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James Thomas
James Thomas at City Volkswagen of Highland

James Thomas | Page 18

Finance Manager

City Volkswagen of Highland

9601 Indianapolis Blvd
Highland, IN 46322

Contact Me
4.8
298 Reviews

I've been in the Auto Industry since 1998 and my passion is providing my clients with the Ultimate Automotive Buying and Ownership experience.

Dealership Experience

3 yrs, 2 mos

Industry Experience

28 yrs, 4 mos

4.8

298 Reviews

Write a Review

298 Reviews of James Thomas

September 16, 2024

Dealership Rating
Employee Rating

The dealership and specifically my sales consultant, Moises, were a great experience. Moises was very friendly, knowledgeable and ultimately cared about my wants and best interests. Throughout the proce More

by Jfcruzjr
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Moises Alvarez

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Sep 16, 2024

City Volkswagen of Highland responded

Thanks for sharing about your experience with Moises here at City Volkswagen of Highland. We appreciate your business and hope to see you again soon! Sam Lotta - slotta@cityautogroup.com

September 16, 2024

Dealership Rating
Employee Rating

Great experience from beginning to end. I felt welcome and listened to for my needs. More

by CPHILLIPS1802
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Stone

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Sep 16, 2024

City Volkswagen of Highland responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Sam Lotta - slotta@cityautogroup.com

September 14, 2024

Dealership Rating
Employee Rating

Moises has gone above and to ensure a good experience for what ever comes up More

by Scrumlane
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Moises Alvarez, Russell Howard

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Sep 16, 2024

City Volkswagen of Highland responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Moises and our team, and we look forward to working with you again. Sam Lotta - slotta@cityautogroup.com

September 14, 2024

Dealership Rating
Employee Rating

The checkout process is too long and the add-ons asked at check out come down in price when u keep declining them...all of a sudden everyone has coupons to make it cheaper so that made me mad that if i would More

by Tricia.warren22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Moises Alvarez

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Sep 16, 2024

City Volkswagen of Highland responded

Tricia, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Sam Lotta - slotta@cityautogroup.com

September 08, 2024

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Employee Rating

My experience was lovely, the staff is amazing and John made everything go smoothly and made my dream come true . More

by KENYETTASTROUD13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Stone

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Sep 09, 2024

City Volkswagen of Highland responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with John to be a positive one. Please don't hesitate to reach out if you need anything else. Sam Lotta - slotta@cityautogroup.com

September 07, 2024

Dealership Rating
Employee Rating

Mark was amazing. From start to finish. He’s knowledgeable, personable and so easy to work with! He was professional and also laughed at my jokes. He kept my payment a More

by Adrienneworley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Russell Howard, Mark Masen

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Sep 09, 2024

City Volkswagen of Highland responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mark met your expectations. Thank you again for choosing City Volkswagen of Highland. We look forward to having you as one of our valued customers for many more years to come! Sam Lotta - slotta@cityautogroup.com

August 31, 2024

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Employee Rating

Moises was very professional, he knew I was pressed for time so he made sure to have the car washed and ready! More

by Roxanne.rivera7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Moises Alvarez

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Aug 31, 2024

City Volkswagen of Highland responded

Thank you, Roxanne, for your kind words for Moises and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing City Volkswagen of Highland. Sam Lotta - slotta@cityautogroup.com

August 30, 2024

Dealership Rating
Employee Rating

Pretty simple start to finish, my salesman was a cool class act made it super easy in an out the door... More

by B.JABLONSKI62180
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Darrin Smith

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Aug 31, 2024

City Volkswagen of Highland responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Sam Lotta - slotta@cityautogroup.com

August 27, 2024

Dealership Rating
Employee Rating

Mike and the staff were very helpful and professional and solved any issues I had More

by prm1311
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Logan

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Aug 28, 2024

City Volkswagen of Highland responded

We are so glad that Mike had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Sam Lotta - slotta@cityautogroup.com

August 27, 2024

Dealership Rating
Employee Rating

Lameshia is one of the best sales consultant I’ve worked with. She professional and a great person to work with. The dealership and finance personnel are very professional with no pressure to just sale More

by Leonardhilljr4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lameshia Rogers

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Aug 27, 2024

City Volkswagen of Highland responded

Thank you so much, Leonard, for your wonderful review! We are thrilled that Lameshia had the opportunity to provide you with great service. We thank you for choosing City Volkswagen of Highland! Sam Lotta - slotta@cityautogroup.com

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