James Freel
James Freel at Crest Cadillac
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James Freel

Cadillac Certified Service Director

Crest Cadillac

6280 State Hwy 121
Frisco, TX 75034

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4.6
191 Reviews
4.6

191 Reviews

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191 Reviews of James Freel

March 31, 2025

Dealership Rating
Employee Rating

Charles from parts department went far and beyond to take care of me. Thank you More

by procarebns
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Recommend Dealer
Yes

March 31, 2025

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Very helpful staff. Quote was detailed and they explained everything clearly. Work was done quickly and process was very smooth. More

by ANDREWEMORYLOTT
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Recommend Dealer
Yes

March 31, 2025

Dealership Rating
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When I come into Crest Cadillac The customer service from everyone is always above and beyond my service advisor. Greg is very attentive to my needs And it’s never a long wait and I appreciate being valued More

by Kamelalampkin
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Recommend Dealer
Yes

Other Employees Tagged: Greg .H

March 30, 2025

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Great customer service. Always a pleasure working with them from the phone call to the service advisor. More

by FOXBUNKER
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Recommend Dealer
Yes

March 30, 2025

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The dealership is fine Since leasing my XT5 I basically visit the service dept but this time it was more expensive than before because I have a turbo engine to service it in my opinion was expensive I paid More

by okelleystallion
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Recommend Dealer
Yes

March 30, 2025

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The service reps rarely keep me informed on the status of my car. When I try to schedule an appointment, they are never able to do it on my schedule, it is always on theirs. More

by hmfitzhugh
Service Price Transparency
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Recommend Dealer
No
Mar 30, 2025

Crest Cadillac responded

Your feedback is greatly appreciated. Please reach out to our Service Director James Freel at jfreel@vtaig.com to further discuss your concerns.

March 29, 2025

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Service was done as expected. I do wish they would stop sending out multiple surveys. More

by DLHANSON72
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Recommend Dealer
Yes

Other Employees Tagged: Shaun Barron

March 29, 2025

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Employee Rating

Every time I come into the dealership, My service advisor always make sure that I’m taken care of. He goes above and beyond with excellent service to make sure that all my needs are met before I leave the de More

by Kamelalampkin
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg

March 29, 2025

Dealership Rating
Employee Rating

Very good ! Same day service very friendly and efficient, good quality work and hospitality. Clean environment More

by KENNY35
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Recommend Dealer
Yes

March 28, 2025

Dealership Rating
Employee Rating

Logan was very helpful and explained the procedures for my repair very well and quickly More

by KIM76
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Recommend Dealer
Yes
Mar 31, 2025

Crest Cadillac responded

It's great to hear that Logan was so helpful and provided clear and quick explanations regarding your repair procedures! We're glad he was able to make the process smooth for you. We appreciate you taking the time to share your positive experience, and we look forward to seeing you next time!

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