The salesman was very polite, professional, and
knowledgeable about the cars. He was vey helpful in helping me decide on whether I wanted a used car or a new car.
knowledgeable about the cars. He was vey helpful in helping me decide on whether I wanted a used car or a new car.
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by AWILLIAMS80
Verified Customer
Verified Customer
Other Employees Tagged:
Mahric
Nov 12, 2025 -
Mullinax Buick GMC responded
Thank you for your great review, AWILLIAMS80! We're glad our salesperson was polite, professional, and helpful as you explored your options. It's great to know you felt well-supported in making your decision.
Today is November 10th, I bought a car with these guys on
10/14/2025, I was waiting on the title I figured. Hey, I'll get the title within a week or two, I thought I'd got it in but that was another thing.
10/14/2025, I was waiting on the title I figured. Hey, I'll get the title within a week or two, I thought I'd got it in but that was another thing.
So today is November 10th 2024, and they have not uploaded the title documents yet.
I would say that such a display of competence and lack of customer service regarding something like this is very low.
I asked the lady why the documents weren't uploaded quickly. She asked me what do you mean, I said that I generally get titles within a week or two after actually having bought a car. I generally get titles within a week or two after actually having bought a car.
She seemed surprised at that particular response, she said. Wow!.
I don't know what to say, buying the car was easy but apparently the the after sale support end is just awful.
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by wes.lebaron.harris
Nov 10, 2025 -
Mullinax Buick GMC responded
Mr. Harris:
Thank you for your message and for outlining your concerns.
I reviewed Alabama’s statutes with respect to vehicle titling and dealer obligations. Under Alabama Code § 32‑8‑45, a dealer is required, when purchasing a vehicle for resale, to obtain the certificate of title from the owner or lienholder within 15 days. Also, under Alabama Code § 40‑12‑264 a purchaser (including a dealer) has up to 20 calendar days from vehicle acquisition to procure a license tag or plate. However, I found no statutory time-frame that specifically requires a dealer, after selling a vehicle to a retail consumer, to have the title uploaded to the DMV or delivered to the purchaser by a certain day-count.
That said, we recognize your frustration, you completed your purchase on 10/14/2025 and today it is 11/10/2025, so almost a month has passed without the title being uploaded or delivered as you expected.
I will follow up immediately on your behalf to determine why the delay occurred and expedite the title. Our goal is to get this resolved for you as quickly as possible.
Thank you for your patience thus far. I’ll update you no later than today with our next steps.
Sincerely,
Esteban Ramirez
General Manager
Mullinax Buick GMC Cadillac
eramirez@mullinaxbuickgmc.com
334-851-8000
Nov 10, 2025 -
wes.lebaron.harris responded
Alabama, a dealer acting as a designated agent must electronically submit a title application and supporting documents to the state within 10 calendar days of creating the application. The dealer is responsible for properly completing all paperwork and submitting it along with the required fees to the Alabama Department of Revenue (ADOR) within this timeframe.
Timeframe: The dealer has 10 calendar days to upload the completed title application and supporting documents.
Responsibility: The dealer must complete the application, assemble all required documents, and submit them to the ADOR.
Regulation: This is a requirement under Alabama law (Code of Alabama, 1975 §32-8-35).
Registration: The vehicle must be registered within 20 days to ensure the title application serves as a valid permit for operation until the registration is complete.
A Professional, courteous staff work at Mullinax.
Bravo and applause to our Cadillac dealer Mr. GEO, Mr. Ramirez, Mr. Jamal and Mr. Shak.
Bravo and applause to our Cadillac dealer Mr. GEO, Mr. Ramirez, Mr. Jamal and Mr. Shak.
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by HINDS960
Verified Customer
Verified Customer
Nov 02, 2025 -
Mullinax Buick GMC responded
Thank you for your kind review, Hinds! We're thrilled to hear you had a professional and courteous experience with Geo, Ramirez, Jamal, and Shak. Your recognition means a lot to our team.
It was a very nice experience buying a car at Mullinex.
Josh made it all so easy! They are friendly and don't try to get you to buy a more expensive vehicle.
Josh made it all so easy! They are friendly and don't try to get you to buy a more expensive vehicle.
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by CORUMA58
Verified Customer
Verified Customer
Oct 27, 2025 -
Mullinax Buick GMC responded
Thank you for your nice review, CORUMA58! We're glad Josh made the process easy and that you felt comfortable without any pressure. It's great to know you had a smooth and friendly experience with us.
Excellent, service.
Every question was answered.
William Taylor was very impressive. William walked me through the entire process.
Every question was answered.
William Taylor was very impressive. William walked me through the entire process.
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by ABRIGGS
Verified Customer
Verified Customer
Oct 20, 2025 -
Mullinax Buick GMC responded
Thank you for your excellent review, ABriggs! We're glad William provided clear answers and guided you through the entire process with care. Your feedback means a lot to our team.
This dealership had the vehicle as advertised in stock
and all of the employees were very helpful. I will recommend this dealership to other people.
and all of the employees were very helpful. I will recommend this dealership to other people.
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by DWEST1949
Verified Customer
Verified Customer
Oct 20, 2025 -
Mullinax Buick GMC responded
Thank you for your great review, Dwest1949! We're glad the vehicle was ready as advertised and that our team was helpful throughout your visit. We truly appreciate your recommendation.
Great experience.
Willie went above and beyond for me on my purchase of my new vehicle.
Willie went above and beyond for me on my purchase of my new vehicle.
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by Angela H
Verified Customer
Verified Customer
Other Employees Tagged:
Willie
Oct 09, 2025 -
Mullinax Buick GMC responded
Thank you for your great review, Angela! We're so glad to hear Willie went above and beyond to help with your new vehicle purchase. We appreciate you choosing us and hope you enjoy your new ride!
Everyone I dealt with was knowledgeable and courteous.
Would definitely recommend them to anyone looking for a vehicle
Would definitely recommend them to anyone looking for a vehicle
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by JOANNA.MARVIN
Verified Customer
Verified Customer
Oct 02, 2025 -
Mullinax Buick GMC responded
Thank you for your kind review, Joanna! We're glad to hear you had a positive experience with our knowledgeable and courteous team. Your recommendation truly means a lot to us.
My experience at mullinax gmc was A+.
Team was courteous and prompt. Would definitely recommend to others.
Team was courteous and prompt. Would definitely recommend to others.
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by BAMAHUNTER220
Verified Customer
Verified Customer
Sep 29, 2025 -
Mullinax Buick GMC responded
Thank you for your great review, Bamahunter220! We're glad our team's courteous and prompt service made your experience an A+. Your recommendation means a lot to us.
Great atmosphere and friendly staff.
Made the process quick and easy. Roc,Shak, Jamal and Marcus were all great help for me and my family.
Made the process quick and easy. Roc,Shak, Jamal and Marcus were all great help for me and my family.
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by ERANSAW
Verified Customer
Verified Customer
Sep 15, 2025 -
Mullinax Buick GMC responded
Thank you for your great review, Eransaw! We're glad Roc, Shak, Jamal, and Marcus made the process smooth and welcoming for you and your family. Our team truly appreciates your support.