Jade Chand

We were very disappointed with our experience purchasing our car. There was a lack of follow-through on several things we were promised, including a full tank of gas, a detailed car wash, and hav purchasing our car. There was a lack of follow-through on several things we were promised, including a full tank of gas, a detailed car wash, and having the registration placed in the window. We also felt the overall purchase experience lacked professionalism. During the transaction, the accounting representative shared quite a bit of personal information about his family and being sick with food poisoning, while the salesperson spent time talking about his involvement with Hollywood movies. We appreciate friendly conversation, but when making a significant purchase, we would have preferred the focus to remain on completing the transaction efficiently and professionally. We were also talked into signing up for a service app that we do not need or want, which added to our frustration. We simply wanted to purchase our car, have the commitments made to us fulfilled, and have the transaction handled professionally. Unfortunately, that was not our experience. That said, our experience with the service department has always been very positive. Their customer service is consistently friendly, professional, and helpful, and we truly appreciate the service team. We would recommend that the sales and accounting experience reflect the same level of professionalism and customer care that we have consistently received from the service department More

by Nikki c Verified Customer Verified Customer

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I was planning to buy the same brand of car I had owned for the past 15 years. I went to that dealership and test drove some models. It was a shock to see how the brand had changed and morphed into somethi for the past 15 years. I went to that dealership and test drove some models. It was a shock to see how the brand had changed and morphed into something supersized, more “space-age”, and “masculine”. The Salespeople were friendly, but hurried. So I decided to check out Volvo. The entire experience was like night and day. The Salesperson was warm, friendly, and obviously knew her stuff. The Volvo XC40 caught my eye. It reminded me of a Saab I owned many years ago. It has the “convenience” features like a dash screen without taking over the whole dashboard. The controls are still intuitively placed versus hidden amongst a dozen others. The leather seats, cargo size, and overall aesthetic was such a relief to find compared to the space-mobile’s that are out there now. It felt lighter to drive than the other compact SUV I had tried with better maneuverability. Also, it is a “mild hybrid” (not a plug-in) which helps on gas mileage. The entire experience at Monterey Volvo was the best car buying experience I’ve had. The finance agent was even pleasant, funny, and personable. I would highly recommend Monterey Volvo. More

by bluecitrine67 Verified Customer Verified Customer

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Jade and Anbaid were so friendly and helpful. They made the process easy and fun. Not to mention I LOVE my new Volvo. I would highly recommend going to this dealership. They made the process easy and fun. Not to mention I LOVE my new Volvo. I would highly recommend going to this dealership. More

by Bella8 Verified Customer Verified Customer

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Everyone was extremely friendly and very helpful. They assisted me quickly. It was a very easy process. They assisted me quickly. It was a very easy process. More

by ecard98016 Verified Customer Verified Customer

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