Jake Verbanec | Page 3

Jake in customer service did a wonderful job on my ford Explorer. Have been dealing with alignment issues and it’s finally resolved. Thanks Jake Explorer. Have been dealing with alignment issues and it’s finally resolved. Thanks Jake More

by jmoninger0 Verified Customer Verified Customer

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I purchased my Explorer at Washington Ford and have them exclusively service it for the past 7 years. That tells you everything you need to know about how I feel about their service. If I wasn't pleased, exclusively service it for the past 7 years. That tells you everything you need to know about how I feel about their service. If I wasn't pleased, why would allow them, and ONLY them to service my vehicle for 7 years. Simply put, they do a great job. More

by RUSSELL.WERLING Verified Customer Verified Customer

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Jake from the Service Department is helpful; he always has my back and I never regret dealing with Washington Ford as a trusted dealership has my back and I never regret dealing with Washington Ford as a trusted dealership More

by Elmetwally Mohamed Verified Customer Verified Customer

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Lots of customers means long wait to schedule service (think two weeks in advance) Infrequent communication means customers may have to call in repeatedly in order to be updated on vehicle status A (think two weeks in advance) Infrequent communication means customers may have to call in repeatedly in order to be updated on vehicle status A service light came on when attempting to pick up my repaired vehicle that was not addressed during initial diagnostics, and as a result I had to wait an extra weekend and business day to have all repairs completed (rodent damage to wiring). That being said, the employees are friendly and professional, and are willing to go out of the way to help out with specific needs & requests. My biggest complaint is primarily with the communication delays and unnecessary extra time to fully service a vehicle (six days to replace a battery and repair wiring damage when the last three days were totally unnecessary). More

by terence.sperringer.jr Verified Customer Verified Customer

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Alex did a great job repairing my 2013 Ford Explorer. it was a big job (water pump) along with all the additional services he performed. it was a big job (water pump) along with all the additional services he performed. More

by ADAMWOJCUICH10 Verified Customer Verified Customer

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Our sales rep, Bill Marnich, was straightforward and great to work with. We live over three hours away but they made our trip worthwhile. Very friendly staff, good inventory. We found the truck we wante great to work with. We live over three hours away but they made our trip worthwhile. Very friendly staff, good inventory. We found the truck we wanted at a great price. More

by msowards1979 Verified Customer Verified Customer

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This dealership has the most friendly, professional, caring, knowledgeable employees! They know you by first name and care about you as an individual and not with a big business attitude! The work is al caring, knowledgeable employees! They know you by first name and care about you as an individual and not with a big business attitude! The work is always done to perfection by their great service techs. One of the cleanest and most organized dealerships I have seen. Every employee you walk past has a smile and a hello for you! Thank You! More

by jmwplrctr2024 Verified Customer Verified Customer

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Everyone was very nice and informative, Jaoob updated on my warranty, I would recommend anyone to Washington Ford Thank you my warranty, I would recommend anyone to Washington Ford Thank you More

by DHJ1979 Verified Customer Verified Customer

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Surprisingly good service. Must have caught them on a good day. Had appt to have 4 new tires installed which were purchased from them, but when I arrived for my appt, I aske Must have caught them on a good day. Had appt to have 4 new tires installed which were purchased from them, but when I arrived for my appt, I asked for an oil change and state inspection. No problem, They completed all the requested services with no issues, although they must of put the tires on insideout cuz there ain't no whitewalls !!! More

by Pete Verified Customer Verified Customer

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Best dealership ever. Whether I’m buying a vehicle (thank you brian b) or getting the car serviced (thanks Don, Kevin and other service staff)- everyone is personable and Whether I’m buying a vehicle (thank you brian b) or getting the car serviced (thanks Don, Kevin and other service staff)- everyone is personable and they do amazing work. More

by MLA456789 Verified Customer Verified Customer

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