James Stecker | Page 34

Wonderful Job James Stecker went way beyond his call of duty to help straighten out our GM problem. We have a problem that GM cannot fix presently. James Stecker went way beyond his call of duty to help straighten out our GM problem. We have a problem that GM cannot fix presently. More

by BNBWHEELER Verified Customer Verified Customer

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Average I purchased a BMW Z4 from this location. The Dealer's service was Great as far as courtesy and friendliness. However, the disclosure of the car's insp I purchased a BMW Z4 from this location. The Dealer's service was Great as far as courtesy and friendliness. However, the disclosure of the car's inspection was sub-par. The windshield wiper motor was not working, and I was failed to be informed of this. I would have still purchased the vehicle, but a full disclosure would have been nice. More

by mlmhinds Verified Customer Verified Customer

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Overall Poor Service This dealership service department as usual is slow to respond for any routine service or repair. They fail to realize that as a paying customer our t This dealership service department as usual is slow to respond for any routine service or repair. They fail to realize that as a paying customer our time is important and follow up is key. If I make an appointment for a previously discussed repair that has already been reviewed by their technician I would expect some sort of followup soon rather than later. I dropped my car off at 8:45am. And didnt hear from those guys until 12pm and that's because I called. Just to find out that my car hadn't been taken back for service...how??? Ridiculous service and this is the norm. It generally takes 2 to 3 hours for a oil change and tire rotation with an appointment. No worries, I won't be back. Faulty repairs and slow service for the 4 repairs I've had is the reason why. Not to add the questionable shuttle service and the poor follow up. Customer service really sucks because you have to force communication. Comfy waiting room though. More

by JALLENWILLIAMS12 Verified Customer Verified Customer

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Great dealership Very nice and friendly people. Service advisers are very courteous and professional. The service department is very prompt to get things taken care of Very nice and friendly people. Service advisers are very courteous and professional. The service department is very prompt to get things taken care of in a very timely manner. More

by MJ61981 Verified Customer Verified Customer

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Thanks James, great service! Arrived for service on time and was courteously and promptly greeted. James approached immediately and offered his service. Very nice experience as Arrived for service on time and was courteously and promptly greeted. James approached immediately and offered his service. Very nice experience as always(my third visit), and will continue to go to this dealership for service. More

by ERNESTLAWRENCE Verified Customer Verified Customer

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First service of my new GMC. When I called to make appointment for 1st service of my new GMC, the young lady was very friendly and helpful. When I arrived for my service, I was wa When I called to make appointment for 1st service of my new GMC, the young lady was very friendly and helpful. When I arrived for my service, I was warmly greeted and service was taken care of promptly. More

by Junebug Verified Customer Verified Customer

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Replace Battery Great service, but I’m disappointed in that my battery failed after 7 months of a 30 month warranty. The dealer replaced the battery at no cost except Great service, but I’m disappointed in that my battery failed after 7 months of a 30 month warranty. The dealer replaced the battery at no cost excepting a labor charge of $25. Since the battery was defective and I paid for the initial installation,I feel this to be unfair. It was a GM battery under warranty and I should not reasonably anticipate incurring a labor expense on a virtually new battery. I’m a long time customer and enjoy the relative comradely of a long-time relationship. It’s a wonderful service department. I’ll likely be a customer until I no longer can operate a vehicle. Thanks for listening. Ê More

by AWESSELMANN Verified Customer Verified Customer

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Oil change and tire rotation kill The staff was friendly. They got me in at my appointment time and out very quickly. The waiting area was comfortable for customers needs also. The staff was friendly. They got me in at my appointment time and out very quickly. The waiting area was comfortable for customers needs also. More

by JLSIMS Verified Customer Verified Customer

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AC warranty repair After the third time to have my truck in for this issue, the air conditioning problem was diagnosed correctly and the repairs we made in a timely mann After the third time to have my truck in for this issue, the air conditioning problem was diagnosed correctly and the repairs we made in a timely manner. More

by WEILERD Verified Customer Verified Customer

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James is a pleasure to work with. Love James, he is a pleasure to work with. Always very accommodating!! He gets me in and out as quickly as possible, or has a rental ready for me!! H Love James, he is a pleasure to work with. Always very accommodating!! He gets me in and out as quickly as possible, or has a rental ready for me!! He's the best!! More

by Donna Hubbard Verified Customer Verified Customer

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