my husband to swear of Nissans forever. More

by CAWLEYJD
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez , Andrew "Buzz" Buzzerd, Diamond Carson, Jayden Scott, Saul Vela

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Oct 29, 2024

City Limits Nissan responded

I am glad to hear the Service team took great care of you, we appreciate this feedback and will pass it along. Thank you for telling us about your visit, we look forward to the next one and wish you many more happy miles! Thank you, Jason Laguna General Manager

Nov 01, 2024

City Limits Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

October 25, 2024

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Employee Rating

My experience with the service department was easy to deal with and understand. Jay was most helpful. More

by whweber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rudy DeLeon

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Oct 26, 2024

City Limits Nissan responded

Thank you for letting us know about your Service visit, I will be sure to pass your comments along and we hope we are able to serve you for many more years to come! Thank you, Jason Laguna General Manager

Oct 27, 2024

City Limits Nissan responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

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