Jay Birnbaum

DON'T GO, RUN! - Saw a car listed that I liked, so I went to test drive. - Car was disgusting, they hadn’t cleaned it yet. But, I have kids and I’m used to th - Saw a car listed that I liked, so I went to test drive. - Car was disgusting, they hadn’t cleaned it yet. But, I have kids and I’m used to the mess, so I said fine. -Told me I’m not allowed to test drive the car. -Got them to agree that test drives are OK but the car was on E and they refused to put gas in it. -Asked if I could drive 1,000 feet down the road to a Stewarts and turn around at least and they let me do that (refused to put gas in again). -SLIME: Was buying the car with cash, but they had me go back and talk to their finance guy about warrantees. Guy offered me a six year warranty I think it was. I think it was for about 5$4,800. I said no thanks and then he offered to give me “a special deal” for somewhere around $2,200. I had no intention of buying it regardless. But, it clearly showed he was trying to rip me off the entire time. - Go to pick up the car (on the day THEY told me it would be ready). They tell me they cleaned it 30 minutes ago and I'll need to sit on a plastic sheet for the entire day. - THAT DAY: The check engine light comes on. -I called up the dealership and they said, yeah I can bring it in, but they won’t provide a loaner car, they’re going to keep it an undetermined amount of time, and I can go rent a car. THE DAY I PICKED IT UP! -Calls and emails were had with the dealership and the general manager told me I could bring it in right away and they would instantly look at it. - Half a week or a week later after my son has brain surgery, I call on a Friday and speak with a sales manager. They were nice enough and told me to bring it in, they would instantly look at it for me and get me out of there. I VERY specifically confirmed this over the phone multiple times before ending the call. I need a vehicle to be available for my kid and I'm reassured multiple times I can come right in and they'll be expecting me. - I leave my child who just had brain surgery a few days ago to bring this car over and they tell me they refuse to look at it, and I can make an appointment for the end of next week. They will not be providing transportation and will be keeping it an undisclosed amount of time. I get it, in a business when you’re buying something and you’re dealing with five or six different people, there might be a mess up. However, there was literally NOT A SINGLE positive thing or even neutral (it went ok) step in the entire process. *Not counting the last phone call I had where it seemed to go well and I found out it was all a lie and I left my child for nothing to waste my time for their apparent amusement. - Been telling everyone I know. Not that it matters to them, but I was able to prevent one sale when my stepfather was looking for a car so minor victory for me, I guess. -Filing with the State Attorney General for what good that will do and now I have to spend time and effort on small claims court. More

Report | Print

Jay Birnbaum Was wonderful, very knowledgeable and friendly. I would recommend him and Lia to everyone. friendly. I would recommend him and Lia to everyone. More

Report | Print

Duane bechand is a very nice person. He is very attentive to his customers and solves the customer's problems by paying attention to them. I highly recommend him. He is very attentive to his customers and solves the customer's problems by paying attention to them. I highly recommend him. More

Report | Print

Jay Birnbaum was professional, knowledgeable and friendly. I generally don’t like to car shop, but he made the experience as pleasant as possible. We’ve been Lia Honda customers for more than a deca friendly. I generally don’t like to car shop, but he made the experience as pleasant as possible. We’ve been Lia Honda customers for more than a decade and will continue. More

Report | Print

Jay Birnbaum has always been very professional and knowledgeable. He makes getting a new car very simple and quick. knowledgeable. He makes getting a new car very simple and quick. More

Report | Print

They had great customer service. Jay Birnbaum made the whole experience quick and easy. I am very grateful. Jay Birnbaum made the whole experience quick and easy. I am very grateful. More

Report | Print

Worked with Jay Birnbaum as I had 3 yrs ago and was completely satisfied with my experience completely satisfied with my experience More

Report | Print

Purchasing my Honda Ridgeline through Jay Birnbaum was an easy and straight forward process. Would recommend to anyone interested in a Honda. easy and straight forward process. Would recommend to anyone interested in a Honda. More

Report | Print

Jay Birnbaum was very helpful in finding the vehicle I wanted, a red Honda CRV, wanted, a red Honda CRV, More

Report | Print

The best dealership I have ever visited. Good deals and protection plans. Friendly and cheerful staff. Good deals and protection plans. Friendly and cheerful staff. More

Report | Print