Jaime Zamora

INFINITI of South Bay responded

007, We are so pleased you enjoyed your visit to INFINITI of South Bay! Thank you for letting us know that Jaime did such a good job in understanding your situation and putting your interests first. After all, that's how it should be, right? Here at INFINITI of South Bay we strive to deliver exceptional client service through understanding needs, solving those needs, and in being clear and transparent in our communications. We appreciate your business and your loyalty to our team here at INFINITI of South Bay. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

TRAVISA, The experience you have described is not consistent with our goals to provide an exceptional client experience. Our service advisors are known to be friendly, transparent, and professional. We pride ourselves in providing clear communications, being helpful and understanding our clients needs. If you would like to work together to resolve your concerns, then please contact me at 310-325-5555. Thank you for the opportunity to better serve you. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

cs96756 We have a very professional team that stives every day to deliver exceptional client service. Your review is not the norm. We provide excellent communication, we are friendly and hospitable and our employees love their jobs. Can you please identify yourself so that we can better understand your concerns? Our goal is your satisfaction, please contact us at 310-325-5555 so that we can address issues with your visit. Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for the time to leave this review! We're so glad you’ve enjoyed working with our team, it means a lot to us. Our service team always goes above and beyond to provide excellent customer service. Looking forward to having you back soon! Don't forget to check our website for weekly service deals and bargains! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for the great 5-STAR review! We so appreciate your feedback that you found our team to be both professional and helpful. We strive to please. On prices, please know that we shop our competitors every month to make sure that we charge the same amount or less. And, to help you save in the future, please be sire to 1) read our monthly newsletter, as it always has three useful service coupons, and 2) check our website under "Service Specials" for money saving coupons that change monthly. Thanks for your business and thank you for your loyalty to INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Wow! Thank you so much for this incredible review! We're thrilled that we continue to provide you with a five-star experience for all your automotive needs! Jaime, Anita, Coach, Mike, and the entire team, work hard to ensure our customers receive top-notch service with care and professionalism. Thanks for the special shoutouts! We're delighted that your Elite Protection Program and Maintenance Care Plan have given you peace of mind, it's our goal to make your experience as rewarding as possible. Great reviews like this encourage our team to keep up the good work, thank you again. Cheers to many more winning deals ahead! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for taking the time to leave this great review! We’re so glad we could assist you during a difficult time and take care of your vehicle. Your trust in us means a lot. Thank you for choosing INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for taking time out of your day to leave this great review! We’re thrilled you received excellent service from our professional and courteous team. Providing a top-notch experience is always our priority, thanks for recognizing our hard work! We look forward to serving you again at INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for the FANTASTIC five-star review! We're glad your oil change was quick and efficient and that our team could provide helpful information on other maintenance needs for your car. Thanks for shouting out Jaime, he is always working hard to make sure our customers are satisfied. We’re here to keep your vehicle running smoothly—looking forward to seeing you next time! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Craig, Jaime and Felix are our best Service Advisors, and we apologize that you are concerned about the time it took them to resolve your concerns. Please understand that sometimes things are not black and white and require time. We appreciate your business and hope that we can have another chance to serve you better. Thank you for bringing this to my attention, Carlos Robles Service Manager INFINITI of South Bay