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James Orton
James Orton
New Mazda, New BMW and Used Car Sales
BMW and Mazda of Crystal Lake
360 S Illinois Rte 31
Crystal Lake, IL 60014
69 Reviews
Northern Illinois, Crystal Lake, is where you can find some of the best the automotive industry offers, from engineering, luxury and performance, in that of BMW's internationally awarded 6 cylinder engines and balance, to Mazda's premium approach to design and safety. We also acquire some of the finest machines, and automotive gems, given our community and area of enthusiasts. Our Employees here at the dealership also make up a huge part of our success, in listening to our clients needs and performing deliveries that get the most out of your new or pre owned car purchased. We swear by our product and drive them daily, come and experience Auto made easy
Read moreDealership Experience
21 yrs, 5 mos
Industry Experience
28 yrs, 9 mos
Specialties & Trainings
Certified BMW, Mazda Sales since 2004
Languages Spoken
English
Employee Video
69 Reviews
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69 Reviews of James Orton
October 04, 2025
Crystal Lake BMW is a very professional tet persobal store. The prople there are helpful, and knowledgeable. We have bought several cars there, and have always been aatisfied with the service we have re store. The prople there are helpful, and knowledgeable. We have bought several cars there, and have always been aatisfied with the service we have received. More
by jkarl172
Other Employees Tagged: Mike Schwarz
October 03, 2025
We have been with BMW of Crystal Lake for over 20 years: leasing, buying, and servicing our many X3s. In all that time James Orton has been our sales rep., service contact, financial advisor, and trusted fr leasing, buying, and servicing our many X3s. In all that time James Orton has been our sales rep., service contact, financial advisor, and trusted friend. Even when he is working hard on sales events, he always takes the time to accommodate our needs and limitations, and he never makes any request seem like a bother. Not only can he tell you anything you want to know about these complex vehicles, you come away feeling you actually learned something! He is the biggest reason we have stayed with BMW of Crystal Lake for over two decades. (The X3s are great, too! ) Ed and Nancy Ponczek More
by Itsczek
Other Employees Tagged: Heather Liautaud, Leah Ruscitti-Smalley, Derek Cogdill , Ed Rubio
October 02, 2025
I had an outstanding experience at BMW of Crystal Lake. From start to finish, everything was smooth and stress-free. My salesperson, James, was exceptional – knowledgeable, honest, and truly helpful. He gu From start to finish, everything was smooth and stress-free. My salesperson, James, was exceptional – knowledgeable, honest, and truly helpful. He guided me through the selection process with ease, answered all of my questions thoroughly, and made sure I felt confident in my decision. The trade-in and purchase process could not have been easier. The finance team was professional and efficient, making the paperwork simple and transparent. The service department has also been wonderful, adding to my confidence in choosing this dealership. Overall, it was a very pleasant experience, and I couldn’t be happier with my new X2 M35i BMW. This will absolutely be my dealership for all future purchases More
by Petals BMW
Other Employees Tagged: Heather Liautaud, Dan Brzozowski, Derek Cogdill, Nico Ghiselli, Mike Schwarz
September 24, 2025
James was so accommodating and knowledgeable about the vehicle we came to see and test drive. He didn’t rush me to make a decision and made sure everything was to my satisfaction before I left the dealers vehicle we came to see and test drive. He didn’t rush me to make a decision and made sure everything was to my satisfaction before I left the dealership. The entire staff was very friendly and helpful. It was a great experience. More
by lcramer2609
Other Employees Tagged: Leah
March 03, 2025
Everyone at this dealership is very friendly and helpful. James is always a phone call away for any questions. I went in for an appointment with him and got out of there with my car washed. I will recommend James is always a phone call away for any questions. I went in for an appointment with him and got out of there with my car washed. I will recommend this dealership to anyone. More
by Ilda.S
February 17, 2025
This was my first Mazda and the whole process went smoothly thanks to James. He is very knowledgeable, respectful, and professional. This was my third visit in a dealership in two days and while in th smoothly thanks to James. He is very knowledgeable, respectful, and professional. This was my third visit in a dealership in two days and while in the first two I went in and out, this one made me feel welcomed and helped me decide on getting a new car. Also wanted to mention Dan, the manager who also helped with getting me a fair price alongside James. More
by Ilda.S
February 01, 2025
Got a fair price for my trade in and the purchase price on a new vehicle. Overall it was a painless process. Good customer service. on a new vehicle. Overall it was a painless process. Good customer service. More
by rdesmond61
Other Employees Tagged: Dan Brzozowski, Mike Schwarz
January 24, 2025
This is a great dealership. This is my 4th Mazda, and 4h vehicle from this dealership! Mazda should explore a different configuration for their Key Fobs. Buttons on the edge a This is my 4th Mazda, and 4h vehicle from this dealership! Mazda should explore a different configuration for their Key Fobs. Buttons on the edge are often inadvertently pressed. More
by rpeck582
Other Employees Tagged: Leah Ruscitti-Smalley, Mike Schwarz , Heather
September 18, 2024
Excellent customer service and one of the best sales rep in the area. She comes highly recommended. in the area. She comes highly recommended. More
by Bgl341
Other Employees Tagged: Heather Liautaud, Dan Brzozowski, Michelle Canova, Derek Cogdill, Nico Ghiselli, Mike Schwarz, Devon Stovall , Kyle Jensen
