Brandon kept me up to date on the progress of the
repairs. Everything was great.
repairs. Everything was great.
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by jshertel
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Brandon
Very pleased with the work on my warranty issue.
Thanks very much. I will return and recommend in the future.
Thanks very much. I will return and recommend in the future.
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by tstreet
Verified Customer
Verified Customer
Service Price Transparency
Mar 18, 2026 -
Oxmoor Ford responded
Thank you for the great review! We’re glad to hear your warranty issue was resolved and that you were pleased with the work. We truly appreciate your support and recommendation!
At their very best, The Service department was
inconsiderate… at the worst they; and to be specific, Dontae smith was downright unwilling to provide work on a scheduled recall appointment.
inconsiderate… at the worst they; and to be specific, Dontae smith was downright unwilling to provide work on a scheduled recall appointment.
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by Omar RD
Service Price Transparency
Other Employees Tagged:
Dontae Smith
Mar 18, 2026 -
Oxmoor Ford responded
We’re sorry to hear about your experience, Omar. This is not the level of service we strive to provide. Please contact us directly so we can review your concerns and address the situation.
Best Regards,
Gabrielle Robertson
Marketing & Social Spokesperson
grobertson@oxmoorautogroup.com
Mar 16, 2026 -
Oxmoor Ford responded
I am very sorry you did not have a good experience with our service team. Please reach out to me at 502-413-3200 I am the parts and service director.
Thank you
Jason Bolen
I use Oxmoor service for convenience but continue to
comeback because I know it’s right in a timely manner.
comeback because I know it’s right in a timely manner.
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by ERICJLYLE
Verified Customer
Verified Customer
Service Price Transparency
Mar 18, 2026 -
Oxmoor Ford responded
Thank you for the great review! We’re glad you continue to choose us and that our team provides timely, reliable service. We truly appreciate your support!
Scheduled service for Saturday morning.
Car sat there for 4 days without being worked on.
Car sat there for 4 days without being worked on.
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by mgoerss
Verified Customer
Verified Customer
Service Price Transparency
Mar 13, 2026 -
Oxmoor Ford responded
We're sorry to hear about your experience and the delay with your service appointment. This is not the level of timeliness we strive to provide. Please contact us directly so we can review your visit and address your concerns.
Best Regards,
Gabrielle Robertson
Marketing & Social Spokesperson
grobertson@oxmoorautogroup.com
Very attentive, caring ,explaining all issues, possible
solutions and calling
back with updates and next steps.
solutions and calling
back with updates and next steps.
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by ahg0129
Verified Customer
Verified Customer
Service Price Transparency
Mar 13, 2026 -
Oxmoor Ford responded
Thank you for the great review! We’re glad our team kept you informed and took the time to explain everything clearly. We truly appreciate your support!
Didn't listen, needed wheel fixed, had to take to another
dealership, truck sat for days being done, wmdidnt get a phone call, I called 2 days before the guy couldn't tell me it was done when it it done alre
dealership, truck sat for days being done, wmdidnt get a phone call, I called 2 days before the guy couldn't tell me it was done when it it done already
Then went to get the key tried to charge me, brand new truck commonsense, girl at the desk didn't know either won't come back
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by hammerslawn
Verified Customer
Verified Customer
Mar 10, 2026 -
Oxmoor Ford responded
We’re sorry to hear about your experience and the lack of communication you encountered. This is not the level of service we strive to provide. Please contact us directly so we can review your visit and address your concerns.
Best Regards,
Gabrielle Robertson
Marketing & Social Spokesperson
grobertson@oxmoorautogroup.com
Mar 11, 2026 -
hammerslawn responded
Took truck to another dealership they are fiximg the camara and rims, getting door locked fixed on the 2nd truck & they know what the problem is unlike the workers at Oxmoor, wont ever come their agine what a waste of time
My attendant was phenomenal.
The dealership did good work overall. It did take three visits to completely resolve my issue, but I believe this is more Ford corporate’s fault and
The dealership did good work overall. It did take three visits to completely resolve my issue, but I believe this is more Ford corporate’s fault and their process of assessing and authorizing expensive warranty repairs.I feel that the dealership‘s hands were tied and had to try the cheapest solutions before eventually determining that the expensive hybrid battery needed replaced. Once that was finally determined, they were very speedy with the replacement. They were also quick with helping me rent a car with very little difficulty. Overall, I trust them, and will continue to use them. Again, the only reason this isn’t five stars is because of the required repeat visits.
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by Matt’verick
Verified Customer
Verified Customer
Other Employees Tagged:
Dontae
Mar 08, 2026 -
Oxmoor Ford responded
Thank you for the thoughtful review, Matt! We’re glad to hear your attendant provided great service and that our team worked to resolve the issue as quickly as possible once the repair was approved. We truly appreciate your patience, your trust, and your continued business.
Didn't take long at all.
Everyone was very friendly and prompted in the appointment
Everyone was very friendly and prompted in the appointment
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by pamathompson62
Verified Customer
Verified Customer
Service Price Transparency
Mar 08, 2026 -
Oxmoor Ford responded
We're so glad that we were able to go above and beyond your expectations!
Dontae Smith does a great job understanding how I like to
have my car serviced
have my car serviced
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by Seib6
Verified Customer
Verified Customer
Service Price Transparency
Mar 08, 2026 -
Oxmoor Ford responded
Thank you for the great review! We’re glad to hear Dontae takes the time to understand your service preferences and provide excellent care. We truly appreciate your support!
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