James Orton | Page 6
New Mazda, New BMW and Used Car Sales
BMW and Mazda of Crystal Lake
360 S Illinois Rte 31
Crystal Lake, IL 60014
Northern Illinois, Crystal Lake, is where you can find some of the best the automotive industry offers, from engineering, luxury and performance, in that of BMW's internationally awarded 6 cylinder engines and balance, to Mazda's premium approach to design and safety. We also acquire some of the finest machines, and automotive gems, given our community and area of enthusiasts. Our Employees here at the dealership also make up a huge part of our success, in listening to our clients needs and performing deliveries that get the most out of your new or pre owned car purchased. We swear by our product and drive them daily, come and experience Auto made easy
Read moreDealership Experience
20 yrs, 5 mos
Industry Experience
27 yrs, 9 mos
Specialties & Trainings
Certified BMW, Mazda Sales since 2004
Languages Spoken
English
Employee Video
60 Reviews
Write a Review60 Reviews of James Orton
July 21, 2019
Excellent dealer The car buying process was very quick and easy. Everyone we worked with did a great job from email exchanges to visiting the dealer. I highly recomm The car buying process was very quick and easy. Everyone we worked with did a great job from email exchanges to visiting the dealer. I highly recommend Anderson Crystal Lake. More
Other Employees Tagged: Leah Ruscitti-Smalley , Rich Spears
May 26, 2019
No pressure and very attentive James, Tyler and Derrick came together as a great team to help us with our purchase. They addressed any needs and concerns. The sales process was flaw James, Tyler and Derrick came together as a great team to help us with our purchase. They addressed any needs and concerns. The sales process was flawless and expedient. More
Other Employees Tagged: Derek Cogdill , Tyler McMillin, Rich Spears
May 17, 2019
Love my Mazda We were looking for a Mazda MX5RF in a particular color. They went out of their way to find it. We are extremely happy with the vehicle. James and Bob We were looking for a Mazda MX5RF in a particular color. They went out of their way to find it. We are extremely happy with the vehicle. James and Bob were very helpful with the purchase. Bob also went out of his way to explain the workings of the infotainment screen and the other options we got on it. More
Other Employees Tagged: Leah Ruscitti-Smalley , Derek Gruendemann, Bob Miller, don't know the name of the young man who made the vehicle perfect when picked up.
May 09, 2019
Small Town Feel I recently bought a 535i at Anderson and had a smooth, enjoyable experience. James Orton and Eric Pedersen took the time to show me my options and mad I recently bought a 535i at Anderson and had a smooth, enjoyable experience. James Orton and Eric Pedersen took the time to show me my options and made me comfortable with what I consider to be a stressful process. Rich Spears handled the financial end of it quickly and covered every aspect; he’s a pro. I’ve serviced at Anderson for a long time so I was familiar with Derek Cogdill, very capable, always pays attention to any concerns. Overall, Anderson is like a dealership you might find a couple of hundred miles out from the big city, friendly and committed to small town ethics. More
Other Employees Tagged: Derek Cogdill , TIm Conlon, Eric Pedersen, Rich Spears
March 27, 2019
Wha auto buying should be I had a pleasant purchasing experience from beginning to end and would definitely look to do business there again. James from sales was a great, I nev I had a pleasant purchasing experience from beginning to end and would definitely look to do business there again. James from sales was a great, I never felt rushed or pushed into making the transaction. More
Other Employees Tagged: Leah Ruscitti-Smalley , Rich Spears
March 02, 2019
A good place to do business As with any complex set of transactions, be careful to be very clear about your expectations. Anderson had been very good on my prior two BMW purchase As with any complex set of transactions, be careful to be very clear about your expectations. Anderson had been very good on my prior two BMW purchases, so I have VERY high expectations from them. The initial deal had a few problems, but when brought to their attention, they were resolved. I will be going back to them in the future. More
Other Employees Tagged: Rich Spears
January 22, 2019
Dearlership No high pressure Great Sale person answer all my question about the car Would recommend to my friend glad a stop at the dearlershipfor a quote No high pressure Great Sale person answer all my question about the car Would recommend to my friend glad a stop at the dearlershipfor a quote More
Other Employees Tagged: Michelle Canova , Rich Spears
January 19, 2019
Customer Setvice is a JOKE Well I wish I could say that the 5th time was the charm but that’s not the case!!!! I don’t understand how the Regional Manager (Dan) can acknowledge Well I wish I could say that the 5th time was the charm but that’s not the case!!!! I don’t understand how the Regional Manager (Dan) can acknowledge and agree that there are safety issues with my vehicle and still nothing is done. Wait, check that - there is something done - they put you right back into the vehicle! Then when they have the chance to do what’s right to make things right they are too interested in money to take care of the customer. CUSTOMER SERVICE IS A JOKE!!!! STAY AWAY from this dealership and from Mazda vehicles in general!! After having my vehicle in 4 times for THE SAME ISSUE they kept it for 13 days. During this time they asked to drive it to see if they could duplicate the problem- even though we had provided pictures of the issues. We agreed to this but boy were we shocked. 347 miles put on my car!!!!!! When was it in the shop!!!! As if that wasn’t bad enough, when we picked it up it had less the a quarter tank of gas!!! When I asked about gas I was told “the service manager will have to approve that”. To top it off we were asked to purchase an additional piece of software to “hopefully fix the issue” when the car is still under warranty! The person that we spoke to in the service is rude and is of the opinion that women don’t know anything about electronics or cars. When we called to report our unhappiness with the service it was a big “oh well” from our sales person all the way up to the dealership manager. They did say “when you’re back in the area we’ll give you a tank of gas” - really??? Stay away from this dealership and from their service department. More
Other Employees Tagged: Derek Cogdill , Rob Jacobus
January 05, 2019
Pre-owned purchase. Drove an hour and a half to inspect and test drive a particular make and model vehicle that was not available closer to where I live. Worked out a go Drove an hour and a half to inspect and test drive a particular make and model vehicle that was not available closer to where I live. Worked out a good trade value and pre-owned price. Very accommodating from beginning to end. James Orton was a pleasure to work with. More
Other Employees Tagged: Rich Spears
December 08, 2018
Mazda Owner I have purchased numerous vehicles over the years from local dealers, none have ever been as easy as it has been with Crystal lake Mazda. On my third I have purchased numerous vehicles over the years from local dealers, none have ever been as easy as it has been with Crystal lake Mazda. On my third vehicle purchase from them and have always been able to work a deal without any hassle. Excellent dealer with very knowledgeable staff! More
Other Employees Tagged: Derek Gruendemann