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James Fuhs
James Fuhs at Folsom Lake Ford
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James Fuhs

Parts & Service Director

Folsom Lake Ford

12755 Folsom Blvd
Folsom, CA 95630

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4.9
728 Reviews
4.9

728 Reviews

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728 Reviews of James Fuhs

January 22, 2025

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Employee Rating

Excellent service, staff were very polite and helpful. I have bought several cars here, and always recommend Folsom Lake Ford to my friends and acquaintances. More

by VikiLiz
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Service Time
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Recommend Dealer
Yes
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January 21, 2025

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The Service team was friendly, professional and efficient. I took advantage of the free Shuttle service which was awesome. More

by AMYJOHAL
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Service Time
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Recommend Dealer
Yes
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January 19, 2025

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Folsom Ford was great to work with. My service advisor Jim V. was very knowledgeable and friendly. More

by MARKSHOQUIST0
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jon Peterson, Paul Campagna

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January 18, 2025

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Excellent service as alwats. They took my truck in for services and were able to fix the issue quickly. This is my 3rd lease and I will continue my business with them. More

by adampaine
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Skye Mascadri, Mike Wrigley, Greg Dobbins, Paul Campagna , Jim Z

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Jan 21, 2025

Folsom Lake Ford responded

Thank you for your wonderful review! I am thrilled to hear that you received excellent service and that we could quickly resolve the issue with your truck. I truly appreciate your loyalty and I am glad to have you as a valued customer at Folsom Lake Ford. I look forward to seeing you again for your next lease! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 17, 2025

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Great customer service. Very competent employees that were able to complete a very big service in a matter of hours instead of days. More

by jarrodb24
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Recommend Dealer
Yes
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Jan 21, 2025

Folsom Lake Ford responded

Thank you for your wonderful feedback! I'm thrilled to hear that you received great customer service and that our team at Folsom Lake Ford was able to complete your service quickly and efficiently. I appreciate your recognition of our competent employees. I look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 17, 2025

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We were promptly greeted. We came with a list of items we wanted completed. We were given upfront and honest estimate. We appreciate the honesty of our service provider. We we More

by kimcodywilleford
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 21, 2025

Folsom Lake Ford responded

Thank you for your feedback! I'm glad to hear that you appreciated the upfront and honest estimate during your visit to Folsom Lake Ford. Your satisfaction is important to me, and I understand that the wait for the shuttle was longer than expected. I appreciate your patience and hope to serve you even better on your next visit. Please reach out to us for any future needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 16, 2025

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They did what they were supposed to do , but why did it take them 4 hours to install 4 tires and do an alignment? James was great and I realize he had no control over the time it took to do the work. Lacey More

by kendude42
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Lacey

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Jan 17, 2025

Folsom Lake Ford responded

Thank you for sharing your experience with us. I appreciate your feedback regarding the tire installation and alignment. I understand your concerns about the time it took and the cleanliness of our facility. It's our goal at Folsom Lake Ford to maintain high standards in service and environment. I’ll address these issues to improve our service in the future. If you would like to discuss this further, please don’t hesitate to reach out to me directly. Thank you again for your input! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

Jan 17, 2025

kendude42 responded

Hello Mr Peterson, this is no reflection on the people that worked with me at the service center, they were great! Lacey was great, James who worked with me yesterday was great, please don't punish them for the condition of your establishment there, the place was dirty, the bathrooms were dirty, it shouldn't have taken 4 hours to put four new tires on my truck and doing alignment. You guys asked for my rating, I'm an honest dude and that's what I gave. Please reward James and Lacey for their great customer service!

January 15, 2025

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ok but I don't recognize any of the names listed in the rate people you worked with More

by BDWILBUR
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jon Peterson, Skye Mascadri, Mike Wrigley, Greg Dobbins, Paul Campagna , Rene

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Jan 17, 2025

Folsom Lake Ford responded

Thank you for your feedback. I appreciate you taking the time to share your experience with us at Folsom Lake Ford. If you have any specific concerns or if there’s anything I can assist you with, please don’t hesitate to reach out directly. I strive to maintain high standards and your input helps us improve. I hope to see you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 14, 2025

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We bring our vehicles to Folsom Lake Ford for all of our needs, feel well taken care of. More

by CHERIE.PRIOR
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bridget

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Jan 16, 2025

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that you feel well taken care of at Folsom Lake Ford. We appreciate your trust in us for all your vehicle needs and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 14, 2025

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Employee Rating

Customer Service was exceptional. Shuttle service went above and beyond to accommodate. On time as promised. Great Job! More

by JOHN.COOGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 16, 2025

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that you had an exceptional experience with our customer service and shuttle service at Folsom Lake Ford. We always strive to go above and beyond for our customers. We appreciate your kind words and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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