Jared Higinbotham

I have no issue with the sales staff. When dealing with them, they have been easy to get along with. The service department has been the issue. I made an appointment for a couple items th When dealing with them, they have been easy to get along with. The service department has been the issue. I made an appointment for a couple items that had not been addressed during the previous service. Dropped my vehicle off at 7 in the morning on a Friday. It took me until the afternoon the following Wednesday to get ahold of Ryan and find out the shop was backed up and my truck hadn’t even made in to diagnosis yet. On two different occasions he had told me he would call back with an update and didn’t. I had also had two other people tell me he would call me back and he didn’t. I understand shops get backed up, but at least have the xxxxx to pick up the phone and tell me. I can accept that. I shouldn’t have to chase him over the phone, over multiple days for him to finally tell me. Because he had not been forthright and upfront, I took my vehicle to another shop. Despite the fact that one of the issues I was having was likely caused by their tech when he was trying to address one of my original concerns. More

by jeffrey.w.henderson Verified Customer Verified Customer

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The service department is a hard-working department that meets my expectations of care towards my Chrysler 300. They have excellent knowledge of my car and I very happy with the work they have done. Your se meets my expectations of care towards my Chrysler 300. They have excellent knowledge of my car and I very happy with the work they have done. Your service advisor Farley, and the service manager Jared, that I've encountered with or very professional and helpful throughout the whole service awesome gentlemen, thank you! More

by jefferyroederjfr7 Verified Customer Verified Customer

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Patriot help me finally get my car fixed and realize I had to take it to a Ford dealer for to get fixed because of a powertrain issue even though it's ticking me 3 weeks to finally get it fixed from Ford had to take it to a Ford dealer for to get fixed because of a powertrain issue even though it's ticking me 3 weeks to finally get it fixed from Ford Patriot is bit by my side the whole time. More

by STACYJMINIHAN36 Verified Customer Verified Customer

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Everything went smooth, finance was fast and easy. Everyone was friendly and helpful. My car is great Everyone was friendly and helpful. My car is great More

by travisburger Verified Customer Verified Customer

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Sold me xxxxty xxx car Mercedes Benz that really wasn't worth the 5 grand I spent worth the 5 grand I spent More

by mixshop918 Verified Customer Verified Customer

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Always Great Service at Patriot. I'm always in and out quickly. The customer waiting lounge is always stocked with snacks and drinks. I'm always in and out quickly. The customer waiting lounge is always stocked with snacks and drinks. More

by HDERWIN2001 Verified Customer Verified Customer

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Friendly, fast, efficient Really easy to deal with and great communication throughout the entire process great communication throughout the entire process More

by RXDJLEES Verified Customer Verified Customer

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Your dealership is shady and sucks. Sales is the biggest snake oil sales I have ever met Sales is the biggest snake oil sales I have ever met More

by DONNIE_HUNTER2000 Verified Customer Verified Customer

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Completely ridiculous finance policy. I ask that I can pay partly for repair of my truck but they can’t do anything to help me. I’m struggling financial situation right now and currently I ask that I can pay partly for repair of my truck but they can’t do anything to help me. I’m struggling financial situation right now and currently work 2 jobs. More

by duenguyen1227 Verified Customer Verified Customer

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After meeting Mr Ryan Scott for the first time as my new service advisor, I felt very comfortable and very satisfied with how he handled my service repair for my Chrysler 300. He did a very good job on work service advisor, I felt very comfortable and very satisfied with how he handled my service repair for my Chrysler 300. He did a very good job on working on how to make things much easier for me as a customer to apply a 15% discount and to work with my extended warranty insurance. Ryan is very knowledgeable and very intelligent when it comes to caring for your car service. I hope to see him in the near future I think he's going to make a great employee and will be a great asset to CDJR. I had a really nice experience with him and all of the people I encountered. Thank you so much, Jeffery Roeder. More

by jefferyroederjfr7 Verified Customer Verified Customer

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