Jane Grambo

They left the cover off of my fuse gauges. Also, my clocks wasn’t set. Also, my clocks wasn’t set. More

by jamesgray364 Verified Customer Verified Customer

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Rachel was very good, she checked on my 25 Equinox Master Brake Cylinder recall and my 25 Corvette Master Brake Cylinder recall and understood all of my requests for service. Plus, she helped with an issue Brake Cylinder recall and my 25 Corvette Master Brake Cylinder recall and understood all of my requests for service. Plus, she helped with an issue I was having with my review mirror after I picked up the Equinox. However, I arrived at the dealership at 9:40 AM for a 10:00 AM appointment to have my oil change and tire rotation, plus the on-off on the infotainment system was not working. The Equinox was returned to me at 2:40 PM. 4 hours waiting for an oil change, tire rotation, and radio software update, and from reviewing the paperwork after arriving home it appears the tire rotation was not performed. Disappointing!!! More

by TGPAHUDSON Verified Customer Verified Customer

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Matt was friendly and professional. Service was quick and efficient. They keep you updated and make it a comfortable experience. Service was quick and efficient. They keep you updated and make it a comfortable experience. More

by COMAND79 Verified Customer Verified Customer

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Great experience. The crew at Tim Lally is very nice and keep you updated on your vehicle. The crew at Tim Lally is very nice and keep you updated on your vehicle. More

by sharonaniton Verified Customer Verified Customer

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Customer service was great! While I waited for my oil change to be completed, I got my nails done. It was a great experience. While I waited for my oil change to be completed, I got my nails done. It was a great experience. More

by brefields19 Verified Customer Verified Customer

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An improvement opportunity is to keep the customer informed about the status of the process and avoid unnecessary waiting time or to give the customer the option to leave and return later to pickup th informed about the status of the process and avoid unnecessary waiting time or to give the customer the option to leave and return later to pickup the car. More

by cadu_zalla Verified Customer Verified Customer

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Rachel is absolutely outstanding! ! The entire service department, and check out with Janey is outstanding as well!! Thank you to the Best Team on the Planet, and to Tim Lally!! ! The entire service department, and check out with Janey is outstanding as well!! Thank you to the Best Team on the Planet, and to Tim Lally!! More

by TVANHOUTEN Verified Customer Verified Customer

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Always professional and welcoming. A relaxed environment while you are waiting on your vehicle to be serviced. Always comfortable having my vehicle serviced here. A relaxed environment while you are waiting on your vehicle to be serviced. Always comfortable having my vehicle serviced here. More

by RANDOLPH_HOLCOMB Verified Customer Verified Customer

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Everyone there was very knowledgeable and kind. They all went above and beyond to take care of me and make sure the process was as convenient and smooth as possible. They all went above and beyond to take care of me and make sure the process was as convenient and smooth as possible. More

by WAHUGEL Verified Customer Verified Customer

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I have been bring my cars to Tim. Lally for a while .I have older vehicle and I am always pleased with the quality of service I receive from the door to the counter .I thank everyon Lally for a while .I have older vehicle and I am always pleased with the quality of service I receive from the door to the counter .I thank everyone for their professionalism. More

by HUGGINS115 Verified Customer Verified Customer

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