James DaSilva

James, the sales person was knowledgeable and responsive. I was not pleased with the next level. He tried to add pre paid services that I explicitly informed him, I did not want. I have made thre responsive. I was not pleased with the next level. He tried to add pre paid services that I explicitly informed him, I did not want. I have made three requests for a copy of my purchase agreement and have not received a copy. I should have received the purchase agreement the day I bought the vehicle. I did not! Terrible. More

by JIMANDLUZERNEST Verified Customer Verified Customer

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Livermore Audi handled my deal with professionalism and smoothness. I highly recommend, to include Jen. smoothness. I highly recommend, to include Jen. More

by ajaime0 Verified Customer Verified Customer

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Audi took my money ($34,000) without selling me a working car!!! Here it is 6mos later with no working car from Audi. My initial purchase was the faulty Etron with outstanding safety recalls (Apr 31, 2024 car!!! Here it is 6mos later with no working car from Audi. My initial purchase was the faulty Etron with outstanding safety recalls (Apr 31, 2024). I returned the Etron within 48hrs and demanded my money and trade in car be returned to me ($34k = $18k cash and a 2019 Mercedes Coupe trade in). I was told no, by Sales Mgr. Adris. He then offered to replace the Etron with another car instead. He asked for 30 days to do it. He located and swapped 2021 Q5 premium after waiting a month in late May. The 2nd car, the Q5 swap, also failed. The 2nd car had engine failure. It is now Nov and I have no car. Audi tried to offer me another Q5 car today (Nov 3) but wanted me to pay more money. Keep in mind, AUDI CURRENTLY has $34K of my money from the initial transaction that they have not made good on. I still have no car. To make matters worse, I was asked to leave the loaner car and not offered another loaner or a "freakin" ride home. All of this and I still have no working car in exchange for my $34k. More

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Audi Livermore helped me the car of my dreams. Zamir. Alex and Dris were very helpful. Zamir. Alex and Dris were very helpful. More

by Supuu Verified Customer Verified Customer

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UPDATED from Apr & May 2024 reviews I left previously for 2019 E-tron & 2021 Q5. My initial purchase was a 2019 E-tron in Apr 2024. This car was sold to me without recall disclosure or correct mileage ran 2019 E-tron & 2021 Q5. My initial purchase was a 2019 E-tron in Apr 2024. This car was sold to me without recall disclosure or correct mileage range info. Turns out 1 of 2 outstanding recalls was a fire safety issue. The car was plugged in at my home! I returned the next day to request a refund and return of my trade in. I was denied by the manager Adrees. After multiple conversations, and approximately 3weeks later, he approved a swap for a different car; a 2021- Q5. I drove home on Apr 30 in a 2021 - Q5. On May 3 (4 days later) a malfunction message appeared on the Q5 dash while we were on the way back to the dealership to pick up floor mats. We immediately drove this car to their service dept & notified the service team, manager & my sales rep. We had taken pictures of the dash message and showed it to service staff, Adrees and my salesperson. My Sales rep was directed to take the car on a test run & he was not able duplicate the dash message. We were sent home without any further action, except to let them know if it happened again. On Aug 15, The Q5 car shut down completely on the freeway displaying the same malfunction messages. It had to be towed to the service dept. On Fri, Oct 12, I learned that the engine failed and the repair cost was $16k. This issue occurred slightly past the 90day warranty period but was originally reported 4days into the warranty period. Since the original report on May 3 was not logged by the service depart, the dealerships warranty people won't honor the warranty & Audi expects me to "chip in" on this massive bill. In the meantime, they have/sold my trade in car (a 2019 Merc Coupe) and kept my $18k. This purchase experience has taken more than 6mos and still has not been resolved; a total nightmare. The EV & Q5 were not as advertised. Both vehicles sold to me had issues. Turns out the manager who was in charge of fixing this debacle failed and is no longer employed there. And...I STILL don't have a car that works 6months later. This has been stressful and unethical. Although my salesperson, James De Silva, for the Q5 was exceptional in his efforts to help resolve this, management continues to make this situation worse by expecting me to pay more money for their mistakes. I have no choice but to pursue legal action to recover all the money taken from me. This is wrong. I still don't have a fair purchase from this dealership to make this right! This is just wrong on so many levels! More

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Great experience. Dealer went out of their way to secure a car from another dealership that met my needs! Dealer went out of their way to secure a car from another dealership that met my needs! More

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Service team at Audi is great. We will continue to come to this dealership for service. The sales team at Livermore has always been a struggle for us. Bait and switch tactics, We will continue to come to this dealership for service. The sales team at Livermore has always been a struggle for us. Bait and switch tactics, lack of knowledge, or false promises are typically where we end up after interactions with different sales people at Livermore. More

by Eastbay Driver Verified Customer Verified Customer

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Jasmes is the best sales person in the business, he made the purchase of our new vehicle so easy and pleasant, after not-so-great experience at another dealer he earned my respect and I will recommend him t the purchase of our new vehicle so easy and pleasant, after not-so-great experience at another dealer he earned my respect and I will recommend him to anyone looking to buy your next Audi. Keep up the great work. More

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Nick was amazing. He made the whole process smooth and easy. Great communication very informative. We would absolutely do business again here He made the whole process smooth and easy. Great communication very informative. We would absolutely do business again here More

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They were so extremely helpful and supportive! I would highly recommend them to my friends and family. I would highly recommend them to my friends and family. More

by romay72 Verified Customer Verified Customer

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