James Orton
James Orton at BMW and Mazda of Crystal Lake
Refer Me

James Orton | Page 6

New Mazda, New BMW and Used Car Sales

BMW and Mazda of Crystal Lake

360 S Illinois Rte 31
Crystal Lake, IL 60014

Contact Me
5.0
60 Reviews

Northern Illinois, Crystal Lake, is where you can find some of the best the automotive industry offers, from engineering, luxury and performance, in that of BMW's internationally awarded 6 cylinder engines and balance, to Mazda's premium approach to design and safety. We also acquire some of the finest machines, and automotive gems, given our community and area of enthusiasts. Our Employees here at the dealership also make up a huge part of our success, in listening to our clients needs and performing deliveries that get the most out of your new or pre owned car purchased. We swear by our product and drive them daily, come and experience Auto made easy

Dealership Experience

20 yrs, 5 mos

Industry Experience

27 yrs, 9 mos

Specialties & Trainings

Certified BMW, Mazda Sales since 2004

Languages Spoken

English English

Employee Video

5.0

60 Reviews

Write a Review

60 Reviews of James Orton

July 21, 2019

Dealership Rating
Employee Rating

Excellent dealer The car buying process was very quick and easy. Everyone we worked with did a great job from email exchanges to visiting the dealer. I highly recomm More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Leah Ruscitti-Smalley , Rich Spears

May 26, 2019

Dealership Rating
Employee Rating

No pressure and very attentive James, Tyler and Derrick came together as a great team to help us with our purchase. They addressed any needs and concerns. The sales process was flaw More

by TC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Derek Cogdill , Tyler McMillin, Rich Spears

May 17, 2019

Dealership Rating
Employee Rating

Love my Mazda We were looking for a Mazda MX5RF in a particular color. They went out of their way to find it. We are extremely happy with the vehicle. James and Bob More

by Sandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Leah Ruscitti-Smalley , Derek Gruendemann, Bob Miller, don't know the name of the young man who made the vehicle perfect when picked up.

May 09, 2019

Dealership Rating
Employee Rating

Small Town Feel I recently bought a 535i at Anderson and had a smooth, enjoyable experience. James Orton and Eric Pedersen took the time to show me my options and mad More

by Mike Kouvelis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Derek Cogdill , TIm Conlon, Eric Pedersen, Rich Spears

March 27, 2019

Dealership Rating
Employee Rating

Wha auto buying should be I had a pleasant purchasing experience from beginning to end and would definitely look to do business there again. James from sales was a great, I nev More

by Joey123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Leah Ruscitti-Smalley , Rich Spears

March 02, 2019

Dealership Rating
Employee Rating

A good place to do business As with any complex set of transactions, be careful to be very clear about your expectations. Anderson had been very good on my prior two BMW purchase More

by BMWlover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rich Spears

Mar 03, 2019

BMW and Mazda of Crystal Lake responded

Thank you so much for choosing us! We're glad things were resolved and we look forward to seeing you again!

January 22, 2019

Dealership Rating
Employee Rating

Dearlership No high pressure Great Sale person answer all my question about the car Would recommend to my friend glad a stop at the dearlershipfor a quote More

by Pizza Man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michelle Canova , Rich Spears

January 19, 2019

Dealership Rating
Employee Rating

Customer Setvice is a JOKE Well I wish I could say that the 5th time was the charm but that’s not the case!!!! I don’t understand how the Regional Manager (Dan) can acknowledge More

by Mazada Experience-what a joke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Derek Cogdill , Rob Jacobus

Feb 15, 2019

BMW and Mazda of Crystal Lake responded

We're sorry that you're disappointed with your vehicle. We have done everything possible, including bringing in service representatives directly from Mazda to look at your vehicle on two different occasions and they also came to the same conclusion as our technicians. You did receive a refund for your apple car play and reimbursement for your gas, we felt that was just the right thing to do. Our replacement offer still stands if you decide to upgrade to the newer model that we discussed, just let us know.

January 05, 2019

Dealership Rating
Employee Rating

Pre-owned purchase. Drove an hour and a half to inspect and test drive a particular make and model vehicle that was not available closer to where I live. Worked out a go More

by John E
Recommend Dealer
Yes

Other Employees Tagged: Rich Spears

December 08, 2018

Dealership Rating
Employee Rating

Mazda Owner I have purchased numerous vehicles over the years from local dealers, none have ever been as easy as it has been with Crystal lake Mazda. On my third More

by Digin4alivin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Derek Gruendemann

...
6

Dealership Inventory (120 Vehicles)

new 2025 BMW 4-Series car, priced at $56,160
2025 BMW 4-Series
new
Arctic Race Blue Metallic exterior
Automatic
AWD
new 2025 BMW iX car, priced at $100,755
2025 BMW iX
new
Mineral White Metallic exterior
Automatic
AWD
new 2024 BMW 2-Series car, priced at $41,395
2024 BMW 2-Series
new
Phytonic Blue Metallic exterior
Automatic
AWD
new 2025 BMW X7 car, priced at $126,550
2025 BMW X7
new
Carbon Black Metallic exterior
Automatic
AWD
new 2025 BMW X7 car, priced at $117,855
2025 BMW X7
new
Brooklyn Grey Metallic exterior
Automatic
AWD
used 2024 BMW X5 car, priced at $64,000
2024 BMW X5
used
Mineral White Metallic exterior
Automatic
AWD