Jason Dowdy

Would give 5 stars had not driven two hrs to dealership for ac stop working and a transmission shutter in my acadia denali. All I expected covered under the 5 ur extended warranty. The the guy in service c for ac stop working and a transmission shutter in my acadia denali. All I expected covered under the 5 ur extended warranty. The the guy in service checking my car in. Told me my warranty expired yr ago. I boougjt the car in july 2020. Not 2019. Now car is a 19. We didn't buy it in 19. Was told day of purchase warranty starts the moment we signed papers. Car was new. Had 1200 miles on it. Sticker on dash. We drove 2 hrs to dealer after seeing Ellis add with good deal on the car. Someone made mistake of ordering 49 of same color and package acadia so, had to get them off the lot. We bought the last one. Sales told us someone was buying it but didn't work out. Credit? Or didn't like ot idk.. now day I took it in, service rep would not look at my contract. Just the screen. Called warranty company.. same stpry....expired. my Allstars interior leather warranty was still active. Oil change was covered. Weird.. I was very frustrated and angry enough to take car across the street to buy a Honda. And I am a gm employee..only person that would look at my papers and actually see no way anyone would speend 2000.00 for an extra yr after th 3 yr gm gives on every vehicle. A mistake was made. He was.nice. never said a mistake was made but, he looked and listened. Told me to call dealer manager. Two days later finally got in touch with him said he would look me up and see what happened. I told him I was mislead and or plain lied too about that warranty. He called me back told me to bring the car back. He and service manager both on the phone. Another 2 r trip different service rep greeted me. Met service manager. Both very nice. Warranted all information on things with car that had issues with. Had a dealer loaner car waiting for me and back home. Sorry about the long story here but I felt it needed to be told to understand my review. I was getting text and calls from service about status of car. Tech videos with tech telling me about the car. Just a few days car was ready. They had to remove trans and take apart to change trans filter. New torque convertor, new trans fluid, ac was fixed. New thermostat and housing and temp sensor as well as refrigerent. Compressor shuts off if temp sensor doesn't send proper informational to computer fans run high and only shuts off when engine is shut off.. Or if thermostat is stuck open.some kind of protection . There was an issue with rear ac part I did not know about. Very expensive. I had oil changed and brake libe flush. I paid for that. Dealership took care of everything else. Everything! Ac works great and shutter, drove so good back up that interstate. Felt like brand new again. My wife loves that car. I am glad I called the manager instead of going across the street to get a honda. Lol. I didn't see him at all. Hope he sees this review. Would have loved to tell him thank you. To the second service rep and service manager......thank yall very much. I have purchased many many new cars in my life from athens to Nashville tn. Always a service department issue right. Heard many people complain about having problems. Was frustrated but never had a dealership service department work so hard to do right by customer. Jim Ellis GMC Thank you very much. I will be back. Thomas M. A. More

by tammiamason Verified Customer Verified Customer

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Staff was very professional, courteous, and responsive. They did a great job answering my questions and following up. Will defiantly visit them for my next vehicle purchase. They did a great job answering my questions and following up. Will defiantly visit them for my next vehicle purchase. More

by mattemmett73 Verified Customer Verified Customer

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I contacted Craig and as always he was great, knowing the product and with great customer service. I bought the truck from him, negotiating with him and Shelton was very professional. Overall, Shelton, Craig product and with great customer service. I bought the truck from him, negotiating with him and Shelton was very professional. Overall, Shelton, Craig and fiance was great. Awesome experience and will be definitely be back. More

by KENNETHN21 Verified Customer Verified Customer

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Great experience! Everyone was professional and knowledgeable. Jason Dowdy is amazing . I love my new AT4 Everyone was professional and knowledgeable. Jason Dowdy is amazing . I love my new AT4 More

by DBOWEN6 Verified Customer Verified Customer

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Sami and David are the dynamic duo. They go the extra mile to make sure the customer is happy. They go the extra mile to make sure the customer is happy. More

by STEVE Verified Customer Verified Customer

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Service was completed and Truck was ready before the promised time! Service advisor was full of information! promised time! Service advisor was full of information! More

by brucelamb4554 Verified Customer Verified Customer

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Jim Ellis is one of the best service and they take care of their customers very well Jason this general manager is a really nice person and you make sure that he take care of his customers I appreciate the of their customers very well Jason this general manager is a really nice person and you make sure that he take care of his customers I appreciate them very much More

by willie.hodge Verified Customer Verified Customer

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Jim Ellis GMC was fantastic to work with. Very easy and seamless sales process here! Very easy and seamless sales process here! More

by scott.urbizo Verified Customer Verified Customer

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Provided excellent service and personable. The experience was tailored to our specific needs. Very satisfied! The experience was tailored to our specific needs. Very satisfied! More

by stacieshull02 Verified Customer Verified Customer

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Excellent buying experience at Jim Ellis, great price, great knowledge. I would definitely buy from them again. great knowledge. I would definitely buy from them again. More

by mikeplee Verified Customer Verified Customer

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