Rob Dawes

DON'T GO, RUN! - Saw a car listed that I liked, so I went to test drive. - Car was disgusting, they hadn’t cleaned it yet. But, I have kids and I’m used to th - Saw a car listed that I liked, so I went to test drive. - Car was disgusting, they hadn’t cleaned it yet. But, I have kids and I’m used to the mess, so I said fine. -Told me I’m not allowed to test drive the car. -Got them to agree that test drives are OK but the car was on E and they refused to put gas in it. -Asked if I could drive 1,000 feet down the road to a Stewarts and turn around at least and they let me do that (refused to put gas in again). -SLIME: Was buying the car with cash, but they had me go back and talk to their finance guy about warrantees. Guy offered me a six year warranty I think it was. I think it was for about 5$4,800. I said no thanks and then he offered to give me “a special deal” for somewhere around $2,200. I had no intention of buying it regardless. But, it clearly showed he was trying to rip me off the entire time. - Go to pick up the car (on the day THEY told me it would be ready). They tell me they cleaned it 30 minutes ago and I'll need to sit on a plastic sheet for the entire day. - THAT DAY: The check engine light comes on. -I called up the dealership and they said, yeah I can bring it in, but they won’t provide a loaner car, they’re going to keep it an undetermined amount of time, and I can go rent a car. THE DAY I PICKED IT UP! -Calls and emails were had with the dealership and the general manager told me I could bring it in right away and they would instantly look at it. - Half a week or a week later after my son has brain surgery, I call on a Friday and speak with a sales manager. They were nice enough and told me to bring it in, they would instantly look at it for me and get me out of there. I VERY specifically confirmed this over the phone multiple times before ending the call. I need a vehicle to be available for my kid and I'm reassured multiple times I can come right in and they'll be expecting me. - I leave my child who just had brain surgery a few days ago to bring this car over and they tell me they refuse to look at it, and I can make an appointment for the end of next week. They will not be providing transportation and will be keeping it an undisclosed amount of time. I get it, in a business when you’re buying something and you’re dealing with five or six different people, there might be a mess up. However, there was literally NOT A SINGLE positive thing or even neutral (it went ok) step in the entire process. *Not counting the last phone call I had where it seemed to go well and I found out it was all a lie and I left my child for nothing to waste my time for their apparent amusement. - Been telling everyone I know. Not that it matters to them, but I was able to prevent one sale when my stepfather was looking for a car so minor victory for me, I guess. -Filing with the State Attorney General for what good that will do and now I have to spend time and effort on small claims court. More

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I recently purchased my second Honda from Rob Dawes. I would recommend Rob to anyone looking to be a new or used Honda! I would recommend Rob to anyone looking to be a new or used Honda! More

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Lia Honda Albany has consistently provided excellent service for our many years of doing business with them. We recently leased a new 2025 Honda EX-L and would like to specifically thank Rob Dawes (Sale service for our many years of doing business with them. We recently leased a new 2025 Honda EX-L and would like to specifically thank Rob Dawes (Sales) and Bob Martino (Finance). Your complete, consistent, professional, friendly service is much appreciated. We will be back whenever the need arises. Thank you!! More

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Phone calls answered and returned promptly. Very comfortable business situation, pleasant and friendly while still maintaining professionalism. We dealt with Rob Dawes previously, returned when Very comfortable business situation, pleasant and friendly while still maintaining professionalism. We dealt with Rob Dawes previously, returned when it was time to replace a car. More

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Lia Honda is a great dealership with great salesmen! I picked my car up within 2 days of going and test driving the car I wanted. I picked my car up within 2 days of going and test driving the car I wanted. More

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My wife and I had an appointment with Rob Dawes a sales rep at Lia Honda. He was there to great us. He spent from 11 AM until 3:30 PM taking care of everything we needed to do to get us from our old lease rep at Lia Honda. He was there to great us. He spent from 11 AM until 3:30 PM taking care of everything we needed to do to get us from our old lease into the new lease on a 2024 Honda Civic hatchback. He was excellent in all aspects. We both really appreciated the time he spent with us! More

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I have had service done at this dealership for many yearts and had a very good idea of the car I wanted ehen I met with the salesman. Within a few hours I had purchased the car I was consdidering at a yearts and had a very good idea of the car I wanted ehen I met with the salesman. Within a few hours I had purchased the car I was consdidering at a fair price and picked it up the next day. I verey much enjoyed and weas satisfied with the salesman and other dealerrship staff I worked with to make the purchasse. More

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Everyone at Lia was great to work with. Especially Rob Dawes. He was very helpful & informative in every step of trading & buying my car. Especially Rob Dawes. He was very helpful & informative in every step of trading & buying my car. More

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Salesman Rob Dawes was awesome to deal with. He stuck around and answered our questions when it was very close to closing time. He pulled the car around so we could test drive it and then sat do He stuck around and answered our questions when it was very close to closing time. He pulled the car around so we could test drive it and then sat down to talk numbers. Wasn't much to talk about since the advertised price is the actual price. No hidden fees or nonsense. It was a great car buying experience and I would not hesitate to give Rob a call for any of my Honda buying needs in the future. More

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The salesperson Robert Dawes was very knowledgeable about the vehicle we bought, the process was quick and easy, I recommend that Robert should be the model every salesperson uses as an example of how to tre the vehicle we bought, the process was quick and easy, I recommend that Robert should be the model every salesperson uses as an example of how to treat customers. More

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