Javier Suguimizu

I will never buy another car from Temecula Mercedes Benz again and would NOT recommend buying a car and expecting any kind of after purchase or customer service from this dealer. Once you bought a car from again and would NOT recommend buying a car and expecting any kind of after purchase or customer service from this dealer. Once you bought a car from them you can forget it. They are only interested in selling you a car and taking your money. Finance or for that matter no one will return your calls. Receptionists are not answering the calls. I have called the Sales Manager Huck Mashfe, Sr. Sales Manager Elan Yakoveethe all directly and no answer or called me back. But, I bet you 1M dollars if I was buying an AMG GTR Black Series for 500-600k, I can guarrantee they call me back in seconds. Even like pretending to want to buy additional add on warranty, they call back in minutes. Oh but that makes them money. Well you get the drift.... No one answers their phone or calls you back. I finally got an answer from a sales man Alex Afthal instead of Huck and he said to call Javier Suguimizu, Wayne's boss a little later as he is busy. So, I waited and called him 45 min later, but he never answered his phone. Wouldn't be surprised if Alex told him not to answer since I will be asking for my 2000-2200 dollars they owe me. I feel like the Finance guy is in on a mission to scam me out of my 2K+. Because he takes a hit on his bonus if he has to pay me my money. Watch out you might be next. I feel dirty for dealing with these bunch. Feels like your typical used car scummy type dealer treatment. It has been 5 months and I still haven't received my refunds. I even asked my friend Andrew W. from another Mercedes store to help and call Elan. Elan told him have Terry come in I will take care of him. I live 300 miles away. Sorry your guy Wayne lied to me and didn't take care of me when I went to see him face to face once. Why should I spend 200 dollars of gas to come see you when your Finance guy didn't take care of me to begin with. Basically, I Bought a 200k 2018 AMG GTR from this dealer back in January 2019 and sold it in February 2022. I had purchased all the extra add on tire/wheel, service etc... warranty. All am asking to send me what's mine. The unused balance remaining on the warranties I canceled back in January 2021. I tried to get their finance guy, Wayne Molter to cancel the extra added on warranties and refund the remaining unused value over the phone. But he insisted on me coming in to sign the form. Since my purchase as I mentioned before I have moved to Las Vegas, so I had to make a special trip to see him and sign the form. In today's digital world he could have sent me a Docusign and took care of it. He would have done so to gain my business if I was buying 10000% guaranteed. What it was is he didn't want to give me my money back. Its a tactic they use. It's pure greed and scamming. If you make it difficult maybe I will go away and forget about it. He kept saying this could take up to 2 months to receive the refund at least 4 times. He had a xxxx poor attitude and really didn't want to do the cancellation or help me. He made me feel like I was wasting his time. I am looking into buying the latest G-wagon or Maybach luxury version, but damned if I give them my business ever again. And I would again highly recommend else where for all your Mercedes needs and purchases. I have bought many of cars in my lifetime and this has to be one of the poorest service I have ever received. More

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Q and Javier literally made this easiest purchase ever! Thank you guys!!! For golf R!! Thank you guys!!! For golf R!! More

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I went in knowing exactly what I wanted and Neil did a fantastic job taking away the pain from the car buying experience. They provided me with an irresistible deal on a beautiful new C300 and I could not fantastic job taking away the pain from the car buying experience. They provided me with an irresistible deal on a beautiful new C300 and I could not be happier! More

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I received exceptional service from all the staff at Temecula MBZ. My Sales person James Flood was very thorough, kind and professional .He made my buying experience a day to remember. The General Mana Temecula MBZ. My Sales person James Flood was very thorough, kind and professional .He made my buying experience a day to remember. The General Manager Chris Lanza, and Amanda were genuinely nice and made sure I was satisfied with the deal that was presented. Javier in Finance was very efficient and had me out in no time. I am happy I chose this dealership. More

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We saw a vehicle we were interested in knowing more about online and Neil gave us a call right away after sending in the request. Without asking, he gave us a packet that included the Carfax, the MSRP / buil online and Neil gave us a call right away after sending in the request. Without asking, he gave us a packet that included the Carfax, the MSRP / build sheet, the company brochure on the vehicle, and information about their dealership. This was very unexpected but was a great surprise as we were looking to buy a carfax on the vehicle and didn't need to. I had never had this before. He also gave us a personalized tour video to take a better look at the car before we drove 150 miles to the dealership. Neil also helped us with any discounts we could apply towards the vehicle and worked us right through the process. I would definitely use this dealership and Neil again. Best experience at a dealership I have had. Also, this dealership was probably the cleanest and best laid out dealership I have been to. Thank you Neil and Javier for helping us get this vehicle and the personal touch you added along the way. More

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Great dealership and staff! Jackie Nassar was excellent and a pleasure to do business with. Rick Akigbe was an extremely knowledgeable salesman and answered all my questions! and a pleasure to do business with. Rick Akigbe was an extremely knowledgeable salesman and answered all my questions! More

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Manny & Bruce took great care of my car and us. Thank you for having my car checked the week my extended warranty expired and for going above & beyond for taking care of us right away. Patrick thank you for for having my car checked the week my extended warranty expired and for going above & beyond for taking care of us right away. Patrick thank you for always making sure that I have a loaner car when I drop off my car for service with or without an appointment. Manny congratulations on your promotion More

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JAVIER..IS VERY NICE HELPFUL UNDERSTANDINGS SITUATION TO GET MY NEW CAR...I will go see him again next future car in temecula..thank you.. NIDABIGLEY GET MY NEW CAR...I will go see him again next future car in temecula..thank you.. NIDABIGLEY More

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Joe was excellent, from our first exchange to the last he made me feel comfortable. I couldn’t be happier. This was my first Mercedes purchase, and will be one of many future purchases. I will only go to Joe made me feel comfortable. I couldn’t be happier. This was my first Mercedes purchase, and will be one of many future purchases. I will only go to Joe from now on. This experience was above and beyond and exceeded my expectations. More

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Omar and the team were exceptional. They made our visit very pleasant, Omar was friendly, welcoming and professional. All and all a wonderful experience. We highly recommend MB of Temecula to family and very pleasant, Omar was friendly, welcoming and professional. All and all a wonderful experience. We highly recommend MB of Temecula to family and friends. More

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