Josh Roque

Mullinax Buick GMC responded

Jeff, Thank you for your feedback. We do appreciate your business and the opportunity to assist you. I would like to clarify a few details regarding your transaction. Prior to arrival, we were only advised that this would be a company vehicle purchase and a cash deal. We did not receive the required documentation in advance, including a copy of your driver’s license or proof of insurance, both of which are necessary to complete the transaction. Additionally, there is a remaining $300 balance that you refused to pay and left without paying, which also contributed to the overall time. Regarding your trade in, the front end damage was not disclosed prior to appraisal. Once identified, this required additional evaluation to ensure an accurate value, which further impacted timing. We always strive to make the process as efficient and transparent as possible, and when all information is provided upfront, we are typically able to significantly reduce delivery time. We appreciate your feedback and your business. Sincerely, Esteban Ramirez

Mullinax Buick GMC responded

Thank you for the 5 stars! Congratulations on your first car — that’s such an exciting milestone! 🎉 We’re so glad Josh made the process easy and informative for you. We truly appreciate the recommendation and are grateful you chose us. Enjoy every mile!

Mullinax Buick GMC responded

Thank you for your great review, RPMEDJR! We're glad you felt the family-oriented atmosphere and appreciated the zero-pressure approach. Putting customers first is always our priority.

Mullinax Buick GMC responded

Thank you for your great review, Snell10! We're glad our team provided helpful support and great customer service throughout your experience. Your recommendation means a lot to us.

Mullinax Buick GMC responded

Thank you for your awesome review, HGH0012! We're glad Josh made your truck purchase a smooth and enjoyable experience. We appreciate you choosing to work with us!

Mullinax Buick GMC responded

Thank you for your nice review, CORUMA58! We're glad Josh made the process easy and that you felt comfortable without any pressure. It's great to know you had a smooth and friendly experience with us.