Jason Dowdy

Provided excellent service and personable. The experience was tailored to our specific needs. Very satisfied! The experience was tailored to our specific needs. Very satisfied! More

by stacieshull02 Verified Customer Verified Customer

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Pick up the phone! !!! I called the Buford location to talk to service to see when my truck would be ready at 9am. The Peachtree location picked up, took a message. “Som !!! I called the Buford location to talk to service to see when my truck would be ready at 9am. The Peachtree location picked up, took a message. “Someone will call you right back” 11am, no call, so I call the Buford location again. The Marietta location picks up, takes a message and says”someone will call you right back”. 1PM no call back, so I call Buford location agian, the peachtree location picks up the call , transfers me to the Marietta location, my tuck is at the Buford location. Leave a message again. 2PM call Buford store again. The Peachtree location. They transfer me to the Buford location, but can’t get the service department to answer the phone. They ask if I would like to leave a message, and I said no, I would like to talk to the service manager. “He is not available, would you like to leave Message.” Sure 3PM no call back, call the buford location. Peachtree location picks up again. “Oh hi sir, yes I think I have talked to you before, would you like to leave a message?”…. WHY WHEN I CALL BUFORD SERVICE DEPARTMENT, CAN I NOT GET ANYONE FROM THE BUFORD SERVICE DEPARTMENT DURING THE WHOLE DAY. Almost missed my daughter’s award night, because people can’t pick up the phone. I AM NOT SURE HOW THEY ARE STILL IN BUSINESS. INCASE ANYONE ACTUALLY READS THIS FROM BUFORD GMC, YOU CAN GO BACK AND LISTEN TO EVERY CALL, YOU TOLD ME YOU WERE RECORDING THEM FOR QUALITY PURPOSES. OH AND ANOTHER THING!! The phone connection transferring me from Peachtree to Marietta, to Buford needs some work! You can only hear static on the phone. Ed did apologize for the “inconvenience”, but not sure if any of it was his fault. More

by CLLINN Verified Customer Verified Customer

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Excellent buying experience at Jim Ellis, great price, great knowledge. I would definitely buy from them again. great knowledge. I would definitely buy from them again. More

by mikeplee Verified Customer Verified Customer

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Great communication, they were ready for me when I came to pick up my truck…over great experience! Thank you! to pick up my truck…over great experience! Thank you! More

by silver_777_1998 Verified Customer Verified Customer

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Had a very good experience with all of the people that I dealt with very professionally I would definitely recommend them to my friends and would definitely buy another truck from them dealt with very professionally I would definitely recommend them to my friends and would definitely buy another truck from them More

by relcoelectric Verified Customer Verified Customer

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They have been very good to me and helped me with my car problems several times. problems several times. More

by CCSTRAW Verified Customer Verified Customer

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Service was great, very courteous, helpful. Employees. . A friendly atmosphere.. appreciated the coffee and refreshments while waiting. Employees. . A friendly atmosphere.. appreciated the coffee and refreshments while waiting. More

by GMC191 Verified Customer Verified Customer

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Great customer service who kept me informed throughout the service call. I enjoyed the video summary of the needed repairs. the service call. I enjoyed the video summary of the needed repairs. More

by MAXPERFORMANCE101 Verified Customer Verified Customer

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Great place to bring your car. . Service and sales department are very professional, friendly , and clean areas. . Service and sales department are very professional, friendly , and clean areas. More

by JONESFAMILY11 Verified Customer Verified Customer

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This dealer has a major mixup in their database and they keep associating me with a car I don't have, plus the inconvenience with my own dealer that doesn't have the correct information on that car that I D keep associating me with a car I don't have, plus the inconvenience with my own dealer that doesn't have the correct information on that car that I DO have. Despite my multiple attempts, calls, and messages they still do nothing and continue to be associated with the wrong account. So this is a clear message that they need to do something about it. More

by jp_vasquez Verified Customer Verified Customer

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