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James Cathers
James Cathers at BMW of Freehold
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James Cathers

Service Advisor

BMW of Freehold

4225 US Hwy 9
Freehold, NJ 07728

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5.0
10 Reviews

Dealership Experience

2 yrs, 3 mos

5.0

10 Reviews

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10 Reviews of James Cathers

April 16, 2024

Dealership Rating
Employee Rating

I was treated very well they had a lot of patience with helping us decide on which vehicle to purchase they listen to all our needs and concerns they get 10 stars frank went way out his way to please us More

by RICHARD88911
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dori Dado, Justine Ammiano, Ruslan Gayetsky, Maria Shouldice, Danny Claro, John Cheung, Frank Catania, Mohammad (Little Moe Hamad , Mohammad (Moe) Awadallah

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Apr 18, 2024

BMW of Freehold responded

Hi Richard! It's great to know that Frank and John went above and beyond in assisting you at BMW of Freehold. We're glad we could meet your needs! Thanks for the recommendation and come again soon!

February 24, 2024

Dealership Rating
Employee Rating

I've been with Freehold bmw since I leased my first BMW 3 years ago. I returned upon termination of the lease and they made it easy to purchase out the car. More

by docbrok
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Dori Dado, Ruslan Gayetsky, Mark Vicens, Arthur Yestrebov , Mohammad (Moe) Awadallah, Antonios Delfinopoulos

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Feb 26, 2024

BMW of Freehold responded

Hello! We're glad to know that your lease termination and purchase process was smooth at BMW of Freehold. We appreciate you sticking with us over the years. We look forward to serving you for many more!

November 29, 2023

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Employee Rating

Always looking to please the customer, everyone is well informed and friendly. Great place to do business. More

by HAPPYHONNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Itkin, John Cheung

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Nov 30, 2023

BMW of Freehold responded

Hi! We're glad to know you had a positive experience with our informed and friendly team at BMW of Freehold. We always strive to provide top-notch service and make every visit enjoyable for our customers. Thanks for your kind words and we hope to see you again!

November 28, 2023

Dealership Rating
Employee Rating

Very good. James is very good & knowledgeable James is very good, Knowledgeable & takes the time to explain whats needed. More

by RFFND3
Recommend Dealer
Yes

Other Employees Tagged: James Cathers

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Nov 29, 2023

BMW of Freehold responded

Hi! We're glad to know that James was able to provide you with a knowledgeable and thorough service at BMW of Freehold. Thank you for your positive feedback and we hope to see you again!

November 28, 2023

Dealership Rating
Employee Rating

Prompt, courteous and very knowledgeable. James Cathers was beyond helpful and went out of his way to deliver excellent service. More

by Dennis Waggner
Recommend Dealer
Yes

Other Employees Tagged: James Cathers

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Nov 29, 2023

BMW of Freehold responded

Hi Dennis! It's great to know that James was prompt, courteous, knowledgeable, and delivered excellent service and was so helpful during your visit at BMW of Freehold. Thanks for sharing your experience and we hope to see you again!

November 28, 2023

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Employee Rating

James was very courteous, he didn't even flinch when I told him I was getting a message that the keyfob battery was low. His estimated time to preform the service was right on point. I would like to thank More

by anthony3c2d
Recommend Dealer
Yes

Other Employees Tagged: James Cathers

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Nov 29, 2023

BMW of Freehold responded

Hi Anthony! It's great to know that James and our team at BMW of Freehold were able to provide you with the excellent service we strive for. We appreciate your loyalty over the years! We hope to see you again for more great visits!

November 27, 2023

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Employee Rating

The process took very long and most issues where delt with. The one issue that wasn't resolved was about the 12v outlet still not working. (Upsestting) all other issues where taken care of with plesure. More

by BERISHRAPAPORT
Recommend Dealer
Yes

Other Employees Tagged: James Cathers

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Nov 29, 2023

BMW of Freehold responded

Hi Berishra! We appreciate your feedback and patience during the process at BMW of Freehold. We're glad to know most issues were resolved, but we apologize for any inconvenience with the 12v outlet. Please feel free to reach out so we can address this concern properly! Thank you, Frank Ghusson - Service Manager - fghusson@dchusa.com

November 25, 2023

Dealership Rating
Employee Rating

The service manage was very helpful in getting my problem resolved Love my BMW GOOD BYE More

by Ralphharley123
Recommend Dealer
Yes

Other Employees Tagged: James Cathers

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Nov 27, 2023

BMW of Freehold responded

Hi Ralph! Thanks for taking the time to leave us a review. It's great to hear that the service team at BMW of Freehold was very helpful and was able to fix your car. We hope to see you again!

November 23, 2023

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Employee Rating

Excellent experience. James went out of his way to take care of my service need. More

by Z24LEMON
Recommend Dealer
Yes

Other Employees Tagged: James Cathers

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Nov 25, 2023

BMW of Freehold responded

Hello! Thanks for leaving a review and letting us know that you had an excellent experience at BMW of Freehold. It's great to hear that James went out of his way to take care of your service needs. We hope to see you again!

January 18, 2023

Dealership Rating
Employee Rating

Top notch service advisor. It was great working with him and we had a pleasant experience. We will be back. More

by Mr T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 20, 2023

BMW of Freehold responded

Hi Mr.T., We strive to provide top-notch service here at Carbone Dodge Chrysler Jeep RAM. It is our greatest pleasure to assist our customers in figuring out the issue and coming up with a plan of execution to get both you and your vehicle back on the road as soon as possible. Our service team appreciates you taking the time to leave these praises, as well as looking forward to seeing you again down the road.

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