Jakob Ritter

Excellent Experience! World class customer service during the entire time. 5 Star isn't just a name, it's a declaration of what to expect at this dealership! World class customer service during the entire time. 5 Star isn't just a name, it's a declaration of what to expect at this dealership! More

by TLMYERS50 Verified Customer Verified Customer

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These guys are awesome! From the minute you drive up to the time that you leave, you are greeted with smiles and special attention. Job done in a timely manner and they keep From the minute you drive up to the time that you leave, you are greeted with smiles and special attention. Job done in a timely manner and they keep you updated throughout the whole process.All employees seem to have fun doing what they’re doing! This is rear nowadays no matter where you work! I am a (FSSFL) Five Star Subaru customer for life!!! More

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Matt was able to fit me in last minute and they were so polite and quick! I will definitely be back polite and quick! I will definitely be back More

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They are always wry helpful and attentive. My vehicle is serviced with in the time period they say. My vehicle is serviced with in the time period they say. More

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Totally awesome from the salesman on the show room floor to the shop. Five Star is is absolutely what they are. to the shop. Five Star is is absolutely what they are. More

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Finally, a service team for all my issues, including the "this is dumb but it bothers me" issues like my windshield sprayer quit spraying, which was apparently an easy fix for a small labor charge, very rea "this is dumb but it bothers me" issues like my windshield sprayer quit spraying, which was apparently an easy fix for a small labor charge, very reasonable. Additionally, I've been here 3x in the last 2 months because I keep getting nails in the exact same tire 😅 fortunately the tire I purchased here has a warranty and it's been patched twice, added with the efficiency and friendliness of the entire team, it's been a wonderful experience everyone. Thanks Collin and Jake! More

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Efficient, quality and friendly service. I recommend Five Star Subaru for service and repair work. I recommend Five Star Subaru for service and repair work. More

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The dealership sets the performance bar! Matt my Service Advisor is a consummate pro. Updated me and had very good product & parts knowledge. Matt my Service Advisor is a consummate pro. Updated me and had very good product & parts knowledge. More

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The best service experience ever! !! They truly give you a 5 Star service. Other dealers only talk about it, Five Star Subaru delivers it. They were chosen as the Retailer of The Year !! They truly give you a 5 Star service. Other dealers only talk about it, Five Star Subaru delivers it. They were chosen as the Retailer of The Year in 2024 in the whole country!Deservedly so. Awesome job!!!!! More

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Wow! Impressive service team! Picked up something on the road out in Grand Prairie and had my car towed to this store because I love the Sam Pack Five Sta Impressive service team! Picked up something on the road out in Grand Prairie and had my car towed to this store because I love the Sam Pack Five Star brand. They took excellent care of me and my precious pony! While they were waiting for my tire to arrive, my battery went dead, they notified me immediately and were able to replace it. Bonus! They noticed my key fob battery was low and replaced that too. I love that they have a text message system, which makes communication super easy and kept me updated on a regular basis. As a single woman who feels vulnerable in the automotive repair space, I trust this team explicitly with my vehicle. I can tell their attention to detail is impeccable. Thank you to every single member of the Five Star Subaru team, especially Collin and Jake!! More

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