Jasmine Ramirez | Page 3

Start to finish I was very pleased and satisfied working with Frank. I can appreciate the professionalism I was given. Definitely a satisfied customer. T with Frank. I can appreciate the professionalism I was given. Definitely a satisfied customer. T More

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Thank You Jasmine gave me lots of help and answered my questions knowledgeably. She also kept me updated on the status of my car, and got the work done on time. Jasmine gave me lots of help and answered my questions knowledgeably. She also kept me updated on the status of my car, and got the work done on time. More

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Very friendly and professional. Need to work on the car detailing for vehicle delivery to customer. Josh and Robert were a good team. It was a good experience for my daughter during the purchase of her fir detailing for vehicle delivery to customer. Josh and Robert were a good team. It was a good experience for my daughter during the purchase of her first car More

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Negligent and dismissive bad repair work I initially paid $140 for an inspection fee when my fuel gauge stopped working. It was estimated to be $750 so I scheduled the repair for a later date I initially paid $140 for an inspection fee when my fuel gauge stopped working. It was estimated to be $750 so I scheduled the repair for a later date. When the time of my initial appointment came, I was promised the repair would only take half a day and I could have my car back ASAP. The day went by and I was informed that no repair work had been done because the part that got delivered was incorrect and they had already disassembled my car before checking that the correct replacement part was in stock, so I would be without a car until the new part would arrive 4 days later. I finally get my car back and I'm charged the incorrect amount. The $140 inspection fee was supposed to be discounted and I was charged something in between the discounted rate and the full rate. THE VERY NEXT DAY my car stopped running in the middle of the road. I called Jasmine asking for a tow truck and she assured me that help was on the way. TWO HOURS go by and I hear nothing from any tow trucks or from Jasmine. I call her back and she informs me that there was no driver anywhere within 3 hours of my location. She then proceeds to send the lot guy over to tow my car. I finally get my car taken back to the dealership and I am out of a car for another 3 days. When I get my car back for the second time, I am told that the only thing that's been accomplished in 3 days is having a tech fill my car up with gas and drive it around. They said the break down was due to a misread in the new fuel tank assembly and they assure me I won't ever have any problems with the fuel tank again. THREE WEEKS LATER my car stops in the middle of the road AGAIN. This time it's leaking gas everywhere so I get my car towed back home (NOT by the dealership) and my mechanic friend takes a look at it. He notices that the main fuel line has been disconnected due to a faulty fitting. My friend fixes my car in 5 minutes. I call Jasmine to inform her of this issue and I tell her I feel unsafe driving my car. She tells me "I'll have a manager contact you" and she hangs up on me and I never heard from her again. I have been trying to get in contact with a manager for almost a month and even the manager refuses to talk to me and won't make time for me. I understand a mistake being made in the repair but the terrible customer service was my breaking point. Throughout my entire experience at this dealership with Jasmine I have been disregarded and forgotten about. As a young female car owner this is especially disappointing coming from Jasmine. More

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My wife and I are so excited about our 2020 KIA Soul, thank you Joshua Stonestreet and Isaac Cruz and the rest of the team for making everything work out beyond our expectations, I recommend buying a car thank you Joshua Stonestreet and Isaac Cruz and the rest of the team for making everything work out beyond our expectations, I recommend buying a car from MARK KIA and look forward to a long-lasting relationship and continued excellent support and honesty. More

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I take my car to get serviced at Mark Kia.my service representative Jassmine Ramirez is so helpful, friendly & so professionally when it comes to my car. representative Jassmine Ramirez is so helpful, friendly & so professionally when it comes to my car. More

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Excellent service and great timing. Most questions asked with perfect timing and respect. Will go there again and buy my next vehicle there. For sure. with perfect timing and respect. Will go there again and buy my next vehicle there. For sure. More

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Thankful I’m new to coming to Mark Kia and so thankful for all that Jasmine did to take care of me! She cares for her customers! Thank you so much Jasmine! I’m new to coming to Mark Kia and so thankful for all that Jasmine did to take care of me! She cares for her customers! Thank you so much Jasmine! More

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Excellent service as always. Everything explained to me, no pushing to something I didn’t want. Going there for about ten years and never disappointed no pushing to something I didn’t want. Going there for about ten years and never disappointed More

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Friendly, easy going, great customer service Mark Kia is always a very busy place continuous yet that does not stop the employee’s being amazingly friendly respectful professional & very understa Mark Kia is always a very busy place continuous yet that does not stop the employee’s being amazingly friendly respectful professional & very understanding group of people to work with Best Service ever today well getting my car serviced Thank you y’all More

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