Jaelyn Reed

Disappointed that there is a service bulletin issue on my new vehicle and the dealership is unaware of what is causing the problem. Was really disappointed that the technician stood on my bumper to do new vehicle and the dealership is unaware of what is causing the problem. Was really disappointed that the technician stood on my bumper to do the repairs on my truck . There are multiple prints all over the bumper and the bumper is vinyl wrap susceptible to damage from boots. I emailed my concern with photos to the dealer on two occasions, and there was no apology or acknowledgment. More

by paul catalano Verified Customer Verified Customer

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I sat three and a half hours for what was supposed to hour and a half. No coffee for customers? No drivers? My remote STILL doesn't work too. No way tech didn't know remote start didn't work. If servic hour and a half. No coffee for customers? No drivers? My remote STILL doesn't work too. No way tech didn't know remote start didn't work. If service like this, no way am I buying a new all wheel at Scranton! More

by concertkelly Verified Customer Verified Customer

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Service department was lacks quality quotes there was a obvious over sight on quote I received and when I called to question it it was messed up even more very dissatisfied and cost the dealership thousand obvious over sight on quote I received and when I called to question it it was messed up even more very dissatisfied and cost the dealership thousands of dollars in repairs More

by BABULSKY26 Verified Customer Verified Customer

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She was very accommodating with my schedule and pleasant both on the phone and in person. Work was done in the time frame given. both on the phone and in person. Work was done in the time frame given. More

by STEVESIZER9 Verified Customer Verified Customer

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Scranton has been the Chevy dealership I have solely used for my 2 vehicles since February 2020. Except after being told that I was waiting too long in the "waiting" room I will not be returning. It is much for my 2 vehicles since February 2020. Except after being told that I was waiting too long in the "waiting" room I will not be returning. It is much easier for me to bring work and wait than have someone take 2 hours out of their day to drive me both ways. More

by DEBIMARVIN Verified Customer Verified Customer

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The only place I bring my vehicles for repairs and service. When my transmission went bad at 100,000 miles, I did not even shop around. Scranton Chevrolet always has more than fair pricing with impecc service. When my transmission went bad at 100,000 miles, I did not even shop around. Scranton Chevrolet always has more than fair pricing with impeccable service! More

by Robheibel83 Verified Customer Verified Customer

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Was not happy. ..Had to wait over an hr, cause u did not have anyone there that could give me a ride home, while my car was being serviced, which was less than 1/2 m ..Had to wait over an hr, cause u did not have anyone there that could give me a ride home, while my car was being serviced, which was less than 1/2 mile up the road.....!!!!!.....when I had my Nissen serviced, they always drove me home, and picked me up, when my car was ready...More than once....!!!!!!!!!!!! More

by ALAMARAL Verified Customer Verified Customer

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I always have a great experience with Scranton. Dominick and the service department are great. Dominick and the service department are great. More

by JIOSOCIOLOGY Verified Customer Verified Customer

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Exceptional courtesy and service. I look forward to bringing my Ford Fusion in for service I look forward to bringing my Ford Fusion in for service More

by WCBOOKAS Verified Customer Verified Customer

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The service was great staff, very personable, and helpful. They sent a video of my truck inspection. I have never seen that before, was fantastic. Highly recommend this place helpful. They sent a video of my truck inspection. I have never seen that before, was fantastic. Highly recommend this place More

by soberick94 Verified Customer Verified Customer

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